General Manager
The beautiful and inspiring Mayfair House Hotel in Coconut Grove is seeking a General Manager for this very busy and highly rated hotel.
Crescent Hotels and Resorts is the industry leader in so many ways, and we celebrate your career and your contributions.
We offer a robust compensation package with includes industry leading benefits and bonus plans.
In this role, the General Manager creates and maintains a customer-driven hotel with a member-keeping vision that inspires the associates to do their best.
Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
ESSENTIAL JOB FUNCTIONS :
1. Perform administrative duties including : reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc.
Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc.
Formulate complex reports. Communicate with the public, staff, corporate office and owners.
2. Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.
3. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
4. Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.
5. Communicate both verbally and in writing to provide clear direction to staff.
6. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.
Greet and maintain rapport with associates and customers.
7.Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
8. Appropriate handle associate issues in conjunction with Human Resources following Crescent policies.
9. Comply with attendance rules and be available to work on a regular basis.
10. Perform any other job related duties as assigned.