Customer Service/Sales Jobs (1,272)

Must work and reside in the Miami, FL area.

Position Purpose:

The Supervisor - Virtual Sales will lead a team of inside sales associates that are focused on selling, managing, and growing relationships with The Home Depot's professional customers. The supervisor will be responsible for onboarding, training, coaching to sales quotas, managing schedules, and day-to-day sales team operations. They will also provide guidance, mentorship, and help build their team to support Home Depot's PRO Growth strategy.

Key Responsibilities:

• 30% - Development - Provide in-the-moment coaching based on observations and behavior. This includes but is not limited to:

Provide high-level support while maximizing sales and gross profit.

Creates, supports, tracks, and measures all virtual sales initiatives.

Attends product knowledge meetings and workshops.

Manages the virtual sales team to foster talent development and team engagement.

Administers guidelines for consistent upselling and quoting.

Observes and evaluates performance of sales reps, provides feedback, and assigns coaching plans.

• 20% - Operations - Responsible for managing the day-to-day operations of the virtual sales function. This includes but is not limited to:

Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions. Drives behaviors to KPIs

Develops sales incentives and account strategy plans for the virtual sales team.

Reports on sales metrics and implements process improvements.

Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

May recommend/make decisions regarding new programs/initiatives that have significant impact to the business.

• 50% - Sales & Service - Drive excellent customer service, sales performance, and associate engagement; coach associates on proper customer service techniques, sales strategy and ensure the team is providing the highest level of support for our professional customers. This includes but is not limited to:

Ensures customers receive prompt and efficient service.

Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided.

Provides reliable information regarding product specifications, product suitability, pricing, and availability.

Utilizes customer feedback to generate opportunities to sell additional products and services to the customer.

Assists staff with problem resolution related to customer service, product availability, price, warranties, and product delivery.

Direct Manager/Direct Reports:

• This Position typically reports to Manager.
• This role has 10 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Must be eighteen years of age or older. Must pass the Drug Test.
• Must pass Background Check.
• Must pass pre-employment test if applicable.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to draw accurate conclusions from financial documentation
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• 2+ years of experience in sales leadership
• Degree or certification in related field
• Experience with sales techniques such as consultative selling and strategic approach
• Proficiency in MS Excel and Salesforce, or similar CRM
• Proven ability to meet or exceed sales goals
• Proven ability to motivate and manage staff

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• 4

Minimum Leadership Experience:

• 2

Preferred Leadership Experience:

• 4

Certifications:

• None

Competencies:

• Action Oriented
• Business Insights
• Decision Quality
• Directs Work
• Builds Effective Teams
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Situational Adaptability
• Balances Stakeholders
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict

The Manager of Virtual Sales will lead a team of virtual sales supervisors that are focused on driving a team that's selling, managing, and growing relationship with The Home Depot's professional customers. The manager will be responsible for overseeing daily operations including hiring, training, setting sales quotas and goals, and creating a sales plan. They will also provide guidance, mentorship, analyze data, assign territories, and build their team.

• 40% Provide leadership to the Pro virtual sales business by driving sales growth and profitability through account relationships and building pipelines for targeted customers. Provides direction and guidance to team in all aspects of virtual sales.
• 30% Understands the competitive environment and develops strategies to grow share with existing accounts for self and team.
• 30% Coach, teach and train inside sales team tin account management and relationship building.

• This position reports to the Pro Director.
• This positions has 5-12 direct reports.

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• 3+ years of experience in sales leadership
• Degree or certification in a related field
• Experience with sales techniques such as consultative selling and strategic approach
• Proficiency in MS Excel and Salesforce, or similar CRM
• Motivational speaking experience
• Proven record of success with the entire sales process, from planning to closing.

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• 5 years

• Ability to build effective, cross functional partnerships inside and outside the organization
• Maintains in a professional manner at all times through excellent verbal and written skills with an emphasis on telephone skills.
• Written and verbal communication
• Decision-making
• Interpersonal skills
• Adaptability
• Time management
• Conflict resolution
• Cooperation
• Mentorship

Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Responsible for providing leadership of the Pro business within designated sales territory by driving sales growth and profitability through account relationships. Monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan by working with the Regional Pro Sales Manager and Pro Sales Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position.

• 10% Cross-Functional Collaboration - Communicate weekly activities with RPSM and PSM. Participate in district/regional meetings as needed
• 60% Cultivate Sales Relationships - Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth Establish effective partnerships with assigned customers by completing a minimum of 10 sales call appointments per week To maximize customer service, Outside Sales Representatives should partner with Pro Account Expeditor as a daily point of contact for customers with individual transactional needs Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering
• 10% Customer Relationship Management - Utilize SalesForce.com to plan future sales call activity and manage ongoing customer communications Maintain current customer information in CPR
• 20% Sales Prospecting - Utilize internal Pro Desk Associates and Sales Development Representative to prospect for new business by conducting job site visits and local related community events Conduct prospect calls to US Communities leads

• This Position typically reports to Regional Pro Sales Manager
• This Position has 0 Direct Reports

• Typically requires overnight travel 20% to 50% of the time.

• Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• 2 years account management/sales management experience
• 2 plus years home improvement or home building industry experience
• Successful professional growth in a high paced retail environment
• Computer literacy with Internet Explorer and MS Office programs

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 5

• No additional years of experience

• None

• None

• None

• Action Oriented
• Being Resilient
• Persuades
• Builds Networks
• Communicates Effectively
• Customer Focus
• Drives Results
• Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals
• Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit and performance requirements. Determines how each customer would prefer to be served and tailor communications and customer-facing activities appropriately
• Strong leadership and negotiation skills; ability to persuade or influence others
• Excellent communication skills; verbal, written and ability to communicate globally
• Responsible for helping others and providing on-the-job training or guidance

Position Purpose:

The Services Sales Specialist is responsible for providing consultative customer service and an effortless sales experience for flooring projects by phone. The position builds rapport and trust to consistently meet and exceed sales objectives and call quality requirements. Position uses established sales methodologies to successfully close transactions through inbound and outbound calling. The position communicates proper expectations to ensure customer has been prepared for next steps in the installation process. Interacts with customers, service providers and Home Depot Associates. Services Sales Specialists are expected to guide a customer through product selection, create and review quotes, and utilize proven sales tactics which deliver results. Services Sales Specialists work in a fast paced, structured environment and must be self-motivated to achieve their sales targets. Responsible for processing sales orders and setting appointments in the most cost-effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer. Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience. Services Sales Specialists will need to have a personal internet connection speed of 10 Mbp/s download and 3 Mbp/s upload. 

Key Responsibilities:

• 20% - Collaboration- Works with Home Depot Associates and service providers to coordinate sales and appointment completion.
• 40% - Communication- Calls customers to review products and set appointments.
• 20% - Customer Service - The Services Sales & Recovery Associates is responsible for providing consultative customer service and an effortless sales experience by phone. The position builds rapport and trust to consistently meet and exceed sales objectives and call quality requirements. Position uses established sales methodologies to successfully close transactions. The position communicates proper expectations to ensure customer has been prepared for next steps in the installation process. Generate sales for Service Agreements and completes follow-up on sit no sale opportunities across multiple geographic areas. Interacts with customers, service providers and Home Depot Associates. Delivers and maintains a high level of customer service to be proactive and ensure a problem free ordering process and appointment setting. Calls customers throughout the process (i.e, before sale and after the sales process to close on Service Agreements and set new and recovery sales appointments). Responsible for processing sales orders and setting appointments in the most cost-effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer. Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience.
• 20% - THD Process & Policy - Addresses customer, service provider and Home Depot associate issues in a timely manner.

Direct Manager/Direct Reports:

• This position reports to the Contact Center Supervisor
• This position has 0 direct reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Background in sales
• Working knowledge of Microsoft Office Suite and computer proficiency 
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Excellent written and verbal communication skills
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 1

Preferred Years of Work Experience:

• 2

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• None

Competencies:

• Action Oriented
• Business Insights
• Collaborates
• Instills Trust
• Communicates Effectively
• Customer Focus
• Interpersonal Savvy
• Resourcefulness

The Virtual Support Specialist is part of the Services Operations Contact Center team. The Virtual Apron Team has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Support Specialist is responsible for providing tailored suggestions and solutions through consultative selling that inspire our customers pre and post measure through multi-channel applications, such as 2-way text, Live Chat, and inbound and outbound calling. The Virtual Support Specialist is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales and product inquiry transactions. The Virtual Support Specialist will also assist customers with the following: leverage the online configurator tool, general inquires, order status, following up with vendors and stores on customer projects, making outbound calls to follow up on online request and in-store leads, obtaining payment.

• 40% Customer Service - Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance
• 10% Other - Job duties as assigned by the manager
• 30% Sell - Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online. Follow up on open door measure/quotes for online and instore leads
• 20% Support - Follow-up with vendors and stores on customer projects to help expedite and communicate timelines

• This position typically reports to Virtual Supervisor or Manager
• This position has 0 direct reports

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Working knowledge of Microsoft Office Suite
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Consultative selling experience
• Strong verbal and written communication
• Passion for providing customers excellent service to meet their unique needs
• 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
• Strong computer skills including Salesforce, Draw, Order Up, ESVS and other related computer systems
• Advanced knowledge of flooring products and installation services
• Must adhere to work schedule
• Exemplary organization skills
• Strong multi-tasking skillset
• Ability to perform responsibilities of the role with minimal supervision

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 3

• No additional years of experience

• None

• None

• None

• Action Oriented
• Tech Savvy
• Customer Focus
• Organizational Savvy
• Professional, consultative phone and written communication skills
• MS Office suite and related Windows computer proficiency
• Ability to drive sales

Responsible for providing leadership of the Pro business within designated sales territory by driving sales growth and profitability through account relationships. Monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan by working with the Regional Pro Sales Manager and Pro Sales Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position.

• 10% Cross-Functional Collaboration - Communicate weekly activities with RPSM and PSM. Participate in district/regional meetings as needed
• 60% Cultivate Sales Relationships - Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth Establish effective partnerships with assigned customers by completing a minimum of 10 sales call appointments per week To maximize customer service, Outside Sales Representatives should partner with Pro Account Expeditor as a daily point of contact for customers with individual transactional needs Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering
• 10% Customer Relationship Management - Utilize SalesForce.com to plan future sales call activity and manage ongoing customer communications Maintain current customer information in CPR
• 20% Sales Prospecting - Utilize internal Pro Desk Associates and Sales Development Representative to prospect for new business by conducting job site visits and local related community events Conduct prospect calls to US Communities leads

• This Position typically reports to Regional Pro Sales Manager
• This Position has 0 Direct Reports

• Typically requires overnight travel 20% to 50% of the time.

• Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• 2 years account management/sales management experience
• 2 plus years home improvement or home building industry experience
• Successful professional growth in a high paced retail environment
• Computer literacy with Internet Explorer and MS Office programs

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 5

• No additional years of experience

• None

• None

• None

• Action Oriented
• Being Resilient
• Persuades
• Builds Networks
• Communicates Effectively
• Customer Focus
• Drives Results
• Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals
• Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit and performance requirements. Determines how each customer would prefer to be served and tailor communications and customer-facing activities appropriately
• Strong leadership and negotiation skills; ability to persuade or influence others
• Excellent communication skills; verbal, written and ability to communicate globally
• Responsible for helping others and providing on-the-job training or guidance

Responsible for providing leadership of the Pro business within designated sales territory by driving sales growth and profitability through account relationships. Monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan by working with the Regional Pro Sales Manager and Pro Sales Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position.

• 10% Cross-Functional Collaboration - Communicate weekly activities with RPSM and PSM. Participate in district/regional meetings as needed
• 60% Cultivate Sales Relationships - Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth Establish effective partnerships with assigned customers by completing a minimum of 10 sales call appointments per week To maximize customer service, Outside Sales Representatives should partner with Pro Account Expeditor as a daily point of contact for customers with individual transactional needs Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering
• 10% Customer Relationship Management - Utilize SalesForce.com to plan future sales call activity and manage ongoing customer communications Maintain current customer information in CPR
• 20% Sales Prospecting - Utilize internal Pro Desk Associates and Sales Development Representative to prospect for new business by conducting job site visits and local related community events Conduct prospect calls to US Communities leads

• This Position typically reports to Regional Pro Sales Manager
• This Position has 0 Direct Reports

• Typically requires overnight travel 20% to 50% of the time.

• Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• 2 years account management/sales management experience
• 2 plus years home improvement or home building industry experience
• Successful professional growth in a high paced retail environment
• Computer literacy with Internet Explorer and MS Office programs

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 5

• No additional years of experience

• None

• None

• None

• Action Oriented
• Being Resilient
• Persuades
• Builds Networks
• Communicates Effectively
• Customer Focus
• Drives Results
• Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals
• Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit and performance requirements. Determines how each customer would prefer to be served and tailor communications and customer-facing activities appropriately
• Strong leadership and negotiation skills; ability to persuade or influence others
• Excellent communication skills; verbal, written and ability to communicate globally
• Responsible for helping others and providing on-the-job training or guidance

The Insides Sales Representative (ISR) is responsible for maintaining a consultative and engaging customer experience for Home Depot Rental managed account customers and territory-based Rental Sales Associates. This position requires a high-level of knowledge of LE Delivery rental systems, strong organizational skills, and a passion to deliver an excellent end-to-end experience for Home Depot Rental customers. The ISR will also be responsible for building strong relationships with key Rental Operations Facility team members, including but not limited to dispatchers, drivers, technicians, and the branch manager.

• 25% Assist Internal Sales Partners and Call Center Agents - Assists internal partners, such as the national account reps and call center agents with ensuring national account customers have excellent experiences at the local level. Supports issue resolution as necessary
• 50% Drives Business -Excellent Customer Service - Drives repeat business by providing excellent customer service, detailed quotes, accurate contracts, extensions, and responsiveness. Completes assignments efficiently while paying close attention to detail Continually works to support internal rental partners, with focus on supporting field-based sales associates. Provides customer follow-up, reconciles issues and ensures customer needs are fulfilled
• 25% Qualifies Leads - Qualifies leads from multiple sources, including but not limited to, Pro Intelligence dashboards, Dodge, and other sources as provided. Distributes appropriate leads to field-based sales associates. Works smaller prospects and current customers to grow share of wallet

• This Position typically reports to ROF Branch Manager
• This Position has 0 Direct Reports

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 3

• No additional years of experience

• None

• None

• None

• Action Oriented
• Being Resilient
• Business Insights
• Courage
• Decision Quality
• Persuades
• Demonstrates Self-Awareness
• Manages Complexity
• Plans and Aligns
• Situational Adaptability
• Values Differences
• Communicates Effectively
• Customer focus
• drives Results
• manages Conflict
• resourcefulness

Responsible for providing leadership of the Pro business within designated sales territory by driving sales growth and profitability through account relationships. Monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan by working with the Regional Pro Sales Manager and Pro Sales Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position.

• 10% Cross-Functional Collaboration - Communicate weekly activities with RPSM and PSM. Participate in district/regional meetings as needed
• 60% Cultivate Sales Relationships - Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth Establish effective partnerships with assigned customers by completing a minimum of 10 sales call appointments per week To maximize customer service, Outside Sales Representatives should partner with Pro Account Expeditor as a daily point of contact for customers with individual transactional needs Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering
• 10% Customer Relationship Management - Utilize SalesForce.com to plan future sales call activity and manage ongoing customer communications Maintain current customer information in CPR
• 20% Sales Prospecting - Utilize internal Pro Desk Associates and Sales Development Representative to prospect for new business by conducting job site visits and local related community events Conduct prospect calls to US Communities leads

• This Position typically reports to Regional Pro Sales Manager
• This Position has 0 Direct Reports

• Typically requires overnight travel 20% to 50% of the time.

• Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• 2 years account management/sales management experience
• 2 plus years home improvement or home building industry experience
• Successful professional growth in a high paced retail environment
• Computer literacy with Internet Explorer and MS Office programs

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 5

• No additional years of experience

• None

• None

• None

• Action Oriented
• Being Resilient
• Persuades
• Builds Networks
• Communicates Effectively
• Customer Focus
• Drives Results
• Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals
• Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit and performance requirements. Determines how each customer would prefer to be served and tailor communications and customer-facing activities appropriately
• Strong leadership and negotiation skills; ability to persuade or influence others
• Excellent communication skills; verbal, written and ability to communicate globally
• Responsible for helping others and providing on-the-job training or guidance

Must work and reside in the Chicago, IL area.

Position Purpose:

The Supervisor - Virtual Sales will lead a team of inside sales associates that are focused on selling, managing, and growing relationships with The Home Depot's professional customers. The supervisor will be responsible for onboarding, training, coaching to sales quotas, managing schedules, and day-to-day sales team operations. They will also provide guidance, mentorship, and help build their team to support Home Depot's PRO Growth strategy.

Key Responsibilities:

• 30% - Development - Provide in-the-moment coaching based on observations and behavior. This includes but is not limited to:

Provide high-level support while maximizing sales and gross profit.

Creates, supports, tracks, and measures all virtual sales initiatives.

Attends product knowledge meetings and workshops.

Manages the virtual sales team to foster talent development and team engagement.

Administers guidelines for consistent upselling and quoting.

Observes and evaluates performance of sales reps, provides feedback, and assigns coaching plans.

• 20% - Operations - Responsible for managing the day-to-day operations of the virtual sales function. This includes but is not limited to:

Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions. Drives behaviors to KPIs

Develops sales incentives and account strategy plans for the virtual sales team.

Reports on sales metrics and implements process improvements.

Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

May recommend/make decisions regarding new programs/initiatives that have significant impact to the business.

• 50% - Sales & Service - Drive excellent customer service, sales performance, and associate engagement; coach associates on proper customer service techniques, sales strategy and ensure the team is providing the highest level of support for our professional customers. This includes but is not limited to:

Ensures customers receive prompt and efficient service.

Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided.

Provides reliable information regarding product specifications, product suitability, pricing, and availability.

Utilizes customer feedback to generate opportunities to sell additional products and services to the customer.

Assists staff with problem resolution related to customer service, product availability, price, warranties, and product delivery.

Direct Manager/Direct Reports:

• This Position typically reports to Manager.
• This role has 10 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Must be eighteen years of age or older. Must pass the Drug Test.
• Must pass Background Check.
• Must pass pre-employment test if applicable.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to draw accurate conclusions from financial documentation
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• 2+ years of experience in sales leadership
• Degree or certification in related field
• Experience with sales techniques such as consultative selling and strategic approach
• Proficiency in MS Excel and Salesforce, or similar CRM
• Proven ability to meet or exceed sales goals
• Proven ability to motivate and manage staff

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• 4

Minimum Leadership Experience:

• 2

Preferred Leadership Experience:

• 4

Certifications:

• None

Competencies:

• Action Oriented
• Business Insights
• Decision Quality
• Directs Work
• Builds Effective Teams
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Situational Adaptability
• Balances Stakeholders
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict