Social media assistant
Job Description :
The ideal candidate is someone who is passionate about delivering the best customer experience, is proficient in using multiple social media channels, has a strong sense of empathy, and can help drive exceptional customer service by helping customers who reach out to us through social media for assistance.
Responsibilities :
You need to demonstrate knowledge of the communications landscape in our area, including social and other emerging media platforms, and happenings in business, media, and community.
You will need to be a persuasive writer, flexible across client settings, sectors, and industries.
You must enjoy the art of problem-solving by rigorously seeking out solutions, and settling on the most appropriate for the problem, not necessarily the easiest.
As a researcher, you will have the skills to distill the need when briefed, and efficiently resolve and report findings and recommendations to colleagues, collaborators, and clients.
Requirements :
A positive can-do' attitude to the work and wider company responsibilities
Determination to see all tasks through to the end
An eye for detail and ability to stay calm under pressure
Deliver and demand the highest standards in all aspects of your work
Ability to multi-task and manage multiple projects and stakeholders to meet deadlines
Good organizational mind, quick thinking, strong delegation skills
Compensation : $72350 per year
Call Center Associate
Vibe Marketing -
We are searching for a polite, professional Call Center Associate to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
The Call Center Associate may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
Responsibilities :
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Requirements :
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Job Type : Full-time
Pay : $28.00 per hour
Benefits :
Flexible training schedules
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs