Coordinator Life Flight Ground Transport - Promedica
Location : METROHEALTH MEDICAL CENTER
Biweekly Hours : Shift : 12
Shift : 12
The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being : affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services.
The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.
Summary :
As key member of MetroHealth’s premier and recognized Metro Life Flight (MLF) / MetroHealth emergency care team, provides logistics and facilitation for routine, non-emergent ground ambulance transportation calls for both MetroHealth and partner organizations.
Manages the safe and timely movement of patients between hospitals and other medical facilities. Serves as an ambassador of both The MetroHealth System brand and values and those of its partners.
As the primary point of contact to internal and external customers, provides start-to-finish concierge and call management services, serving as call owner and single touchpoint through all phases of call processing and completion.
Ensures access to services engaging in problem resolution and resource access. Demonstrates the highest level of critical thinking and transportation assessment in a high-stress environment to find the best resolution for the patient.
Coordinates communication and follow-through with a multi-disciplinary and diverse clientele in a timely, systematic, and professional manner.
Upholds the mission, vision, values, and customer services standards of The MetroHealth System and partner organizations.
Qualifications :