Receptionist
Job overview
The Facilities Department at The Royal Marsden is looking for a full-time Front of House Receptionist to greet customers at our Chelsea site.
The successful candidate would have excellent communication skills, a professional and relaxed demeanour with a strong ability to multi-task, working varied shift patterns.
You will be required to demonstrate tact and diplomacy when dealing with patient and staff related issues.
You would need to be flexible as there may be occasions when you are required to work additional hours outside of your core hours to ensure the service is covered.
Main duties of the job
- To act as a point of contact for enquiries from patients, staff and visitors and deal sensitively with any matters that may arise and ensure that urgent matters are drawn to the attention of relevant staff quickly and accurately.
- To provide cover of both Reception and Wallace Wing Desks as and when required.
- The Post holder will be required to work across Trust sites to best provide support to the Facilities Directorate and the wider organization, but it is largely anticipated that the primary base will be at Chelsea.
The post holder would be expected to cover at both Reception and Wallace Wing Desks as and when required.
Whilst workload will largely be determined by direct line management, (Reception Supervisor), the Receptionist will at times take instruction from members of the Facilities Directorate for tasks consummate with this job description.
Detailed job description and main responsibilities
- Dealing with enquiries from patients, visitors, and staff in an efficient and polite manner.
- Ordering taxis for Patients, Staff and Departments.
- To ensure that the Main Reception and Public areas surrounding the Department are kept clean and tidy at all times.
- Check and Manage Approved Visitor / Carer lists following the current Trust procedure.
- To take responsibility for all incoming general enquiries and tasks received into the Facilities Directorate and ensure those enquiries are dealt with in the most appropriate way.
Person specification
Education / Qualifications
Essential criteria
Good general education
Desirable criteria
Educated to diploma level, City & Guilds in Customer Service / Customer & Reception Services.
Experience
Essential criteria
- Reception or Customer Service experience which demonstrates the understanding of the key functions for providing a support service.
- Good administrative / organisational skills
Skills Abilities / knowledge
Essential criteria
- Ability to communicate verbally in a clear and effective way to patients, visitors and staff.
- Ability to take clear and concise messages.
- Ability to respond to emergencies by following the appropriate Trust procedures.
- Proficient in the use of IT systems including Microsoft Word, Outlook and Excel.
- Evidence of working well in a team.
- Evidence of working well in a team.
- Confidence in making decisions when dealing with competing priorities.
- Evidence of organisational skills and attention to detail.
- Ability to concentrate even with frequent interruptions
- Ability to handle confidential and sensitive information appropriately.
- Able to demonstrate tact and diplomacy in a patient focus environment
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups.
We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential.
We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.
We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus.
Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Medical secretary
Job overview
The role of the Medical Secretary is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support.
The role of the Medical Secretary has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass.
However, a number of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team.
Main duties of the job
Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon good quality organisational and administrative support.
The medical secretary is often the first point of contact for users of the Trust’s services, and is central to the co-ordination and effective functioning of the Clinical Unit team.
The post holder will be responsible for the provision of an efficient secretarial service to a Consultant team within the Clinical Unit.
He / she will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.
This is a general job description, and the duties are generic. Not all posts will necessarily incorporate the full range of responsibilities listed, and the emphasis
Detailed job description and main responsibilities
To type and distribute clinical and general correspondence in line with Trust standards.
To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
To open and action his / her own electronic and paper mail on a daily basis, and also that of the consultant team where required.
To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
To keep a record of the movement of medical records passing through the secretarial office, and to maintain the notes (e.
g. filing of correspondence and results) to enable continuity of care.
Where required, to deal with private patients and overseas visitors in accordance with the working methods of the relevant consultant(s) and in line with Trust systems and policies.
To assist with arrangements for patient admissions, liaising as necessary with the medical team, diagnostic departments, admissions office, transport desk etc.
To liaise as necessary with the Senior Sister and clerical supervisors within Out Patients to ensure effective clinic management (for example, cancelling, reducing and overbooking of clinic lists).
Audio typing skills (50 wpm min.).
Understanding of medical terminology (preferably oncology)
Evidence of ability and initiative to prioritise a busy workload
Person specification
Education / Qualifications
Essential criteria
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Desirable criteria
European Computer Driving License (ECDL) or Equivalent
Experience
Desirable criteria
Previous medical secretarial or administrative experience.
Skills / Ability / Knowledge
Essential criteria
- Audio typing skills (50 wpm min.).
- Understanding of medical terminology (preferably oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people.
- Willingness and demonstrable ability to work as part of a team.
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision.
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands.
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Other Requirements
Essential criteria
Self-motivated to produce good quality work
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups.
We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential.
We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.
We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus.
Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges