TransPerfect Jobs (2)

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Who We Are :

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need.

TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing :

Responsibilities :

Professionally screen and transfer a high volume of incoming calls

Greet and interact with clients, vendors, and visitors and coordinate their visit with the appropriate staff member

Responsible for the appearance of the reception, and conference room area, including cleanliness

Open, sort, and distribute checks for accounting

Open, sort, and distribute incoming correspondence

Sign for & track FedEx / UPS / messenger packages

Prepare refreshments for client meetings (water, coffee, etc)

Order office and pantry supplies

Coordinate travel itineraries and arrangements

May assist in coordinating and maintaining of office space, telephone lists, security badges, and office keys

Assist with coordinating office events

Perform general office work for Operations, HR, Recruitment, and Managers as needed

Act as a point of contact for equipment / services / operations issues in the office

Who We Are Looking For :

As a Receptionist you are a :

Creative thinker You are curious and unafraid to ask questions

Hard worker You are industrious and diligent in everything you do

Innovator You are willing to initiate changes and introduce new ideas

Your experience includes :

Strong customer-service orientation

A friendly disposition

Excellent written and verbal English communication skills

Ability to independently troubleshoot and drive issues to resolution

Must possess excellent customer service skills and a willingness to be helpful

Experience in guest services, or in a client-facing role

Ability to maintain professionalism in all situations

Experience working in a receptionist role, or similar experience

Experience booking travel and working with TMC

Hourly Rate : $17-20 / hour

Where Your Career Is Going :

At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest, and experience.

We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect :

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged.

In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.

You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Position Summary : Team Supervisors are responsible for overseeing the day-to-day activities of their team and ensuring they are performing all job tasks in accordance with TPC’s standards of practice.

Team Supervisors are responsible for the maintaining a high level of productivity, ensuring high quality standards, and maintaining schedule adherence through team meetings and individual coaching sessions.

Supervisors are also responsible for providing training on systems and processes during initial hire and follow-on training in the areas of, but not limited to, system operation, communication, and customer service.

Position responsibilities :

• Provides the highest level of customer service by effectively supervising a cadre of well-trained customer service agents.
• Assures compliance to internal and external specifications and standards relating to TPC’s standards of practice.
• Develops, recommends, and implements measures to improve productivity, performance, quality, and career path for customer service agents.
• Responsible for communicating policy updates and company information through team meetings, huddles and one-on-one development sessions.
• Ensure that all customer service agents are meeting their key performance indicators.
• Assists in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration.
• Documents all coaching / development sessions in a timely manner including corrective actions and performance improvement plans.
• Interaction with cross-functional support groups in order to manage the day-to-day operations.
• Responsible for all daily administrative duties (e.g., time card administration, payroll, etc.) as required.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Ability to identify errors, inconsistencies in information.
• Act professionally with regards to appearance, conduct, coworker interactions and promptness.
• Keep all assignment-related information strictly confidential.
• Participate in periodic self-evaluations, as well as quarterly Center evaluation programs; conduct periodic evaluations of assigned customer service agents.
• Maintain familiarity with center systems and equipment updates to operate systems efficiently.
• Understand basic HR laws / regulations and keep up-to-date with company policies.
• Perform other duties as assigned.

Required / preferred knowledge, skills, and abilities :

• Required High School Diploma or General Equivalency Diploma
• Required Excellent communication skills
• Required Excellent supervisory abilities
• Required Strong interpersonal and communication skills
• Desired Bachelor’s degree
• Desired Basic understanding of Word, Excel, and / or MS office suite.

Physical demands and work environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions :

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls;

reach with hands and arms; talk and hear. Employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Finally, the employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.