Twelfth Street Associates, LLC Jobs (1)

Located in the nation’s first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city’s expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination.

Welcome to Where History Meets Modern Day.

Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.

Cashier Specific (90%) :

• Records all aspects of guest order accurately and enters into computer
• Prepares and presents accurate and complete guest check
• Collects monies due or applies charges to credit card or guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Handles all transactions accurately and in accordance with established procedures
• Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies
• Stocks and maintains supplies in all service areas
• Inspects and prepares all service ware prior to use
• Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guest so as to enhance the dining experience
• Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
• Carries trays of food to tables
• Assists, as required, in preparation of served items
• Maintains cleanliness and sanitary condition of all service and public areas
• Performs all side work duties as assigned
• Assists in the presentation and sale of retail items
• Ensures that perishable stock is rotated
• Assumes accountability for retail products
• Provides excellent customer service at all times

General (10%) :

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotels standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with Loews Hotels standards, policies and rules
• Recycles whenever possible
• Remains current with Loews Hotels information and changes
• Complies with Loews Hotels uniform and grooming guidelines

Qualifications

• Excellent customer service skills
• Basic computer skills
• Ability to work flexible schedule to include weekends and holidays
• High School Diploma or equivalent
• Cash handling and customer service experience