The Mark Hotel Jobs (6)

$30 per hour

• Must have an upbeat, warm and positive attitude.
• Embody a passion for delivering impeccable service to all guests.
• Desirous of learning and growing professionally.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose :

As Guest Services Agent, you will provide top quality hospitality services for guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

A Guest Services Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

Responsibilities / Duties / Functions / Tasks

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Assist other departments, as necessary
• Assist guests regarding hotel facilities in an informative and helpful way
• Other duties as assigned

Qualifications

• Must be flexible, reliable and committed- Attendance for scheduled shifts is crucial
• An eye for details and willingness to follow directions are important
• Ability to work as part of a team
• Delivering great customer service and troubleshooting
• Weekend availability is required

Special Position Requirements

Standing long hours.

Preferences

• Languages are a plus
• Previous Hotel experience

Work Requirements

Work requirements for mental, physical or other important issues which relate to the job)

$800 to $1100 per week with tips

We are looking for an observant, efficient Barback who can work with other staff members to ensure that our customers receive prompt, seamless service.

The Bar Back will assist in cleaning the bar, preparing garnishes, ensuring the bar is well stocked with napkins, straws, glassware, garnishes, and all other necessities, and taking on other duties to support the Bartender and ensure that the bar operates smoothly.

You should be knowledgeable about menu items, attentive, and focused on providing the best possible service in a fast-paced environment.

To be a successful Barback, you should be passionate about working as part of a team to deliver excellent drinks and service to customers.

You should be efficient, reliable, and perceptive with excellent communication and time management skills.

Barback Responsibilities :

• Ensuring bar is well-stocked with ice, liquor, wine, and beer.
• Checking taps and appliances to confirm that they are working properly, making minor repairs, or changing out kegs, if needed.
• Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles.
• Learning about menu items and memorizing cocktail recipes.
• Taking orders, preparing drinks, bussing tables, opening tabs, and processing payments especially during peak hours.
• Speaking to customers, answering questions, handling complaints.
• Maintain records and report levels of usage to assist in the reordering process and ensuring that delivered items are stored properly.

Barback Requirements :

• High School Diploma or equivalent.
• More experience, education, training, or certifications may be preferred.
• Minimum age to serve alcohol.
• Courteous, friendly personality and professional appearance.
• Knowledge of menu items, including beers, wines, cocktails, and liquors.
• Basic math and computer skills.
• Strong problem solving, communication, and interpersonal skills, ability to handle tense situations with coworkers and customers calmly and rationally.
• Observant and thorough.
• Responsible, punctual.
• Ability to meet physical and scheduling demands of the position, including, walking, standing, or lifting heavy items for extended periods and working nights, weekends, and holidays.

$17 to $26 per hour.

Statement of Purpose :

The Pastry Cooks are responsible for the preparation, baking, and finishing of all bread, cookies and other specified baked good in accordance with specified Jean-Georges' quality standards and specifications.

The Pastry cooks must also maintain the organization, cleanliness, and sanitation of work areas and equipment.

The Pastry Cooks must ultimately uphold the Jean-Georges Values and Mission Statement while performing positional responsibilities and adhering to operational standards.

Primary Duties :

• Prepare sauces, batters, dough, tuile work, and garnishes.
• Scale recipes accurately.
• Effectively use a rolling pin, a piping bag, and pallet knife.
• Comply with all health department regulations.
• Able to operate, maintain, and clean equipment.
• Keep station clean and organized during preparation and service.
• Follow health department rules and regulations.
• Perform opening and closing duties.
• Read recipes and follow instructions.
• Prepare and produce designated items following recipes and yield guides, according to standards.
• Disinfect and sanitize cutting boards and worktables.
• Transport empty, dirty pots and pans to the pot wash station.
• Review status of work and follow-up actions required with the pastry chef before leaving.
• Perform other duties as assigned.

Position Characteristics :

Must maintain a high level of integrity.

Is able to adapt to difficult situations.

Shows an eagerness and capacity to learn.

Can be relied upon to complete tasks.

Must have the ability to perform this job successfully, including each essential duty.

Must understand the operation of all related equipment.

Must possess the ability to communicate via written and / or oral communication with the Kitchen Management.

Education and Experience :

Culinary degree preferred, with 1 year of related work experience or an equivalent combination of education and experience.

$19 to $25 per hour.

Statement of Purpose :

The Hostess is a key position in the front door staff and imperative to driving business into The Mark by Jean-Georges.

The Host / Hostess is responsible for coordinating and managing all reservations, dining room and banquet seating, guest assistance, guest needs and the flow of guests in and out of the restaurant.

Hospitality and communication skills are necessary and required.

This position also includes Resy administration, light administrative duties and use of reservation systems.

The Host / Hostess is ultimately responsible for managing all aspects of the front door, guest arrival, seating and departure, in accordance with The Mark by Jean-Georges' Standards.

Primary Duties :

Organize greeting, seating and exiting of all guests using a professional demeanor.

Organize all reservations, banquets and guests using the most effective guest and restaurant conscious procedures.

Professionally and effectively communicate with guests to ensure guest satisfaction.

Organizes special requests birthdays, specialty cakes, large parties, third party pay form, repeat guests, celebrity guests and banquets.

Maintain guest relationships to promote repeat business.

Implement quick and efficient decisions based on guest and / or restaurant needs.

Uses business savvy skills to maximize seating space and increase revenue based on seating all guests, walk ins and large parties.

Communication with bar, service, kitchen and management staff.

Provide the highest quality service to guests at all times.

Motivating and encouraging communication with staff.

Awareness of all guests needs, reservation needs and restaurant needs at all times.

Understand all of the restaurant's main dining room and banquet seating configurations.

Create and maintain a database with local concierges.

Utilizing Resy to the best of its capacities.

Maintain integrity of service.

Speak with guests to encourage feedback.

Treat every guest, employee and vendor with respect and dignity.

Report to work on time and in proper uniform, always punching in and out as required of all hourly employees.

Effectively communicates with the team before, during and after shift.

Understand existing Jean-Georges' steps of service.

Knowledge of all food and beverage menus.

Attend and participate in weekly restaurant manager meeting.

Uphold the Restaurant Values and Mission Statement while performing positional responsibilities and adhering to Restaurant company policies and procedures, as stated in The Mark by Jean Georges Handbook.

Position Characteristics :

Displays a pleasant and cheerful disposition.

Able to communicate professionally and effectively with both guests and staff.

Must maintain a high level of integrity.

Is able to adapt in difficult situations solve problems and make decisions when necessary.

Shows an eagerness and capacity to learn.

Can be relied upon to complete tasks.

Must possess the ability to communicate via written and oral communication with the culinary team and guests alike.

Must have basic math skills and be capable of operating department specific software and applications.

Other :

Available to work late nights, holidays and long days as necessary.

Must be able to stand and or walk for long periods of time without sitting.

High volume restaurant in one of New York's most affluent neighborhoods. High check average, can average $950.00 gross per week.

$800 to $1100 per week with tips.

Statement of Purpose :

The Barista's priorities and responsibilities are to exceed our guest's expectations by providing them with the highest level of consistent, professional and courteous service.

Primary Duties :

The Mark by Jean-Georges Values and Mission Statement while performing positional responsibilities.

To adhere to company policies and procedures, as stated in the company Handbook.

To provide the highest quality service to guests at all times, by instilling the Jean-Georges philosophy "The client is king".

To treat every guest, employee and vendor with respect and dignity.

To report to work on time and in proper uniform, always punching in and out as required of all employees.

To promote teamwork within the restaurant, creating a positive work environment.

To properly execute all necessary steps of service.

Ensure the highest levels of cleanliness and organization throughout the restaurant at all times.

To provide exemplary service to all guests by applying knowledge of service and the food and beverage menus.

Attend Pre-Shift Daily

Perform other job related activities as required or assigned by the supervisor.

Complete a positional training program with validation measures throughout.

Respond positively to any guest's requests.

To be present and participate in all monthly training seminars

To execute daily side work with enthusiasm and motivation.

To follow direction from the Chef.

To establish communication at all time with the Culinary department.

Requirements :

Proficient in all aspects of fine dining service

Knowledge of food and beverage as well as a passion to cultivate this skill.

May be required to lift up to 30 lbs.

occasionally

Possess a proven track record for guest satisfaction

Displays a confident and professional appearance and meets company grooming standards.

A team player that understands vision of short and long term goals and has an ability to multitask.

Attention to detail and ability to meet deadlines.

Education and Experience :

Two years prior front of the house experience in a high volume, upscale dining establishment preferred.

Other :

May be required to lift up to 30 lbs.

occasionally.

Available to work late nights, holidays and long days as necessary.

$15 to $19 per hour

To uphold the Jean-Georges Values and Mission Statement while performing positional responsibilities and adhering to Jean-Georges company policies and procedures, as stated in the Employee Handbook

Report to work on time and in proper uniform

Follow the direction of manager

Demonstrate and promotes the Jean-Georges culture, always positively representing the company.

Embrace teamwork within the restaurant, creating a positive work environment.

Treat every guest, partner, and vendor with respect and dignity.

Ensure the highest levels of cleanliness and organization are maintained in the kitchen at all times, without exception.

All sanitation and health department codes and company checklists must be followed at all times.

Follow all kitchen safety procedures.

Work in a clean and organized fashion and complete Daily and Detail Kitchen Cleaning Checklists.

Report necessary repairs to Chef

Perform other job-related activities as required or assigned.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.