Williams Lea Jobs (9)

Compilation of mid-month and monthly forecasts

Gather, compile, review and issue invoices to clients

Manage customer expectations and be pro-active with their requirements

Respond to customer requests and enquiries in a prompt and efficient manner

Report on and support the management of the operational Management Information Report (MIR) and client driven information

Ensure a full understanding of the clients administration processes and deadlines, ensure these are adhered to, escalate in advance issues and potential solutions for achieving these to the management team

Resolve ad-hoc queries from operations that arise within on-site operations

Manage ad-hoc data requests, site office general administration and ad hoc reporting

Day to day account admin and work with HR on people matters

Compliance

Track and store records of compliance activity for contract and service level requirements, including physical copies, security, health and safety, business continuity and environmental

Skills Required :

Higher diploma or above with 5 years+ working experience is preferred

Knowledge and experience in business process outsourcing is considered a plus

Can do attitude with strong analytical, problem-solving, and synthesizing skills

Ability to work under pressure and deliver on time first time

Strong interpersonal skills will be essential to liaise and work closely with all levels

Fluent English and Chinese

Candidate will be subject to background verification process

Admin Associate

Williams Lea seeks an Admin Associate to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal, and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for!

Purpose of the role

We require an Administrative Associate to work on our virtual admin account in Leeds. Document Production experience would be advantageous.

Key Responsibilities

• Utilising appropriate logs and / or tracking software for all administrative support work.
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle.
• Utilise appropriate logs and / or tracking software for all administrative support work.
• Use established procedures, standards, and formats to complete administrative requests to client satisfaction.
• Communicate with team members, leads, supervisors or clients on job or deadline concerns.

Key Skills

• Skilled in the use of MS Office software (Word, Excel, PowerPoint), strong keyboard and typing skills.
• Familiar with other software programmes for providing administrative support.
• Strong attention to detail, able to work on multiple projects simultaneously.
• Must be able meet deadlines and complete all projects in a timely manner.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to communicate professionally, both verbally and in writing.

The Package

Private Medical Insurance, Life Insurance / Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.

Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a protected characteristic in discrimination law).

It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Williams Lea is hiring for a Digital Marketing Coordinator for our Columbus, OH office to work Monday to Friday 9 : 00 am to 5 : 30 pm!

Pay : $25.00+ / hour

Benefits :

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to on-site Gym and Café
• Company Provided Parking
• Additional Employee Perks and Discounts

Job qualifications

Associate’s or bachelor’s degree in marketing, communications or business preferred.An equivalent combination of education and / or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the role.

Two years’ experience in a professional service organization required. 2+ years’ experience preferred; law firm experience and pitch / proposal experience a plus.

Advanced MS Office skills with understanding of Word formatting

Excellent organizational skills, time management and ability to multitask

Excellent Attention to detail with emphasis on accuracy and quality.

Familiarity with Vuture, InterAction or other CRM applications, ,

HTML knowledge required

Strong verbal and written communications skills

Ability to build strong relationships with clients

Job duties

denotes an essential function )

Layout, test and circulate HTML email drafts with Business Development teams, partners and others, making changes as needed.

Assist in building distribution lists and segmenting contacts in the CRM database across multiple criteria for mailings.

Send emails using the email merge tools.

Help to enforce the firm's data protection and anti-spam policies related to this work.

Make HTML email templates and change existing templates to support business needs.

Configure, test and set up email layout and web response forms to support global Business Development email campaign tracking, and event registration and management.

Create InterAction folders and fields to support events.

Produce follow-up reports and metrics for email campaigns and events.

Help to support global team on consistent email marketing system usage.

Suggest improvements to the business processes, and to reports generated by the system.

Perform data stewarding duties to assist in the maintenance and administration of client and contact data in the firm's Client Relationship Management system.

Troubleshoot bugs, broken links and other problems.

Performs other responsibilities and ad hoc tasks as assigned

Who we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Manager of PA Function

Salary : £42k per annum plus company benefits

Location : The City, London

Contract : Full Time, Permanent

Shifts : 40 hours per week, Monday Friday 9am 6pm. 3 days in office each week. One hour for lunch.

Williams Lea seeks a PA to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role

This is a unique, interesting, and challenging position, so we are looking for candidates willing to give their all to make this successful for themselves, Williams Lea, and our client.

Unlike other PA roles this is 90% diary management as this skill is essential to the success of our clients team members, and therefore needs to be extremely robust.

We are seeking candidates who thrive in, enjoy, and get satisfaction from the challenge of managing 6-9 extremely busy calendars, complex meetings, constant changes, and who embrace and understand critical time management.

Key responsibilities

To provide exceptional customer service during every interaction with the client. To proactively demonstrate and live the company values and behaviours : Teamwork, Integrity, Passion and Success.

• Proactively managing complex diaries for both partners and fee earners
• Answering telephone calls in a timely fashion, taking clear and detailed messages
• Liaising with clients via email or telephone and acting as a point of contact

A Williams Lea employee :

• Wants to delight customers, above and beyond the call of duty
• Understands their customers’ needs
• Communicates clearly, both written and orally
• Handles complaints and ensures the appropriate course of action is taken to resolve them
• Works with accuracy and an eye for detail
• Always considers the best interests of the company and the customer
• Suggests improvements and best practice
• Is proactive in identifying opportunities for service and process improvements and cost savings
• Has a pleasant, warm, and friendly demeanour
• Is willing to build long term relationships with the customer and the company
• Takes personal pride in their work and appearance
• Works to adhere to all policies and procedures as set out in the Company Handbook

Key Requirements :

• PA experience essential
• Ability to work at a fast pace
• Impeccable attention to detail
• Flexible and eager to learn
• Relationship builder
• Ability to remain calm under pressure and work to tight deadlines
• Fast paced yet maintaining accuracy
• Proficient multi-tasker
• Experience of events admin or similar desirable
• Conscientious, approachable, and enthusiastic
• Able to quickly build confidence, respect, and trust with others
• Have a positive approach to daily tasks and have a solution focussed working method
• Thrives on and embraces the organisations high standards

The Package :

Private Medical Insurance, Life Insurance / Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.

Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a protected characteristic in discrimination law).

It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Williams Lea is hiring for a Help Desk Associate for our Kansas City office to work Monday to Friday 8 : 00 am to 5 : 00 pm!

Pay : $23.00 hourly

Benefits :

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

The Help Desk Associate is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations.

Responsibilities include providing a combination of software and systems support, basic troubleshooting, and incident management documentation.

Job Duties

• Provide phone support to end-users for common office software applications.
• Software applications supported include : MS Word, MS Excel, MS Outlook, NetDocs, and other legal applications.
• Thoroughly research technical issues and document solutions for user problems in a timely manner.
• Recommend or perform actions to correct software or system problems.
• Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
• Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
• Support remote access applications.
• Troubleshoot operating system and hardware issues.
• Communicate effectively with both unskilled and skilled PC users.
• Handle sensitive and / or confidential documents and information.
• Communicate with manager and client on job or deadline issues.

Job Qualifications

• HS Diploma and / or Bachelor’s degree with a minimum 3 years of experience in a corporate IT support environment preferably legal.
• Word, Excel, PowerPoint, and / or Outlook certifications desired.
• Microsoft systems or desktop certification desired.
• Ability to work in a fast-paced team environment.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.

Who we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Williams Lea is hiring for a Hospitality Associate for our New York Location to work Monday to Friday 11 : 00 am to 8 : 00 pm!

Pay : $18.50 / hour

Benefits :

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

The Hospitality OSA is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations.

Responsibilities include, conference room set-up and breakdown, maintaining pantries and supplies reception assistance and other general office services duties as needed.

Job qualifications

• High school diploma or equivalent.
• Minimum (1) year professional experience preferably in hospitality, hotel, cruise, restaurant or housekeeping industry.
• Able to make independent decisions that conform to business needs and policy.
• Strong interpersonal communication skills required.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Strong attention to detail is required.
• Must work well in a team environment.
• Professional attire and demeanor required.
• Good written communication skills.
• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to work in a fast paced, high energy environment.
• Ability to work on multiple projects simultaneously.
• Ability to operate basic audio / visual equipment.
• Professional telephone demeanor.
• Ability to anticipate client’s needs for meetings and events.
• Must be self-motivated with positive can-do attitude.
• Proven customer service skills are required in order to create, maintain, and enhance customer relationships.

Job duties

denotes an essential function )

• Work within the team in completing large jobs i.e. large meetings or high number of meeting requests.
• Check conference room and meeting scheduler throughout shift and make note of any changes to ensure meetings are set-up accurately.
• Set up conference rooms according to client’s request, including food, beverages, utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors if necessary.
• Prepare coffee and other beverages in assigned kitchens each morning.
• Clean up coffee makers in each kitchen in the evening.
• Provide hospitality intake services as prescribed by manager or supervisor.
• Read, interpret and understand all print request emails and forms.
• Communicate with manager on meeting request concerns or deadline issues.
• Follow standard operating procedures at all times.
• Adhere to policies and procedures.
• Maintain inventory of catering supplies and order supplies as needed.
• Maintain all logs and reporting documentation as required.
• Adhere to Williams Lea Tag policies in addition to client site policies.
• Additional duties as required by client and manager, including but not limited to providing hospitality services including set-up / break down of conference rooms, supply maintenance, ordering and preparing food / beverages as needed;

assist with reception coverage, including managing multiple phone lines and visitor check-in.

• Use equipment and supplies in a cost efficient manner.
• Must be able to lift up to 50 lbs. on a regular basis.

Who we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Personal Assistant

Salary : Competitive, plus company benefits

Location : Manchester M1 4BT

Contract : Full Time, Permanent

Shifts : 37.5 hours per week, Monday Friday, 9am-5 : 30pm with 1 hour unpaid break

Work model : Hybrid

Williams Lea seeks a Personal Assistant to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role

The role of the Personal Assistant is to provide enhanced, proactive support to fee earners to enable them to operate efficiently.

The support provided needs to be a seamless legal service to clients. The Personal Assistant role is expected to use a high degree of self-management and initiative and to maintain a high level of confidentiality.

The Personal Assistant will act as workflow manager for other support services. This includes delegating and supervising the completion of document production, file management and copying / scanning work which are primarily undertaken by other relevant business support services.

Key responsibilities

• Diary management / FE organisation including booking meeting rooms, arranging travel, itineraries, expenses
• Client care liaison
• Typing documents, letters, emails and attendance notes as required by Fee Earners
• Supporting with client file opening and closing, conflict checking and AML
• Preparing / typing attendance notes, documents and amends, letters and emails in draft
• Online form completion
• Delivering an exceptional electronic and hard copy file management service
• Return or add documents to existing client files
• Work with the practice management system to log and record documents
• Handle and administer closed files as requested
• E-Filing and file housekeeping
• Uploading and Downloading documents from client management system
• Uploading and Downloading documents from portals
• Provide photocopying, scanning, and printing as per Fee Earner / customer instructions
• Understand and comply with corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
• Usage of internal and external portals / systems
• Communicate with customers on job or deadlines

Personal attributes

• PA experience essential
• Exceptional standard of written and verbal communication
• Proficient multi-tasker
• Competent with the Microsoft Office suite
• Excellent interpersonal skills
• Solutions focused
• Exceptional attention to detail

The Package :

Private Medical Insurance, Life Insurance / Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.

Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a protected characteristic in discrimination law).

It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Williams Lea is hiring for a Receptionist for our Dallas office to work Monday to Friday 8 : 00 am to 5 : 00 pm!

Pay : $19.00 / hour

Benefits :

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

Job duties

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.

Handle additional projects as assigned.Handle sensitive and / or confidential document and information.

Job qualifications

High school diploma or equivalent.

Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.

Exceptional customer service skills to effectively great and communicate with callers and visitors.

Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.

Ability to work in a fast-paced team environment.

Ability to effectively and professional communication with co-workers and clients.

Attention to detail with an emphasis on accuracy and quality.

Intermediate computer skills including Microsoft Word and Excel

Ability to prioritize work to balance multiple projects and deadlines.

Excellent verbal and written communication skills.

Self-motivated and the ability to multi-task

Who we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Williams Lea is hiring for an Account Manager for our New York Office to work Monday to Friday 9 : 00 am to 6 : 00 pm!

Pay : $75,000 / year

Benefits :

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

This role will be responsible for executing service delivery at Williams Lea. The Manager of Operations will communicate a vision for how WL best serves our clients across multiple service offerings and empower and enable their team to bring that vision to life.

The role focuses on delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team development.

Job Duties :

• Establish the quality of service delivery across their portfolio of accounts
• Implement standardized processes for all aspects of operations
• Track operational controls and ensure management information reporting requirements are fulfilled
• Accomplish action items from account plans
• Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
• Follow delegations of authority for operations team
• Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting
• Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• Investigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client services
• Have a strong knowledge clients’ businesses and the impact of our services
• Manage overall performance metrics of accounts / departments against contract / target metrics
• Provide team with clear communications regarding target metrics / expectations and support their achievements
• Escalate operational, compliance and financial risk areas
• Manage the selection, induction, development, retention, motivation and performance of direct reports
• Establish a structured succession plan for key roles
• Support new business implementation
• Cascade key business and organizational messages down to the associate level, per the appropriate channels
• Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
• Ensure that operational processes stay within agreed upon budgets and timelines
• Provide training and development opportunities and serve in mentoring role for his / her direct reports
• Compilation and issue of monthly client billing
• Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork

Job qualifications

• A Bachelor’s degree or equivalent experience is required
• Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
• Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations
• Excellent client service skills with a service-minded approach towards the client
• Proven experience in the delivery and management of complex multi-service solutions for clients
• Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L

Who we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.