WCM-Q Jobs (11)

Position Summary

Under guidance, provides a wide range of administrative and secretarial support to senior staff within the department

Job Responsibilities

• Coordinates calendars and schedules appointments and meetings. Prioritizes requests for meetings and coordinates the necessary arrangements for meetings.
• Initiates and prepares written correspondence as needed and based on functional needs.
• Responsible for procurement activities related to goods, services, and / or equipment as needed.
• Responsible for disbursement / reimbursement activities as needed.
• Maintains inventory of supplies, equipment and / or reagents. May order supplies / equipment / reagents as authorized or ensure that needs are escalated appropriately.

Receives supply orders and confirms accuracy of delivery. May assist with cost control.

• Maintains electronic and hard copy files and databases. Maintains integrity of information.
• Answers phones, responds to inquiries and triages calls to appropriate personnel.
• Responsible for travel and conference arrangements. Organizes itinerary, makes appropriate reservations for travel and accommodations.
• Records and distributes meeting minutes.
• Routinely analyzes and evaluates workflows to ensure maximum efficiency.
• Assists with responsibilities associated with professional organizations and external advisory boards and committees, which may include membership renewals, professional certifications, and journal renewals.
• Receives, sorts and distributes mail; accepts and signs for package deliveries.

Education

High School Diploma in related field

Experience

Bachelor's degree is preferred.

Approximately 2 years of related experience providing secretarial support to senior leadership

Knowledge, Skills and Abilities

• Excellent computer skills including good working knowledge of MS office. Ability to learn new computer software and applications.
• Ability to communicate instructions and observations effectively verbally and in writing.

Licenses and Certifications

Working Conditions / Physical Demands

Standard office work

Position Summary

Provides maintenance and repair services on electrical systems at a medical research and clinical campus with complex infrastructure systems.

Job Responsibilities

• Performs daily rounds of assigned areas. Troubleshoots and repairs various components of electrical distribution systems including fixtures, ballasts, circuits, panel boards, transfer switches, lighting controls, motors, etc.
• Responds to service calls for occupants throughout campus.
• Provides installation, maintenance, and repair services of various institutional electrical systems, following accepted procedures and techniques of the electrical trade.
• Inspects and tests elements of electrical systems to locate faults, such as blown fuses, short circuits, broken wires, loose connections, and worn motor brushes.

Replaces elements of electrical systems as needed.

• Installs all elements of new circuits from the distribution board to the load.
• Completes and submits a variety of service requests and preventative maintenance tasks indicating work performed and time and material spent.
• Participates in shutdowns of selected utility systems during maintenance and construction activities.
• Develops scope of work for projects and identifies material and labor necessary. Obtains material pricing from vendors.

Education

High school diploma or GED

Experience

High School Diploma

Completion of electrical trade school or equiv.

Minimum 3 years of experience in in the electrical trade.

Knowledge, Skills and Abilities

Ability to understand and carry out complex technical written and verbal instructions.

Licenses and Certifications

Working Conditions / Physical Demands

Ability to work on off-shifts as required to accommodate on-going operations and / or emergencies.

Ability to be available for 24-hour emergency call-ins.

Position requires working in a non-office environment where there are some physical discomforts such as noise, dust, heat, fumes, and other elements which are continuously present.

Periodic work in animal research areas, work in machine rooms, crawl spaces, areas where there are odors from maintenance products, leaks, dust, dark areas, dampness, areas with restricted access, and noise.

Frequent use of ladders to perform work.

Work is performed both indoors and outdoors.

Ability to grasp, lift and / or carry or otherwise move objects weighing a minimum of 50 pounds and push / pull objects up to 100 pounds.

Position requires the utilization of hand tools, power tools, large wrenches; operation of small to large valves; visually and audibly required to observe operating equipment.

Ability to walk, stand, climb ladders / scaffolds, bend, reach, lift and carry

Position Summary

Under direct supervision, provides support to physicians by documenting relevant clinical information and medical history in patients' electronic medical record in advance of their visit

Job Responsibilities

• Photocopies materials brought by patient for physician’s review during exam.
• Prior to patient visit, updates patients’ medical record with medical information from previous visits.
• Uploads electronic files brought by patients for physician’s review during exam.
• Accompanies physician to exam room so as to transcribe notes and other pertinent medical information within the electronic medical record while the physician speaks with the patient.
• Reviews physician orders within the practice management systems to identify tests or diagnostic scans ordered for patients.

Flags patient visits with missing exams for follow-up.

Education

High school diploma or GED

Experience

Prior experience in a patient-facing clinical setting

Knowledge, Skills and Abilities

• Demonstrated knowledge of medical terminology.
• Previous experience using computerized appointment scheduling systems (EPIC preferred) and / or electronic Medical Record (eMR) system (ideally EPIC-Care).

Licenses and Certifications

Working Conditions / Physical Demands

Standard office work; May require from time to time to lift light to moderate amounts of weight (eg, boxes of medical / facility supplies)

Position Summary

Under direction, coordinates and processes maintenance service requests. This role is also responsible for tracking work processes within the computerized work order system and reporting on such progress.

Job Responsibilities

Processes incoming maintenance service requests and dispatches work requests to staff or outside contractors as appropriate.

Determines emergency work requests and if work is within scope. Creates computerized work orders as necessary.

• Maintains information regarding work performed within the computerized system to close work orders (labor hours, materials, account numbers, actual work that was completed, etc.).
• Utilizes the computerized maintenance system to track work orders and develop custom management reports for work performed.

Maintains files related to completed work orders.

• Completes the monthly chargeback report and reconciles closed work order charges with the report. Provides reports to appropriate supervisors within the department.
• Processes shutdown bulletins / postings regarding work to be performed.
• Performs routine secretarial duties. Answers, screens and routes telephone calls. Types and proofreads memos, correspondence and reports.

Sorts, screens and prioritizes all incoming mail.

Education

High School Diploma

Experience

Approximately 2 years of prior related experience

Knowledge, Skills and Abilities

• Excellent communication skills (both verbal and written).
• Demonstrated organizational skills and ability to pay close attention to detail.

Licenses and Certifications

Working Conditions / Physical Demands

Standard office work

Position Summary

Under direct supervision, is responsible for maintaining a clean environment and providing general assistance during emergencies for the facilities assigned to

Job Responsibilities

• Documents and provides updates on work performed.
• Performs detailed cleaning of all facilities. Disinfects, mops and vacuums as necessary. Removes trash, recyclables, regulated medical waste, restocks supplies and sanitizes surfaces.

Coordinates work with occupants to minimize disruptions.

• Identifies and escalates potential problems and areas requiring special cleaning.
• Performs specialty cleaning of furniture, glass, kitchens, refrigerators, and exhibit cases.
• Monitors and reports all lighting issues.

Education

May vary

Experience

Approximately 1-3 years of experience in maintenance, housekeeping or custodial services.

If role requires use of WCM vehicle for business use, must have valid New York State driver's license with an acceptable driving record.

Knowledge, Skills and Abilities

Ability to comprehend and follow instructions, verbally and in written form.

Licenses and Certifications

Working Conditions / Physical Demands

Ability to work flexible hours, including weekends, early mornings and / or late nights

Position Summary

As part of the social media team in the Office of External Affairs, manages the day-to-day activity of the institutional social media accounts by sourcing or creating content for various platforms.

Job Responsibilities

Composes social media entries on institutional accounts to ensure postings align with industry standards; works with various teams to identify content / topics.

Researches, conceptualizes, pitches and creates content and layout; edits vertical stories.

• Attends various WCM events (, seminars, symposiums) to capture real-time photos / visuals for social media content, supporting activities by departments, centers and institutes that demonstrate key strategic priorities.
• Ideates and executes ideas that will increase social media views, watch-time and engagement; collaborates across Communications & Marketing division to identify story content;

oversees freelancers to produce complementary graphics and animations.

• Manages queries from departments, centers and faculty to promote initiatives; works with colleagues and / or freelancers to enhance content submissions such as modifying photos, videos and animations to be customized for institutional social platforms.
• Participates in social media campaign planning for awareness days, including brainstorming faculty, clinician or student interviews, tactics and content for infographics or animations;

interviews faculty or patients; drafts content for review and approval.

Collaborates with faculty, administrators and staff across WCM to understand and help advance their communications needs via social media.

Encourages adoption of social media institutional policies and best practices.

• Monitors social media activity via databases and native platforms for engagement with institutional accounts; serves as social media first responder to engage or amplify content posted by WCM community based on community management guidelines.
• Monitors accounts for issue management; flags / offers recommendations to address negative feedback; navigates patient complaints to appropriate department / issues management agency.

Serves as primary monitor to identify brand conflicts or other violations.

Conducts reporting / metrics on social media activity. Assists with creating / setting benchmarks for measuring impact of social media / digital content;

compiles data and drafts presentations / reports for campaigns and institutional announcements / initiatives.

Organizes and tracks social media oversight queries; responds to social media account registration submissions and implements oversight project management.

Coordinates biannual risk assessment meetings.

Education

Associate's Degree

Experience

• Associate’s Degree in media, social media, communications, marketing or related degree.
• Bachelor’s Degree preferred.
• At least 3-5 years of social media, marketing, communications or public relations experience.
• Experience with taking photos and video is a major plus.
• Experience working with Canva and Adobe Creative Cloud is a major plus.

Knowledge, Skills and Abilities

• Demonstrated ability to multi-task and prioritize in a fast-paced environment.
• Excellent high degree of attention to detail, superior organizational skills, and strong interpersonal skills.
• Demonstrated knowledge of major social media platforms.
• Demonstrated proficiency with MS Office Suite and database applications.
• Excellent communication skills (both verbal and written).
• Ability to meet tight deadlines.
• Demonstrated creative thinking skills and understanding of trends in social media.
• Ability to work collaboratively in a large organization with a diverse group of stakeholders.
• Self-starter with high degree of initiative and the ability to think critically.
• Demonstrated ability to interact with multiple constituencies and exercise diplomacy.

Licenses and Certifications

Working Conditions / Physical Demands

• Some evenings and weekend work.
• Some travel within NYC.

Position Summary

Under direct supervision, is responsible for maintaining a clean environment and providing general assistance during emergencies for the facilities assigned to

Job Responsibilities

Monitors and maintains the interiors and exteriors of facilities. Mops and vacuums as necessary. Removes trash, performs general cleaning and cleans sidewalks.

Makes sure areas are clear of obstructions. Monitors lighting. Performs snow / ice removal.

• Identifies and escalates potential problems and areas requiring special cleaning.
• Operates specialty heavy equipment : burnishing machines, buffers, extraction machines, floor refinishers, pressure washers, leaf blowers and moving equipment.
• Assists with special moves of heavy items as needed.
• Provides emergency cleanup services as needed.
• Assists with the preparation of spaces for special events.
• Collects recyclable materials.

Education

Experience

Approximately 1-3 years of experience in maintenance, housekeeping or custodial services

Knowledge, Skills and Abilities

Licenses and Certifications

Working Conditions / Physical Demands

Ability to work flexible hours, including weekends, early mornings and / or late nights

Position Summary

Under direct supervision, is responsible for maintaining a clean environment and providing general assistance during emergencies for the facilities assigned to

Job Responsibilities

• Documents and provides updates on work performed.
• Performs detailed cleaning of all facilities. Disinfects, mops and vacuums as necessary. Removes trash, recyclables, regulated medical waste, restocks supplies and sanitizes surfaces.

• Identifies and escalates potential problems and areas requiring special cleaning.
• Performs specialty cleaning of furniture, glass, kitchens, refrigerators, and exhibit cases.
• Monitors and reports all lighting issues.

Education

May vary

Experience

Approximately 1-3 years of experience in maintenance, housekeeping or custodial services.

If role requires use of WCM vehicle for business use, must have valid New York State driver's license with an acceptable driving record.

Knowledge, Skills and Abilities

Ability to comprehend and follow instructions, verbally and in written form.

Licenses and Certifications

Working Conditions / Physical Demands

Ability to work flexible hours, including weekends, early mornings and / or late nights

Position Summary

Under guidance, responsible for the creation and execution of print, digital, and marketing content to promote awareness of clinical department services, programs, and events.

Job Responsibilities

Develop and oversee the creation of clinical marketing materials that include brochures, physician announcements, and flyers.

Maintains overall suite of materials to ensure compliance with, and adherence to, brand guidelines and best practices.

• Solicit and compile submitted content for department’s annual report and monthly newsletter.
• Coordinate with the PO Marketing team in the Office of External Affairs to set up new physicians’ online presence, including setting up their Physician Organization Profile System (POPS) profiles.
• Pull data from Cognos to support development of marketing campaigns.
• Manage all department social media channels (, Twitter, Instagram), develop and post weekly content, and ensure brand compliance across all social media platforms.

Grow the department’s social media following.

• Assist Residents with creating social media content and posts for the Residency Program on Instagram.
• Plan and coordinate all video and photo faculty shoots (, faculty interviews, program videos).
• Submit web maintenance requests to WCM ITS web team for department website updates.
• Provide daily oversight of the Pre-Natal Education Program (, scheduling classes, updating the website, and processing refunds / payments).
• Assist with identifying venues and vendors for department’s annual events and attend departmental events as needed. Work with branding vendors to identify branded items options for various internal events.

Education

• Associate's Degree
• Bachelor's Degree

Experience

• At least 1-2 years of Marketing or related experience Previous experience in academic, or medical environment is a plus.
• Experience writing for a variety of platforms, including print, web, and social media is preferred.
• Fully proficient in the Adobe Creative Suite is preferred

Knowledge, Skills and Abilities

• Strong writing skills, ability to write unique content independently
• Demonstrated organizational skills and ability to pay close attention to details
• Familiar with Panopto or another video hosting site (, YouTube, Vimeo)
• Proficient with IBM Cognos, or any other report authoring tools is a major plus
• Strong communicator and able to make connections with staff, including physicians, across the various locations
• Demonstrated proficiency with MS Office Suite (PowerPoint and Excel).
• Ability to manage multiple projects simultaneously and meet deadlines

Licenses and Certifications

Working Conditions / Physical Demands

Willing to work outside of traditional work hours, including some weekend days, as needed

Position Summary

Responsible for the financial monitoring, analyzing, reconciliation and reporting of departmental financial activities, sponsored program grants, departmental research, clinical trials, industrial agreements and / or other restricted accounts as relevant.

Job Responsibilities

Develops financial forecasts and / or business plans as needed. Prepares prospective and retrospective financial analyses;

coordinates business plan development; develops revenue, compensation and / or expense assumptions.

• Manages operating and / or capital budgets as needed. Reviews budget proposals for governmental, industry-based and / or private funding initiatives as needed.
• Designs complex, multilayered financial models to forecast profit / loss statements for faculty recruits, studies, new ventures and / or routine department operations.
• Creates financial and management routine and ad-hoc reports and analyses : designs and reviews financial, budget, operating and other statistical reports.

Independently investigates, explains and corrects discrepancies, variances and deficits.

• Responsible for reimbursement / disbursement activities as needed.
• Educates faculty and staff on proper accounting procedures. Audits operations to ensure compliance; tracks issues until satisfactorily resolved.
• Tracks and records financial activity within the enterprise financial system, databases and / or spreadsheets.
• Coordinates process improvement projects; recommends actions to improve efficiency and eliminate waste.
• Performs other related duties as assigned.

Education

Bachelor's Degree in related field

Experience

BA / BS degree in a Accounting, Business, Economics or Healthcare related field preferred.

Accounting experience preferred.

Approximately 2-3 years of progressive experience in administration / financial management.

Experience within an academic medical center setting preferred.

Knowledge, Skills and Abilities

• Demonstrated proficiency with MS Office Suite and database applications.
• Experience designing and developing financial models.
• Detail oriented and superb organizational skills.
• Demonstrated critical thinking and analytical skills.
• Ability to work independently and maintain confidential and professional relationships with a variety of personnel.

Licenses and Certifications

Position Summary

Under supervision, is responsible for assisting physicians with patient care, administrative, and organizational tasks as they relate to patient flow and the conveyance of a positive image of the physician s practice

Job Responsibilities

Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in / check-out of patients and collection / reconciliation of time-of-service payments,as applicable.

May also discuss patient’s responsibility for payments

• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and / or a referral, if required.
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.

Monitors schedules for wait lists, re-schedules and cancellations.

• May assist with coordination of follow-up care including scheduling of laboratory / diagnostic tests and prescription requests.
• Maintains physicians’ administrative (research and academic) and clinical / surgical schedules.
• Prepares charges and payments for submission to the billing office.
• Assists with physicians’ research activities, if applicable.
• Assists in the preparation of lectures and presentations.
• If applicable, prepares travel arrangements for business purposes; prepares travel schedule and presentation documents for conferences and lectures.
• Updates physicians’ CV and credentialing documentation as needed.
• Initiates and prepares written correspondence as needed and based on functional needs.
• May be responsible for chaperone duties during patient exams as needed.

Education

High School Diploma

Experience

Approximately 2 or more years of prior related experience

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and / or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions / Physical Demands

Standard office work