UXC Red Rock Jobs (5)

Description

Essential Job Functions

• Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems.

Resolves and / or refers more complex technical problems through a defined escalation process.

• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

• High school diploma or G.E.D.
• One or more years of technical training in computer support preferred
• Two or more years of technical or customer support experience
• Experience working with company products and operating systems
• Experience with solving computer related problems
• Experience working with company escalation policy

Other Qualifications

• Interpersonal skills to interact with customers and team members
• Good communication skills
• Organization skills to balance and prioritize work
• Analytical and problem solving skills
• Ability to work in a team environment

Work Environment

• Office environment
• May require shift work
• Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage;

employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.

DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters .

To access the postings in the link below, select your state to view all applicable federal, state and locality postings.

Postings are available in English, and in Spanish, where required. View postings below.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via.

Please note : DXC will respond only to requests for accommodations due to a disability.

Description

Essential Job Functions

CSC developed the SDL role for its outsourcing accounts to provide a structured security program. A 2004 AMR research study identified the benefits of having a single authorized security chief to include :

• Coordinate security policy across all business groups and divisions
• Raise visibility of security.
• Map security issues to business issues; and
• Ensure that security policy is enforced.

The SDL is the single point of accountability for security matters on an account and provides the benefits outlined above.

As a key member of the account management team, the SDL develops and drives the security program for the account to ensure that CSC maintains compliance with client security policies and safeguards the infrastructure.

The SDL interprets the client’s security policy and monitors compliance with the policy.

Depending upon the account size and in scope services, the GSS Product Line on an account may be made up of a team of dedicated GSS resources reporting directly to the SDL for account activities.

The SDL may also leverage services from GSS to meet client requirements. GSS’ Regardless of the delivery mechanism the SDL is the primary interface to the client and the account for all security services being delivered

SDL ROLES

The SDL is the GSS Product Line lead responsible all security matters, including both physical and information security, for an account.

The SDL is the account’s security interface to the client and represents CSC on any security related topics / discussions.

The SDL is accountable for managing the delivery of security services to include defining and implementing the account’s security program that includes a variety of physical and information security services tailored to meet clients’ needs.

The SDL is responsible for providing security technical, business, and operational planning, execution, and reporting.

The SDL provides management and oversight of the delivery of security services to an account to ensure that :

• Service Level Agreements are met (where applicable)
• Security incidents are resolved in a timely manner
• Audits are successful
• GSS activities are coordinated with other Product Lines

The account and security projects are properly staffed to meet business and service delivery requirements.

• Security processes and procedures are implemented effectively across the account
• Financial commitments and reporting requirements are met; and
• GSS’s capabilities are provided maximum opportunity to support account expansion goals. In support of this, the SDL assists in opportunity identification;

strategy and service offering development; proposal writing; and client presentations.

The SDL’s responsibilities include :

• Serving as the primary focal point to the customer on all security matters and audits for an account
• Coordinating the implementation of a client’s security policy by all Product Lines throughout an account
• Defining and managing security procedures for an account
• Requesting and managing the leveraging of security services from GSS as required
• Ensuring that security service delivery meets required service level agreements
• Managing security vulnerability analysis and security patching by the responsible Product Lines
• Managing system security certification (where applicable) :
• Developing and implementing security training programs
• Developing and implementing account-wide incident response programs
• Delivering security compliance reports as required by an account
• Planning, developing, establishing, and managing technical security projects
• Establishing and leading the account Security Working Groups
• Developing, advocating, and managing account security budgets
• Supporting account expansion initiatives by promoting GSS’s capabilities and introducing GSS offerings; and
• Hiring, training, rewarding, mentoring, and managing the account security staff.

Work Environment

• Office environment
• May require shift work
• May require weekend work

All applicants must be legally authorized to work in the United States (or Canada) without requiring sponsorship now or in the future."

Salary Range Disclaimer

For individuals assigned and / or hired to work in the following states California, Colorado, Connecticut, Delaware, Illinois, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, Vermont, Virginia, Washington , DXC is required by law to include a reasonable estimate of the compensation range for this role.

The base salary range represents the low and high end of the DXC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets;

experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of DXC's employee compensation package.

Other rewards may include a vacation policy and region-specific benefits.

At DXC, it is not typical for an individual to be hired at / near the top of the range. A reasonable estimate of the current range is 105,700.

00 - 158,500.00 USD Annually.

Incentive Compensation Plan (ICP) : You will be eligible to participate in the FY24 (Fiscal year runs 1 of April, 2023 to 31 of March 2024), ICP and your target incentive opportunity will be XX% of your annual base salary pro-rated as appropriate based on your start date, if after the beginning of the fiscal year.

You must be hired by December 31, 2023 to be eligible to participate in the Fiscal 2024 plan. Your earned ICP award, if any, will be based on both Company and individual performance and will be payable in cash in accordance with the terms of the DXC ICP Operating Rules.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements.

A reasonable estimate of the current compensation range for this position is $105,700 - $158,500.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage;

employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.

DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters .

To access the postings in the link below, select your state to view all applicable federal, state and locality postings.

Postings are available in English, and in Spanish, where required. View postings below.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via.

Please note : DXC will respond only to requests for accommodations due to a disability.

Description

Essential Job Functions

• Answers telephones and responds to moderately complex customer questions and / or forwards call to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Basic Qualifications

• High school diploma or G.E.D.
• One or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Business and analytical problem solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

Work Environment

• This opportunity is completely remote within the United States.
• Applicants must be permanent residents of the US with high speed, stable internet access.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.

DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters .

To access the postings in the link below, select your state to view all applicable federal, state and locality postings.

Postings are available in English, and in Spanish, where required. View postings below.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via.

Please note : DXC will respond only to requests for accommodations due to a disability.

Description

The DXC Assure Ingenium Product Manager is responsible for knowing the customer, setting objectives across the product’s components, defining and socializing the roadmap, and, in collaboration with Product Owners, leading the development teams in meeting these objectives.

Key Accountabilities and Responsibilities :

Fulfill the DXC Assure Ingenium Product Manager role in a Scaled Agile (SAFe) product development team, collaborating with product owners and development teams in the solution ART.

To maximize saleability, utilize extensive insurance experience in the Life and Annuity market to identify, define, and prioritize new ideas and development features.

Define product roadmaps in collaboration with customers, product owners, delivery teams, and sales teams. Monitor feature usage and continuously gather feedback to improve the product and its roadmap.

Be a lead participant in the product user group and related design and consultation activities.

Act as a primary point of contact for all stakeholders on matters related to the product.

Socialize and present roadmaps to customers and internal DXC community groups.

Participate in Agile events and support the product owners in articulating and defining feature requirements and resolving queries from the development team.

Work closely with the pre-sales and sales teams to engage with prospects and existing customers, position the product and its feature set, and explain the functionality and business benefits.

Maintain an understanding of the competitive landscape.

Demonstrate leadership and ownership of the product and inspire others to share and contribute to the product vision and goals.

Essential Skills / Qualifications :

Extensive Life and Annuity experience exposure to the following markets : North America and Asia

Excellent written and verbal communication skills to articulate requirements to a multi-disciplinary team spread across the Americas and Asia.

Credible and knowledgeable in front of insurance customers and prospects, able to clearly articulate the product's capability and align it to customer requirements while using these interactions to drive future development.

Experience in the full software development lifecycle in a business leadership role.

Able to demonstrate good knowledge of multiple market-leading Life and Annuity insurance software products, including detailed working knowledge of at least one of these, to a level where best-of-breed features and functions can be identified and articulated to the team.

Familiarity with database structures and how they are typically used within insurance products.

Experience in working to strict deadlines individually and as part of a team.

Ability to work flexible hours as required - connecting and collaborating with colleagues in different time zones.

Able to travel as needed to fulfill these responsibilities.

Desirable Skills / Qualifications :

Working knowledge of one or more DXC software products for insurance carriers.

Experience working in an Agile development environment, ideally SAFe.

Knowledge and experience in analysis techniques, ideally in using a formal analysis methodology to build solutions.

Experience in demonstrating software products.

Work Environment :

Remote with occasional travel.

Travel to clients is required.

Note : This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list (or) to limit the supervisor's ability to modify work assignments, as appropriate.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements.

A reasonable estimate of the current compensation range for this position is $131,400 - $197,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage;

employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.

DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters .

To access the postings in the link below, select your state to view all applicable federal, state and locality postings.

Postings are available in English, and in Spanish, where required. View postings below.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via.

Please note : DXC will respond only to requests for accommodations due to a disability.

Description

Essential Job Functions

• Administers access control processes which may include badging, rights for accessing databases or other technologies by adding or removing user names from access control lists to ensure / maintain the integrity of and safeguard information.
• Oversees maintaining of current set of valid users, issuing and recalling certificates and secure identifications to and from individual users and defining groups.

Ensures passwords are reset as needed to maintain appropriate access control. Coordinates the visitor control process to ensure that only authorized personnel are granted access to security information including badge requirements.

Coordinates and monitors sensitive aspects of security programs to ensure compliance with client, government and / or company security policies and procedures.

Administers the production and submission of appropriate government forms to ensure the proper guidance for the protection and handling of industrial security, NSI and other security information.

Develops and implements security procedures, ensuring compliance with program requirements, policies, procedures and processes including personnel, physical and administrative security systems and procedures.

Participates in security procedures associated with the accreditation of information systems. Conducts audits to ensure adherence.

• Ensures destruction of confidential information in accordance with policies and procedures.
• Develops, coordinates and may conduct security education programs to assist in educating personnel about security systems, individual security responsibilities and the importance of security.
• Investigates or oversees the investigation of losses and security violations and recommends corrective actions. Implements approved course of action as appropriate.

Develops investigative reports and documentation as required.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, information technology, business management, criminal justice or related field preferred
• Three or more years of experience in security policies and procedures, information systems security or computer operations
• Experience working with company software and hardware products
• Experience working with domain structures, user authentication and digital signatures
• Experience working with industrial and / or National Security Information security systems and implementation procedures
• Possess a security clearance as required by contract or government regulations (i.e. at the Secret level and / or certified information security systems professional (CISSP) certification)

Other Qualifications

• Research skills
• Good personal computer and business solutions software skills
• Strong communication skills to interact with team members, customers, management and support personnel
• Strong analytical and problem solving skills for design, creation and testing of security systems
• Ability to work independently and as part of a team

Work Environment

Office environment

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements.

A reasonable estimate of the current compensation range for this position is $59,700 - $89,500.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage;

employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.

DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters .

To access the postings in the link below, select your state to view all applicable federal, state and locality postings.

Postings are available in English, and in Spanish, where required. View postings below.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via.

Please note : DXC will respond only to requests for accommodations due to a disability.