Victoria HR Services Jobs (1)

We are currently seeking a highly skilled and motivated individual to join our team as a Hotel Operations Manager . As the Hotel Operations Manager , you will be responsible for overseeing and coordinating all aspects of the hotel's daily operations to ensure a seamless and exceptional guest experience.

You will work closely with various departments, including the front desk, housekeeping, and maintenance, to ensure efficient and effective operations.

RESPONSIBILITIES :

• Supervise and manage daily hotel operations, including front desk, housekeeping, and maintenance departments.
• Develop and implement standard operating procedures to enhance efficiency and productivity.
• Monitor and evaluate departmental performance, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with health, safety, and sanitation standards.
• Collaborate with the sales and marketing team to optimize occupancy and revenue.
• Oversee the hiring, training, and development of hotel staff.
• Foster a positive working environment and promote teamwork among employees.
• Handle guest inquiries, complaints, and special requests, ensuring prompt and satisfactory resolutions.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and adherence to brand standards.
• Manage budgets and expenses, ensuring cost control measures are in place.
• Stay updated on industry trends and best practices to improve hotel operations continuously.

QUALIFICATIONS :

• Bachelor's degree in hospitality management or a related field (or equivalent experience).
• Proven experience in hotel operations, preferably in a managerial role.
• Strong knowledge of hotel operations, including front office, housekeeping, and maintenance.
• Excellent leadership and supervisory skills.
• Exceptional customer service and problem-solving abilities.
• Solid understanding of financial management principles.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and computer systems.
• Flexibility to work evenings, weekends, and holidays as needed.

INTENT AND FUNCTION OF JOB DESCRIPTIONS :

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.

Requirements, skills, and abilities included have been determined to be the minimal standards required to perform the role successfully.

In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.

Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts.

The organization maintains its status as an at-will employer.

READY TO JOIN OUR TEAM?

We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be suitable for this job, please fill out our initial 3-minute, mobile-friendly application.

We look forward to meeting you!

Equal Employment Opportunity