Remote Call Center Supervisor
About the job OVERVIEW : Upcision is a rapidly growing company seeking an experienced and motivated Remote Call Center Supervisor to oversee our cold calling campaigns for our diverse clientele.
The ideal candidate is someone who thrives in a fast-paced environment, is detail-oriented, and has excellent communication and leadership skills.
This is an exciting opportunity for someone looking to make significant contributions and grow within the organization. KEY RESPONSIBILITIES Manage and oversee the daily operations of a remote team of cold calling agents, ensuring adherence to company policies, performance standards, and targets.
Act as a liaison with clients, implementing reporting, onboarding, and offboarding procedures, and ensuring exceptional client satisfaction.
Collaborate with other team members and departments to create and implement new and improved cold calling strategies to improve overall performance.
Develop and maintain strong relationships with clients by understanding their needs, expectations, and requirements. Continuously monitor agent performance, providing constructive feedback and coaching, and conducting regular performance evaluations.
Maintain a deep understanding of the company's products and services in order to effectively communicate with clients and resolve any potential issues or concerns.
Utilize technology to manage and assign lists to agents based on performance and to track campaign progress. Identify, address, and resolve any operational challenges or obstacles in a proactive manner.
Foster a positive work environment that supports learning, growth, and open communication within the team. REQUIREMENTS - Minimum 3 years of experience in a call center supervisor or management role, preferably within a remote work environment.
- Proven track record in managing outbound cold calling campaigns and meeting or exceeding performance goals. - Exceptional verbal and written communication skills, with the ability to liaise with both internal and external stakeholders.
- Strong interpersonal skills and the ability to lead, motivate and coach a diverse team of remote call center agents. - Ability to prioritize and manage multiple projects simultaneously and efficiently.
- Strong problem-solving and decision-making skills. - Proficiency in using various technology platforms, including CRM software and call center management tools.
- Availability to work various shifts as needed to support team members and client requirements. The opportunity to join our growing organization as a Remote Call Center Supervisor offers an excellent chance to develop your career, contribute significantly to the success of our campaigns and clients, and be a part of a collaborative and supportive work environment.
If you are passionate about leading and managing teams, are results-driven, and have a desire to excel in your career, we would love to hear from you.
Apply today to become a part of our success story! Powered by JazzHR