Business Systems Analyst (JIRA/Confluence)
Get to know the role
Job Title : Business Systems Analyst, Jira-Confluence
Job Summary : As a Business Systems Analyst in our Back Office Program, you will be responsible for a mix of project management, application administration, process optimization, business analysis, and production support.
This role will partner with business units in process evaluation and optimization, solution implementation and providing support for Productivity and Service Management applications utilized by internal and external stakeholders such as Atlassian products (Jira, Confluence) and Zendesk.
The ideal candidate has significant experience administering JIRA Service Management and Jira Project, Confluence and Zendesk, including integrations to other tools such as Miro, Qualtrics, Smartsheet and other third party applications.
This role will maintain a comprehensive understanding of current and future needs of the Technology Organization and Customer Service by working directly with stakeholders and in partnership with the appropriate Program Managers and IT Leadership.
The BSA will serve as a subject matter expert for cross-functional projects and upstream / downstream systems, with the first major project to aid in the migration to JIRA Cloud and transition tools from DevOps to the Business Applications team.
This role reports up through the Sr. Manager, Business Applications.
FLSA Classification (US Only) : Exempt
People Manager : No
What you’ll do
Ensure systems that support your end users are reliable, adopted, remain relevant and seamlessly support evolving business processes.
This includes sourcing, configuring, implementing, maintaining, upgrading, integrating, providing training for and monitoring applications.
- Creating and managing project workflows, screen schemes, permission schemes, notification schemes, dashboards and other aspects of tool configuration & usage.
- Testing, installing and configuring 3rd party add-ons for our tools to provide enhanced functionality.
- Providing training to new users of JIRA, Confluence, and other tools to leverage best practices and avoid common pitfalls
- Own the relationship with our vendors, including procurement, licensing, and support.
- Drive our approach to supporting our users and continuously improving our service offerings.
- Conduct a variety of workshops such as : joint application development, design thinking, requirements gathering, mind mapping, value stream mapping, etc.
- Perform discovery gap analyses, process design, requirements gathering, source to target mapping and data analyses, data cleansing and data migration activities.
- Author diverse documentation, including business process flow diagrams, system context diagrams, value stream maps, user stories, end-to-end test scenarios, knowledge base articles and training materials.
- Collaborate effectively and efficiently with developers, stakeholders and leaders during various stages of development including designing, configuration / coding, testing, deploying, maintaining.
- Serve as a subject matter expert for cross-functional projects and upstream / downstream systems.
- Identify opportunities for process improvement to increase output, raise quality and reduce cost.
- Work independently to drive time, scope and budget, testing, implementation, risk and change management.
What you’ll bring
- 3+ years experience administering JIRA and Confluence cloud solutions
- 2+ years experience administering Zendesk or equivalent customer service platform
- Ability to work independently with minimal guidance in a dynamic, ever-changing environment.
- Possess an industrious mentality, accountability and strong verbal / written communication, documentation, and collaboration skills.
- Excited to collaborate with a team in a fast-paced environment to develop and enhance amazing platforms and services.
- Experience with stakeholders in different time zones and global contract manufacturers as well as resellers / retailers.
- Experience with Agile / iterative development methodologies and tools (Jira, Jira Service Desk) preferred
How you’ll be successful
Growth mindset : You thrive in a dynamic and fluid environment because you are a self-starter who is eager to learn, grow and build something great together;
building and enhancing programs appeals to you. You have a desire to stay current on technology trends and Information Technology concepts.
Logical and analytical : You’re able to distill and synthesize complex ideas into concise, meaningful information to clients.
You’re adept at prioritization and project management with attentiveness to detail and consistent follow through.
Bias for Action : You have an eagerness to take initiative and persist in accomplishing objectives despite obstacles and setbacks.
You work to resolve requests and incidents with a high sense of urgency and ownership.
- Passion and Pride in your work : You love what you do and how you can add value to your clients; You ensure consistency and quality of your work and take a methodical approach to troubleshooting and resolution.
- Communication : You have impeccable written and verbal communication with ability to author and translate technical information in a non-technical format.
- Great people skills : You know the how is as important as the what and you aim to build effective relationships across the organizations, as well as externally with 3rd You are mindful of diverse perspectives and engage clients in a professional manner.
What to expect
- An employee first culture
- Company events that celebrate the spirit of Pokémon
- Competitive cash-based compensation programs
- Base salary range : For this role, new hires generally start between $102,000.00 $120,650.00. Full range : $102,000.00 - $152,000.
00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely.
- 100% employer-paid healthcare premiums for you
- Generous paid family leave
- Employer-paid life insurance
- Employer-paid long and short-term income protection insurance
- US Employees : 401k Employer Matching
- UK / IRE Employees : Pension Employer Contributions
- Fitness reimbursement
- Commuter benefit
- LinkedIn learning
- Comprehensive relocation package
- Hybrid work environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa.
For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
LI-PS #LI-Hybrid
Financial Analyst
Get to know The Pokémon Company International
The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.
Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
Learn more online at Pokemon.com and on Facebook (facebook.com / pokemon), YouTube (youtube.com / pokemon), Twitter (twitter.
com / pokemon), and Instagram (instagram.com / pokemon).
Get to know the role
- Job Title : Financial Analyst
- Job Summary : Responsible for assisting in preparation, coordination, and documentation of financial analysis projects.
This role will analyze past financial performance to predict future performance and to advise the company on its financial strategy.
- FLSA Classification (US Only) : Exempt
- People Manager : No
What you’ll do
- Act as an advisor for internal users on financial planning systems & processes.
- Prepare and distribute financial reports & dashboards.
- Support budget & forecast processes across business units.
- Ad-hoc financial planning support and coverage for senior financial analysts.
- Assist with month-end closing and reporting process.
- Deliver ad hoc analysis and reconciliations for accounting & business partners.
- Document user instructions, financial processes, and feedbacks.
- Organize and maintain finance department files & data.
- Provide suggestions and implement financial process improvements.
- Provides analytical support for forward-looking financial and business-related projects.
- Assists in the preparation of forecasts and analysis of trends in sales, finance, general business conditions, and other related areas.
- Assists in financial forecasting and reconciliation of internal accounts.
What you’ll bring
- Three (3) to four (4) years of relevant professional experience or a demonstrated equivalent level of expertise.
- Bachelor’s degree in finance, accounting or related analytical field required.
- Excellent verbal and written communication skills.
- Thorough understanding of Generally Accepted Accounting Principles (GAAP).
- Thorough understanding of Generally Accepted Auditing Standards.
- Thorough understanding of methods of systems analysis and the principles, design, and procedural methods used in big data analysis.
- Thorough understanding of project management principles.
- Excellent organizational skills and attention to detail.
How you’ll be successful
- Passion for Pokémon : Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
- Challenging the Expected : Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
- Integrity and Respect : Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
- Dedicated to Quality : Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
- Building Relationships : Develops and strengthens relationships, adopting a team first mentality and working collaboratively to solve problems and meet shared goals.
- Delighting Customers : Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.
What to expect
- An employee first culture
- Company events that celebrate the spirit of Pokémon
- Competitive cash-based compensation programs
- Base salary range : For this role, new hires generally start between $73,000.00 - $86,450.00. The full range is $73,000.
00 - $109.000.00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely.
- 100% employer-paid healthcare premiums for you
- Generous paid family leave
- Employer-paid life insurance
- Employer-paid long and short-term income protection insurance
- US Employees : 401k Employer Matching
- UK / IRE Employees : Pension Employer Contributions
- Fitness reimbursement
- Commuter benefit
- LinkedIn learning
- Comprehensive relocation package
- Hybrid work environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa.
For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
LI-Hybrid #LI-JL1
Manager, Global Esports
Get to know The Pokémon Company International
The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.
Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
Learn more online at Pokemon.com and on Facebook (facebook.com / pokemon), YouTube (youtube.com / pokemon), Twitter (twitter.
com / pokemon), and Instagram (instagram.com / pokemon).
Get to know the role
- Job Title : Manager, Global Esports
- Job Summary : The Manager of Global Esports is responsible for guiding a team and leading the competitive live operations and path to Worlds planning for multiple product categories including the development of quarterly and annual schedules, point systems, player rewards, and other in and out of game incentives.
This role is responsible for evaluating the competitive landscape, development long term plans with game developers, and leading the creation of systems that qualify players from North America, Europe, Latin America, MESA, and Oceania to the annual World Championships with a focus on increasing annual engagement and long-term value.
- FLSA Classification (US Only) : Exempt
- People Manager : Yes
What you’ll do
- Coach and mentor esports managers for multiple products including the Pokémon TCG, VG, Pokémon UNITE, and Pokémon GO.
- Develop and manage the path to worlds for multiple products across North America, Europe, Latin America, MESA, and Oceania.
- Plan, budget, and allocate support in line with underlying business and company priorities for each product.
- Manage competitive program and live ops calendars including prizing, digital rewards, incentives, and online event schedule and planning.
- Lead and partner with internal and external teams including game developers to build the path to Worlds for multiple products.
- Work closely with premier event, organized play, and broadcast team to ensure the path to worlds is supported as designed.
- Develop standards of documentation, tracking, and system design to ensure a scientific approach in annual qualification to Worlds.
- Review and align customer service responses to program issues and updates.
- Responsible for continually evaluating and improving the overall execution of the path to worlds.
- Prepare ROI and pitches for game client esport integrations and track performance.
- Develop and track KPIs for each competitive product and provide updates in relation to company goals and objectives.
- Advise game product development team on any relevant product concerns relating to competitive players based on player research and trends.
- Provide leadership for industry objectives, strategy, and content to ensure that esports programs are appropriately designed and supported.
- Develop the esport market data needed to support the customer journey to grow competitive engagement.
- Direct vendors to design and execute esports with global vision.
- Negotiate contracts and manage relationships with outside vendors across 5 continents.
What you’ll bring
- Six+ (6+) years of relevant professional experience, plus one (1) year of management experience.
- Bachelors degree required.
- Five+ (5+) years of experience in esports, organized play, or sports management.
- Deep knowledge and passion for competitive systems and player engagement mechanisms.
- Proven success in managing a team of diverse skill sets and backgrounds including with multi-office reports.
- Excellent analytical skills.
- Expert in competitive formats including single elimination, double elimination, swiss, and round robin.
- Expert in competitive systems including season long qualification planning and point design.
- Proven knowledge in defining and executing a short and long term strategy to grow player engagement.
- Outstanding communication skills. The ability to work across teams and communicate esport and event goals / results at a team, executive, and company level.
- Ability to understand and provide constructive review of network diagrams and other technical requirements for tournament play hardware supporting mobile phones and the Nintendo Switch.
- Ability to adapt to changing deadlines, emerging needs, policy changes, and the variety of nuances that can happen in product development.
- Ability to operate at a strategic level to define new competitive opportunities and continually access esport programs for effectiveness and engagement
- Clear thinker and communicator with excellent written and oral communication.
- Proven problem solver, able to discern the crux of an issue, and use good judgment in recommending practical solutions.
- Organized and process-oriented with proven ability to manage multiple projects at once.
- Experience of working with external partners, particularly international ones.
- While passion for the Pokémon brand is a plus it is not required, however knowledge of and a willingness to learn more about the brand is a must.
Ability to become a SME of multiple products at a competitive level is a must.
Proficiency in Microsoft Office Suite.
How you’ll be successful
- Passion for Pokémon : Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
- Challenging the Expected : Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
- Integrity and Respect : Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
- Dedicated to Quality : Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
- Building Relationships : Develops and strengthens relationships, adopting a team first mentality and working collaboratively to solve problems and meet shared goals.
- Delighting Customers : Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.
What to expect
- An employee first culture
- Company events that celebrate the spirit of Pokémon
- Competitive cash-based compensation programs
- Base salary range : For this role, new hires generally start between $120,800 - $143,450. The full range is $120,800 - $181,000.
This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely.
- 100% employer-paid healthcare premiums for you
- Generous paid family leave
- Employer-paid life insurance
- Employer-paid long and short-term income protection insurance
- US Employees : 401k Employer Matching
- UK / IRE Employees : Pension Employer Contributions
- Fitness reimbursement
- Commuter benefit
- LinkedIn learning
- Comprehensive relocation package
- Hybrid work environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa.
For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
LI-Hybrid #LI-CK1
Merchandise Marketing Manager
Get to know The Pokémon Company International
The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.
Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
Learn more online at Pokemon.com and on Facebook (facebook.com / pokemon), YouTube (youtube.com / pokemon), Twitter (twitter.
com / pokemon), and Instagram (instagram.com / pokemon).
Get to know the role
- Job Title : Merchandise Marketing Manager
- Job Summary : Reporting to the Sr. Director, Merchandise and Retail Marketing, this role will focus on leading marketing and channel support for our Licensed Merchandise, Promotions, and Publishing in US, Canada, LATAM, and Australia.
This position will also lead brand cross-category retail programs for anniversaries, movies, and major brand events.
- FLSA Classification (US Only) : Exempt
- People Manager : No
What you’ll do
- Establish Merchandise Marketing objectives and strategies for Licensing and Publishing that align with company, business unit, and department goals.
- Develop annual marketing programs to promote key licensed products, collaborations, and promotions and increase prominence of Pokémon brand by strategically integrating key licensees like Jazwares, Mattel, and Funko.
- Lead planning with licensees’ retail teams and the Manager, Retail Marketing to develop, pitch, and execute cross-category to merchandising programs.
- Plan and execute high profile retail events for major brand initiatives, like anniversaries and movies, that increase our fanbase, cross product engagement, and fan interaction.
- Create merchandise and retail partner communication strategy and custom marketing materials including sales presentations, brand updates, and annual retailer tradeshows.
- Provide consumer insights and direction to TPCi Digital Marketing and Communication teams to develop effective consumer outreach across PR, Email, Online, and Social Media channels.
- Guide the Associate Product Marketing Manager in the execution of channel marketing programs including planning calendars, creations of designs and special art, usage guardrails, and design feedback / approvals.
- Analyze results of activations, provide updates across all functions, analyze results against planned KPI’s and total outcomes, report to partner teams and executives.
- Drive annual budgeting, review / approval, and compliance for all Licensing and Publishing marketing programs, providing updates and spending summaries.
What you’ll bring
- Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise.
- Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
- Passion to create unique programs that combine Pokémon and partner goals
- Experience working with external partners and able to communicate clearly and troubleshoot challenges diplomatically
- Passion to create unique programs that combine Pokémon and partner goals
- Demonstrable ability to project manage, work cross functionally, and oversee multiple projects with various stakeholders
- While passion for the Pokémon brand is a plus it is not required, however knowledge of and a willingness to learn more about the brand is a must.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office.
How you’ll be successful
- Passion for Pokémon : Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
- Challenging the Expected : Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
- Integrity and Respect : Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
- Dedicated to Quality : Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
- Building Relationships : Develops and strengthens relationships, adopting a team first mentality and working collaboratively to solve problems and meet shared goals.
- Delighting Customers : Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.
What to expect
- An employee first culture
- Company events that celebrate the spirit of Pokémon
- Competitive cash-based compensation programs
- Base salary range : For this role, new hires generally start between $102,000 - $120,650. The full range is $102,000 - $152,000.
This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely.
- 100% employer-paid healthcare premiums for you
- Generous paid family leave
- Employer-paid life insurance
- Employer-paid long and short-term income protection insurance
- US Employees : 401k Employer Matching
- UK / IRE Employees : Pension Employer Contributions
- Fitness reimbursement
- Commuter benefit
- LinkedIn learning
- Comprehensive relocation package
- Hybrid work environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa.
For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
LI-CK1 #LI-Hybrid