Receptionist
Job Description
General Summary
Performs a variety of duties that include answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff.
May also assume a security guard function by monitoring who is entering and exiting the hospital and observes and reports any suspicious behavior or activity.
Utilizes hospital information system to check patient location, etc. and performs other related duties.
Mission
All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.
Reporting Relationships
Reports to the Supervisor.
Qualifications
High School diploma or equivalent preferred. One year front office / receptionist experience preferred. Previous experience using a business office suite, such as Microsoft Office, preferred.
Excellent customer service skills preferred.
Working Conditions
Works in a clean, well-lighted office environment. Fast paced; may be exposed to frequent interruptions and multiple demands.
May be expected to work beyond normal tour of duty. Potential for minimal exposure to communicable diseases and hazardous materials requiring the observance of Standard (Universal) precautions and safe handling practices.
This position has been classified as low or no exposure risk and does not require the completion of an annual testing, but may require "just in time" testing if the need arises.
Physical Requirements
Requires sitting approximately 70% of the time; frequent standing and walking. Moderate bending, lifting, reaching for and carrying supplies weighing up to 15 lbs.
Requires manual dexterity for operating keyboard and office equipment. Requires visual acuity to view computer monitor, and read documents.
Talking and hearing necessary for communication with patients, family members, staff and visitors.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Attendant
Job Description
General Summary
Under direct supervision of assistant manager, performs a variety of tasks within the department to ensure that meals are prepared and served to the patients of the Medical System consistent with established department standards.
Principle Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
PATIENT SERVICES :
Sets up work stations as needed, ensuring all required items are available before the start of the line. Assists with breaking down work stations and cleans areas at the end of the line.
A. Informs assistant manager of necessary supplies required before the start of the line.
B. Informs assistant manager or cook of the need to replenish food items in a timely manner so that there is no interruption in services.
C. Promptly notifies supervisor and diet office staff if items are not available.
Inspects food before it is delivered to the patient room for quality standards as described in the departmental policy.
A. Assures items on trays are identical to what is on the printed ticket.
B. Notifies trayline staff members of any missing items from trays and assures they are added to trays before loading onto meal trucks.
C. Assures colored placemats are present for all high risk trays and tickets are initialed once checked (Allergies, altered diet textures, and liquid consistencies)
Sets up meal trucks in order prior to the next meal period
A. Lines up all meal trucks in order prior to meal services, assuring trucks are thoroughly cleaned
B. Communicates with assistant managers regarding any meal trucks that are still on patient units
Verifies that temperatures have been recorded on the dish machines, pot and pan machines and all refrigerator equipment.
Documents non-compliance according to departmental procedure.
Assists with training newly hired staff and providing ongoing training to associates.
ALL FUNCTIONS :
- Completes all tasks with minimal assistance, in a timely fashion, and exercises initiative in responding to needs appropriately as they arise.
- Maintains a clean and orderly work environment, ensuring that department standards are met, and that all department activities are conducted in accordance with federal, state, and local health regulations.
A. Cleans work areas such as tables, counters, and food storage areas; washes equipment and utensils.
B. Follows department procedures to ensure the safe handling of all food items including covering, labeling, and dating of food items.
- Attends mandatory department meetings and in-service education programs as scheduled by the Department and / or Medical System.
- Adheres to all established systems and training programs to provide a safe environment. Complies with all OSHA regulations and other local, state and federal regulations.
- Recognizes and adopts activities appropriate to the specific needs of patient / resident population and demonstrates knowledge of specific issues directly
- Maintains compliance with standards of operation, and the Business Conduct Guidelines. Maintains all records and reports necessary to comply with, government and accrediting agency standards, regulations and codes
Qualifications
Education and Experience
- High School Diploma or equivalent (GED) is required.
- 1-3 years of food service experience is required.
Knowledge, Skills and Abilities
- Demonstrated ability to understand and follow oral and written instruction. Basic understanding of and ability to converse effectively using the English language in order to understand and interpret patient menus, department memorandum and customer requests.
- Ability to exercise efficient and rapid eye-hand coordination in the daily performance of work. Ability to read tray tickets swiftly and accurately.
- Effective verbal communication skills are necessary in communicating with assistant managers, trayline staff, and other staff members regarding items needed for patient trays
- Ability to complete tray check skill test with an accuracy score of no less than 95%, with no high risk mistakes (Ie. Allergies, incorrect textures or liquid consistencies, or items inappropriate for diet order)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Receptionist
Job Description
General Summary
Performs a variety of duties that include answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff.
May also assume a security guard function by monitoring who is entering and exiting the hospital and observes and reports any suspicious behavior or activity.
Utilizes hospital information system to check patient location, etc. and performs other related duties.
Mission
All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.
Reporting Relationships
Reports to the Supervisor.
Qualifications
High School diploma or equivalent preferred. One year front office / receptionist experience preferred. Previous experience using a business office suite, such as Microsoft Office, preferred.
Excellent customer service skills preferred.
Working Conditions
Works in a clean, well-lighted office environment. Fast paced; may be exposed to frequent interruptions and multiple demands.
May be expected to work beyond normal tour of duty. Potential for minimal exposure to communicable diseases and hazardous materials requiring the observance of Standard (Universal) precautions and safe handling practices.
This position has been classified as low or no exposure risk and does not require the completion of an annual testing, but may require "just in time" testing if the need arises.
Physical Requirements
Requires sitting approximately 70% of the time; frequent standing and walking. Moderate bending, lifting, reaching for and carrying supplies weighing up to 15 lbs.
Requires manual dexterity for operating keyboard and office equipment. Requires visual acuity to view computer monitor, and read documents.
Talking and hearing necessary for communication with patients, family members, staff and visitors.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Social Worker, Flex
Additional Information
All your information will be kept confidential according to EEO guidelines.
Social Worker, Flex
Array
Additional Information
All your information will be kept confidential according to EEO guidelines.
Entry Level Reimbursement Analyst Hybrid
Job Description
This position is a Hybrid position, and requires in-office time.
General Summary
Under general supervision reports, analyzes, audits, and interprets financial, patient, and charge data to assist management in evaluating and executing hospital business plans to maximize revenue and maintain compliance with Health Services Cost Review Commission (HSCRC) and Center for Medicare and Medicaid Services (CMS) regulations.
Provides support to other members of finance, clinical departments, and hospital staff. Analyzes, reports and assists with the interpretation of hospital specific volume data.
Serves as corporate liaison to assigned services / hospitals and supports other team members. The employee will be assigned to a specialized functional area such as case mix, charge description master (CDM), policy and methodology, and / or rate setting.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Produces and distributes routine internal reports for monthly financial processes and revenue maximization initiatives to include, but not limited to, reimbursement strategies, case mix audits, clinical documentation reviews, CDM audits and quality-based reimbursement programs.
- Produces and submits various reports and data submissions to external agencies. Ensures complete and accurate data capture in compliance with published regulations and deadlines for assigned hospitals.
- Assists with the development and coordination of educational in-services to clinical departments, CBO, IS&T and other administrative staff related to CPT, CMS and HSCRC regulations as well as charging and billing issues.
- Responsible for performing audits with a focus on accuracy, maintaining compliance with regulatory agencies, and assisting facilities with charge capture, billing, coding, clinical documentation and compliance issues.
- Analyzes reports to determine areas of improvement or in need of further investigation; determines appropriate plan of action and works with department to rectify any charge capture problems.
Exhibits a general knowledge of hospital specific charge capture processes to be able to effectively resolve issues.
- Provides analytical and technical support regarding hospital volume changes and helps to resolve the issues identified.
- Monitors and analyzes variances in financial, patient-level coded, and charge data to determine areas of improvement or in need of further investigation.
Determines appropriate plan of action and works with departments and others to coordinate resolution of issues and identification of opportunities for improvement.
- Fulfills ad-hoc data and reporting requests as needed.
- Assists team members and management in developing, enhancing, and maintaining standard processes, reports, databases, and reference data to support accurate, consistent, efficient, and quality service to internal and external customers.
- Participates in testing and data validation during new system implementations and upgrades to existing systems.
- Attends and participates in in-service training and various educational programs for continuous professional development.
Qualifications
Education and Experience
- Bachelor’s degree is required . Specialization in Healthcare, Finance, Accounting or equivalent related subject is preferred.
- Prior financial and / or data work experience is preferred.
- Healthcare-related finance background is preferred.
Knowledge, Skills and Abilities
- Ability to process, assess, and summarize large amounts of financial and clinical data into useful information.
- Knowledge and experience with spreadsheets, word processing, and other finance related software programs. Knowledge of databases (MS-Access), SAS, and / or Tableau preferred but not required.
- Understanding of data flow and information systems of business operations.
- Concern for quality and ability to identify errors and implement corrections.
- Effective verbal and written communication skills are necessary in dealing with a variety of healthcare and finance professionals including senior management staff.
- Ability to work effectively in a matrix work environment and to manage multiple deadline-driven tasks and projects.
- Minimal knowledge or demonstrated ability to learn and understand HSCRC / CMS regulations, CPT (Current Procedural Terminology), and ICD-10 coding.
- Ability to operate a personal computer is required. Proficiency with the following applications is required : MS Excel, MS Word, and PowerPoint.
MS Access, SAS, & Tableau is preferred.
- Ability to handle confidential issues with integrity and discretion.
- Ability to prioritize and manage work in a stressful environment.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Security officer
Job Description
- To provide a secure environment for the patient care function of the hospital to operate in. To provide for the protection of patients, visitors, staff, property, building, and grounds.
- All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.
Es expected to perform required job without direct supervision.
Qualifications
- High School diploma or equivalent required. Must not have a previous conviction record.
- Experience in security, police, fire department, corrections, and other public contact work is desirable.
- Must have a valid Maryland driver’s license. Current CPR certification required or obtained prior to providing direct patient care.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Security officer
Job Description
- To provide a secure environment for the patient care function of the hospital to operate in. To provide for the protection of patients, visitors, staff, property, building, and grounds.
- All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.
- Works under limited supervision of the Security Supervisor, with administration direction from the Director of Security.
Es expected to perform required job without direct supervision.
Qualifications
- High School diploma or equivalent required. Must not have a previous conviction record.
- Must have a valid Maryland driver’s license. Current CPR certification required or obtained prior to providing direct patient care.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Security officer
Job Description
- To provide a secure environment for the patient care function of the hospital to operate in. To provide for the protection of patients, visitors, staff, property, building, and grounds.
- All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.
- Works under limited supervision of the Security Supervisor, with administration direction from the Director of Security.
Es expected to perform required job without direct supervision.
Qualifications
- High School diploma or equivalent required. Must not have a previous conviction record.
- Experience in security, police, fire department, corrections, and other public contact work is desirable.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Social worker
Job Description
Social Worker I
Full-Time
Baltimore, MD
Come elevate your skills and experience by working with a world class 800-bed, Magnet designated Academic Medical Center .
We are looking for talented professionals to join our team at the University of Maryland Medical Center.
As a Team Member at UMMC, you’ll experience :
- A supportive and collaborative work environment
- A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage, Tax-Free Savings Plans and more!
- A highly competitive wage scale : Annual merit increases and a base wage scale that is measured against to market standards.
- Generous tuition reimbursement of up to $5,000 per year for your graduate degree.
Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work!
General Summary
Under direct supervision of an LCSW, provides therapeutic intervention and social work services to patients and their families to enhance comprehensive, integrated and uninterrupted care in the hospital and to have continuity of care in the community.
Demonstrates positive interpersonal relations with patients, families, visitors, medical teams, and co-workers in accordance with UMMC and departmental policies and procedures.
Mobilizes resources to reduce risk, and serves as ambassador between hospital and community.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Assess the patient’s psychosocial situation in relation to the medical and psychiatric needs by providing brief admission assessments of each patient, family, or significant other to extend support and determine willingness.
Ability to understand and comply with the D / C treatment plan, and understand availability of the caregiver to care for the hospitalized patient upon discharge.
- Interviews patients, family members, and / or significant others identified through case finding or referral to assess needs for social work services.
- Reviews patient chart and nursing care plans for pertinent medical care or nursing care information.
- Provides preventive, protective, or supportive services, including mandatory reporting for patients who are in or who are threatened by situations detrimental to their well-being.
- Works with the Care Coordinator and the treatment team to develop a safe and timely discharge plan A and B that complies with regulations and laws regarding patient and family wishes.
Responsible for mental health placements, homelessness plans, pharmaceutical plans, guardianship procurement, residential care, other psycho-social related placements and hospice / palliative.
Identifies the need for and conducts family meetings that result in comfort, decisions, and other important outcomes.
Qualifications
Education and Experience
- Master’s degree in Social Work required . Maryland state Licensed Master Social Work License (LMSW) and credentials is commensurate with clinical assignment.
- Two years social work experience in acute hospital setting is preferred. This may include internships and paid work experience.
MC MEAL ATTENDANT
Job Description
- Delivers food and supplies from kitchen to cafeteria and other areas as required according to department procedures and as needed.
- Collects patient trays and carts, returning them to the kitchen at the end of every meal.
- Assists in the scraping and sorting of dishes.
- Sets up work stations, ensuring all required items are available before the start of the line. Breaks down work station and cleans area at the end of the line.
- Informs assistant manager of necessary supplies required before the start of the line.
- Informs assistant manager or cook of the need to replenish food items in a timely manner so that there is no interruption in services.
- Promptly notifies supervisor if items are not available.
- Portions and assembles hot and cold food for patient trays according to departmental recipes, production orders, and dietary prescriptions, using proper garnishes.
- Maintains proper portion control within departmental guidelines and under the assistant manager's direction.
- Works tray line stations, reads patient tray tickets and places items on tray according to what is printed on the ticket.
Qualifications
- Six months general work experience preferably in a food service setting is required.
- Demonstrated ability to understand and follow oral and written instruction. Basic understanding of and ability to converse effectively using the English language in order to understand and interpret patient menus, department memorandum and customer requests.
- Ability to exercise efficient and rapid eye-hand coordination in the daily performance of work. Ability to read tray tickets swiftly and accurately.
- Effective verbal communication skills are necessary in greeting customers / patients and responding accurately to their questions or concerns.
Additional Information
All your information will be kept confidential according to EEO guidelines.