Call center agent
Your primary responsibility will be to handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure customer satisfaction.
This is a dynamic role that requires strong communication skills, problem-solving abilities, and the ability to work effectively in a fast-paced environment.
Key Responsibilities : Handle incoming customer calls with professionalism, empathy, and efficiency.Respond to customer inquiries, providing accurate and relevant information about products, services, and policies.
Address customer concerns and complaints, aiming to resolve issues on the first call whenever possible.Utilize appropriate scripts and resources to handle common customer requests and provide consistent service.
Identify and escalate complex or high-priority issues to the appropriate department or supervisor for resolution.Maintain a comprehensive understanding of products, services, and promotions to effectively communicate with customers.
Update customer records and document all interactions in the company's customer relationship management (CRM) system.Process orders, returns, and exchanges in accordance with company policies and procedures.
Follow up with customers to ensure satisfaction, gather feedback, and promote additional products or services.Meet or exceed individual and team performance targets, including call quality, customer satisfaction, and productivity metrics.
Requirements : High school diploma or equivalent; additional education or relevant certifications are a plus.Excellent verbal and written communication skills in Language with a professional and courteous phone manner.
Strong teamwork and collaboration skills to work effectively with colleagues and support team goals.Customer-centric mindset with a genuine passion for delivering exceptional service.
Secretary
Job briefAs a Secretary, you will assume the duty of clerical and administrative support in order to optimize workflow procedures in the office.
You will assist colleagues and executives by supporting them with planning and distributing information.You will be the point of reference for all queries, requests, or issues and will be an integral part of the company’s workforce.
ResponsibilitiesAnswer phone calls and redirect them when necessaryManage the daily / weekly / monthly agenda and arrange new meetings and appointmentsPrepare and disseminate correspondence, memos, and formsFile and update contact information of employees, customers, suppliers and external partnersSupport and facilitate the completion of regular reportsCheck frequently the levels of office supplies and place appropriate ordersMake travel arrangementsDocument expenses and hand in reportsUndertake occasional receptionist dutiesRequirementsFamiliarity with office organization and optimization techniquesThe high degree of multi-tasking and time management capabilityExcellent written and verbal communication skillsIntegrity and professionalismProficiency in MS OfficeHigh school diploma.
Skillset Required : administrative assistant, office organization, office optimization techniques, verbal communication skills, written skills, multi-tasking, time management capability, MS Office
Office Assistant
Job briefWe are looking for a competent Office Assistant to help with the organization and running of the daily administrative operations of the company.
What does an office assistant do?The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure.
This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.
ResponsibilitiesOrganize office and assist associates in ways that optimize proceduresSort and distribute communications in a timely mannerCreate and update records ensuring the accuracy and validity of informationSchedule and plan meetings and appointmentsResolve office-related malfunctions and respond to requests or issuesCoordinate with other departments to ensure compliance with established policiesPerform receptionist duties when neededRequirementsKnowledge of back-office computer systems (ERP software)Working knowledge of office equipmentThorough understanding of office management proceduresAnalytical abilities and aptitude in problem-solvingExcellent written and verbal communication skillsProficiency in MS Office.
Skillset Required : back-office assistant, virtual assistant, ERP software, time management skills
Event Assistant
We are seeking a highly organized and detail-oriented Event Assistant to join our dynamic team. As an Event Assistant, you will play a crucial role in assisting with the planning and execution of various events, ensuring their successful implementation.
This position requires excellent multitasking abilities, strong communication skills, and a passion for delivering exceptional event experiences.
You will have the opportunity to contribute to the creation of memorable events, working closely with event planners, vendors, and attendees.
Responsibilities : Event Planning Support : Collaborate with the event planning team to assist in developing event concepts, themes, and objectives.
Conduct research on venues, suppliers, and other event-related services.Help with the creation and maintenance of event timelines, budgets, and checklists.
Assist in coordinating logistics, such as travel arrangements, accommodation, and transportation for attendees and speakers.
Vendor Coordination : Assist in identifying and selecting vendors, negotiating contracts, and managing relationships.Coordinate with vendors to ensure timely delivery of services, products, and equipment.
Assist in overseeing vendor setup, including audiovisual equipment, catering, and decorations.Event Promotion and Communication : Assist in the creation and distribution of event marketing materials, including invitations, promotional emails, and social media posts.
Respond to inquiries and provide information about the event to attendees, sponsors, and vendors.Collaborate with the marketing team to promote the event through various channels.
On-Site Event Support : Assist in setting up and preparing event venues, including arranging seating, signage, and audiovisual equipment.
Coordinate registration and check-in processes, ensuring a smooth and efficient experience for attendees.Provide on-site support during events, addressing any issues or concerns that may arise.
Requirements : High school diploma or equivalent (Bachelor's degree in event management or a related field preferred).Strong organizational and multitasking skills.
Excellent verbal and written communication abilities.Proficient in using event management software and Microsoft Office Suite.
Familiarity with social media platforms and digital marketing techniques.Ability to work under pressure and meet tight deadlines.
Flexibility to work evenings, weekends, and holidays, as required by event schedules.
Receptionist
Job briefWe are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
What does a Receptionist do?As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization.
You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner while streamlining office operations.
Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.
Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
ResponsibilitiesGreet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate person and officeThe answer, screen, and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.
g. pens, forms, and brochures)Order front office supplies and keep an inventory of stockUpdate calendars and schedule meetingsArrange travel and accommodations, and prepare vouchersKeep updated records of office expenses and costsPerform other clerical receptionist duties such as filing, photocopying, transcribing and faxingRequirementsProficiency in Microsoft Office SuiteHands-on experience with office equipment (e.
g. fax machines and printers)Professional attitude and appearanceSolid written and verbal communication skillsAbility to be resourceful and proactive when issues ariseMultitasking and time-management skills, with the ability to prioritize tasksHigh school degree;
additional certification in Office Management is a plus. Skillset Required : Front Office Representative , Microsoft Office Suite, crm - customer relationship mgmt, customer satisfaction, spoken communication skill
Call Center Representative
Job briefWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries;
keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal / team qualitative and quantitative targetsRequirementsTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesAbility to multi-task, set priorities and manage time effectivelyHigh school degree.
Skillset Required : CRM systems, crm - customer relationship mgmt, customer satisfaction, customer focused, customer service skill, Communication Skills, interpersonal communication skills, Document Management
Social Media Assistant
We are seeking a highly motivated and creative individual to join our team as a Social Media Assistant. As a Social Media Assistant, you will play a crucial role in managing and executing our social media strategy across various platforms.
You will work closely with the Social Media Manager to create engaging content, interact with our online community, and analyze social media performance.
This is an excellent opportunity for someone who is passionate about social media, digital marketing, and has a keen eye for trends and user behavior.
Responsibilities : Content Creation : Develop compelling and visually appealing social media content, including text, images, and videos, that aligns with our brand identity and resonates with our target audience.
Social Media Management : Assist in the day-to-day management of social media platforms, including scheduling and publishing content, monitoring comments and messages, and engaging with our online community in a timely and professional manner.
Community Engagement : Foster meaningful relationships with our followers, fans, and influencers by actively participating in conversations, answering queries, and addressing concerns or issues promptly and effectively.
Trend Monitoring : Stay up to date with social media trends, emerging platforms, and industry best practices to identify opportunities for growth and engagement.
Analytics and Reporting : Monitor social media analytics and prepare regular reports on key metrics, including reach, engagement, and follower growth, to assess the effectiveness of our social media efforts and make data-driven recommendations.
Research and Innovation : Conduct research on competitors, industry trends, and social media tools to propose new ideas and strategies for improving our social media presence and performance.
Ad Hoc Tasks : Assist with other social media and digital marketing tasks as needed, including content scheduling, brainstorming sessions, and attending relevant events or conferences.
Qualifications : Strong understanding of major social media platforms, their features, and best practices for each platform (Facebook, Twitter, Instagram, LinkedIn, etc.
Excellent written and verbal communication skills, with a keen eye for grammar, spelling, and brand tone.Creative mindset and ability to develop engaging content that resonates with different target audiences.
Familiarity with social media management tools, scheduling platforms, and analytics tools (e.g., Hootsuite, Buffer, Google Analytics).
Basic graphic design skills and proficiency in using image and video editing tools (e.g., Canva, Adobe Creative Suite) is a plus.
Analytical mindset and ability to interpret data to optimize social media strategies.Up-to-date knowledge of social media trends, digital marketing, and industry best practices.
Ability to work independently, take initiative, and collaborate effectively within a team.