Vantage Point Consulting Jobs (2)

We have an opening for a Client Service Specialist I (Legal Secretary) in our New York office to support our Corporate Department.

The Client Service Specialist I provides administrative client services to both internal and external clients.

In this capacity, the Client Service Specialist I will :

• Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer level support are optimized to provide seamless support;
• Coordinate legal practice tasks and projects;
• Coordinate administrative functions and facilitate completion of tasks including such as finance / billing-related tasks, time and expense entry, opening of new matters, client presentations, meetings and other administrative projects as assigned;
• Coordinate with and delegate to Firm resources including DPS, Williams Lea, Client Service Center, practice support or similar departments in International offices in the handling of tasks and projects;
• Prepare complex legal documents and correspondence; File with appropriate court or agency; Apply subject matter expertise in coordination of legal practice tasks and projects;
• Coordinate support through the Finance Department including : edit and review process of client bills; correct time entry and promotion of time entry best practices;
• Review and support of the client billing process to include : proofreading, application of task codes and matter management skills, coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting and audits as required, maintenance and consistency with billing protocols and other accounting functions;
• Assist with the legal and administrative practices of attorneys and facilitate service levels that meet client requirements; and
• Work overtime as required.

Qualifications :

• Bachelor's degree (preferred);
• At least 2 years of legal secretarial experience or relevant legal experience (required);
• Corporate / Transactional experience (preferred);
• Law firm experience (preferred);
• Advanced ability to organize, prioritize, coordinate, delegate and work as part of a team;
• Advanced to Expert proficiency in rules of English grammar, spelling and punctuation; bilingual proficiency as may be required;
• Advanced proficiency in MS Word and document editing / comparison applications;
• Advanced proficiency in MS Outlook and web-based conference call / web-sharing applications;
• Advanced proficiency in MS Excel and spreadsheet / database applications;
• Advanced proficiency in MS PowerPoint and presentation applications;
• Advanced knowledge of time keeping, expense processing and legal billing;
• Advanced proficiency in document management applications;
• Proven ability to function as a coordinator with other firm-wide departments with necessary communication skills to transfer instructions / data, verify results, resolution of conflict and delivery or results; and
• Excellent written and oral communications required with strong ability meet deadlines and provide results while supporting Firm policy and procedures.

1-2 Days in-office (definitely, on Tuesday) the rest remote.

KNOWLEDGE, SKILLS, AND ABILITIES :

• Bachelor's degree in marketing, communications or other related course of study required.
• At least four years of online marketing, including at least two years of social media experience, required.
• Experience managing a social community, writing interesting content and keeping a "following" interested required. An interest in and aptitude to understand business and management content required.
• Strong knowledge of Instagram, Facebook, LinkedIn, Twitter, YouTube, and TikTok is required. Weibo and WeChat is a plus.
• Ability to learn about new platforms and teach others.
• Successful experience working with numbers, metrics, and analysis.
• Ability to prioritize multiple tasks and follow-through with minimal supervision.
• Ability to work independently to accomplish goals and use good independent decision-making skills.
• Excellent problem-solving skills.
• Ability to identify business needs and participate in the development of solutions.
• Superior interpersonal communication skills with ability to work collaboratively with internal and external stakeholders.
• High degree of self-confidence, business maturity, initiative-taking, and commitment to quality
• Experience using Sprinklr is preferred, but not required.

Responsibilities :

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Lead and execute a social media strategy that enhances the brand, increases visibility and deepens relationships with key audiences.
• Content acquisition, both internal and external for brand enhancing, sharable materials.
• Develop monthly content calendar, write supporting copy, and select the appropriate channel and tactics based on insights, trends, and best practices to organize content distribution.
• Work aggressively to cross-promote and maximize engagement with key audiences.
• Consult with, coach, and support internal departments and programs to enable them to be effective in social media, achieve their goals, and ladder up to enterprise strategy.
• Work with Analytics to track and communicate social media performance across the enterprise.
• Lead efforts to develop and update enterprise-wide social media policies, guidelines, and infrastructure.
• Develop social media strategies for projects and events, and execute those strategies across the respective platforms, including paid social advertising.
• Creatively brainstorm and strategize tactic creation for social media initiatives.
• Work directly with brand strategy to leverage insights and marketing tools to better target audiences and enhance engagement strategies.

Work with content and creative teams on ideating tactics and storyboarding.