Trak Group Jobs (4)

Customer Service Representative

Looking for a fantastic company to use your customer service / dispatch skills for? Apply now!

What you need to succeed :

• Willingness to live on the phone
• 3-5 years of CSR or Dispatch experience
• Ability to stay focused in a fast paced and busy environment
• Excellent organizational skills and attention to detail
• Great analytical, decision-making, and problem-solving skills
• Strong communication skills, both verbal and written
• Track record of solution-oriented process improvement
• Tech-savviness; computer proficiency (Google Suite, Excel, PM software)
• Recognized ability to motivate and create a positive team environment
• Team focused mindset
• Working in a company that is growing and constantly changing

Responsibilities include :

• Work to provide great customer service through proactive communication, and efficient issue resolution
• Serve as liaison between field technicians and customers
• Manage the workload of field technicians
• Interact with customers to keep them informed of the status of their assigned field technicians
• Relay necessary job information to the field technician.
• Develop operational strategy and processes to improve client experience and internal efficiencies.
• 50-75 Calls a day
• Replying to inbound leads from website

Why you should work here :

• Health Care & Retirement Benefits
• Paid Vacation Time (2 weeks on first day)
• Company Phone
• Competitive pay!

Warehouse Supervisor

Join our growing team and oversee the thriving B2C side of our business, while enjoying a great culture that values employee feedback and development.

Why you should work here :

• Join a growing business with a great culture that values employee feedback and development.
• Oversee the B2C side of the company that has experienced consistent year-over-year growth for the past 5 years.

Responsibilities include :

• Lead and supervise a team of warehouse personnel, ensuring productivity, efficiency, and quality standards are met.
• Manage warehouse operations, including receiving, storage, distribution, and inventory control.
• Identify and implement process improvements to increase productivity and reduce costs.
• Promote a culture of safety and ensure compliance with health and safety regulations.
• Maintain accurate records, generate reports, and provide insights for informed decision-making.

What you need to succeed :

• 3-5 years of experience in a similar or related role, with proven supervisory experience.
• Self-starter who can effectively manage a team and drive results.
• Preferred : Bachelor's degree and experience in customer service
• Strong organizational and problem-solving skills, with a focus on continuous improvement.
• Excellent communication and leadership abilities.

Maintenance Supervisor

With competitive compensation, excellent benefits, and a top-performing plant, this role provides the ideal environment for growth and professional development!

Why you should work here :

• Competitive salary with an exceptional bonus program, allowing you to potentially earn up to 60% of your base salary annually.
• Overtime pay for any hours worked beyond 40 hours per week.
• Comprehensive health benefits, including medical, dental, vision, and health savings account, available from day one of employment.
• Strong company contributions for retirement, with immediate vesting.
• Generous paid time off (PTO) policy, increasing with years of service.
• Employee purchase discount program with major automotive dealers.
• 11 annual holidays.
• All necessary personal protective equipment (PPE) provided at no cost.
• Access to an active Employee Assistance Program (EAP).

Responsibilities include :

• Supervise and direct hourly employees.
• Allocate manpower and equipment as needed for repair and upgrade of mill equipment.
• Oversee both planned preventative maintenance activities and emergency equipment repairs.
• Implement the safety program's goals to ensure a safe work environment.
• Identify and analyze problems effectively, gathering the necessary information.
• Perform other duties as assigned.

What you need to succeed :

• High School Diploma / GED.
• 2-5 years of experience in supervising maintenance employees in a heavy manufacturing environment.
• Strong knowledge of electrical, mechanical, hydraulic, and pneumatic systems.
• Analytical skills with the ability to troubleshoot and solve problems.
• Proficiency in Microsoft Office.
• Excellent communication skills.
• Willingness to work in a 24 / 7 environment, including rotating shifts and adaptability to changing operational conditions.

Project Manager

Looking for someone with a strong background in project management, exceptional attention to detail, and the ability to work effectively in a fast-paced environment!

Why you should work here :

• Join a premier office furniture dealer serving the Greater Cincinnati and Dayton areas.
• Be part of a company committed to creating healthy and productive workspaces, promoting eco-friendly and ergonomic furniture solutions.
• Work with a wide range of office furniture manufacturers and provide comprehensive office furniture-related services.
• Enjoy a fast-paced work environment with a focus on project management and client satisfaction.

Responsibilities include :

• Manage large and small projects, including preparing quotes, purchasing products, checking acknowledgments, and communicating with vendors and installation management.
• Coordinate with sales representatives, customers, manufacturers, installers, designers, and pricing teams to ensure successful project execution.
• Prioritize effectively and handle multiple projects and individuals simultaneously.
• Maintain attention to detail and ensure accuracy in all project-related tasks.
• Work under pressure and meet deadlines consistently.

Continuously learn and adapt to the requirements of the role.

What you need to succeed :

• 1-2 years of strong project management experience.
• Excellent attention to detail, as the role involves working with sales reps, customers, manufacturers, installers, designers, and pricing teams.
• Ability to thrive under pressure and manage multiple deadlines.
• Fast learner, as there is a lot to learn in this role.
• A bachelor's degree is preferred.
• Willingness to work more than 40 hours if needed.
• This is a desk-based role, not a traveling position, focused on working with the largest client.