Wisconsin State Fair Park Jobs (1)

POSITION DESCRIPTON

The Wisconsin State Fair Park (WSFP) is seeking an enthusiastic, detail-oriented, and dedicated problem- solver to work as a Customer Service Associate at our RV Park.

This person is responsible for the overall guest experience at the RV Park by meeting and greeting guests, processing RV reservations and assisting guests both over the phone and in person in addition to performing necessary office, clerical and cleaning duties.

The primary responsibilities of this role are to provide excellent customer service, take reservations, and prepare for guests’ arrivals and departures.

EMPLOYMENT TYPE

Limited Term Employment (LTE) position working roughly 30-40 hours per week through the month of October. First shift hours and flexible scheduling perfect for a college student or recent high school graduate! This individual must be available to work during the annual Wisconsin State Fair.

Annual hours worked will not exceed 1039 hours.

COMPENSATION

The starting hourly wage for this role is $14.00 per hour.

WHO CAN APPLY

This position is open to all qualified State of Wisconsin residents who meet the outlined criteria.

ESSENTIAL FUNCTIONS

• Take reservations over the phone and in person, explaining policies and clearly answering any questions to ensure guest needs are met
• Greet guests upon arrival and assist through the check-in and check-out processes
• Check RV Park grounds daily, ensuring that all occupied RV sites are registered in the reservation database
• Maintain reservation database and problem-solve as needed to ensure it is up to date and accurate
• If 18 years or older, fill propane tanks according to Federal and State guidelines
• Post charges for sites, amenities, etc. and receive payment via charge, check, or cash, dispensing accurate change as necessary
• Balance daily sales (charge slips and cash register) accurately against daily report
• Maintain cleanliness of RV Park office, RV sites, and RV Park grounds. Assist in maintaining the cleanliness of the bathrooms, shower rooms and laundry room as necessary.

QUALIFICATIONS

• Excellent customer service and problem-solving skills
• Effective oral and written communication skills and ability to communicate effectively with guests and staff
• Effective planning and organization skills with ability to prioritize while remaining flexible to changes
• Cash handling skills and ability to balance daily reports against receipts
• Basic knowledge of and skill in using computers and Microsoft software such as Word, Excel, and Outlook, and ability to adapt to changes in said technology
• Must be at least 16 years of age and able to perform all duties accurately in a fast-paced environment

SPECIAL NOTES

Candidate must be able to work all 11 days of the annual Wisconsin State Fair; for 2023 these dates are August 3 13, 2023.

Prior to appointment to this position, the candidate will be subject to a comprehensive criminal background check.