The Langham, Huntington, Pasadena, Los Angeles Jobs (2)

Job Summary

• Supervise the cleaning of all Hotel areas, inclusive of guest rooms, public areas and designated back of the house areas.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Develop, implement and maintain an ongoing general cleaning program
• Supervise and administer all outside vendors contracts, inclusive of dry cleaners, night cleaners, window washers and outsourced labor.
• Knowledge and ability to schedule all Housekeeping Department employees.
• Weekly payroll administration.
• Develop implement and maintain effective guest relation programs
• Effectively handle and respond to guest relations programs.
• Manage to control payroll and expenses in Housekeeping to maximize profit.
• Perform quality audits and take corrective actions when necessary.
• Work within annual, monthly and forecasted budgets for housekeeping.
• Ensure staff adheres to Hotel Policies and Procedures take corrective action when necessary.
• Maintain communication with staff, colleagues and other departments to provide effective information and feedback.
• Conduct monthly department meetings and communicate department goals and objectives.
• Develop and train housekeeping leadership and line staff.
• Develop recognition programs implementation and consistency.
• Maintain all designated housekeeping areas to meet fire prevention codes and OSHA regulations.
• See that all housekeeping colleagues are well groomed and uniform policies are adhered to.
• Complete colleague employees’ performance reviews and salary increases in a timely manner.
• Maintain high colleague morale to ensuring low colleague turnover.
• Assist supervisors and line staff in securing all supplies and tools necessary to perform their jobs
• Report all suspicious persons or actions, hazardous conditions to Loss Prevention.
• Respond to guest questions and offer assistance and information as requested.
• Provide instruction and / or guidance for guest and colleague safety in fire or other emergency situations.
• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance
• Perform other duties as ARY RANGE : $73,000.00 to $75,000.00 ANNUALLY Requirement .
• Requires walking 80% of the work day.
• Physical activities include walking, talking, seeing, hearing, climbing, sitting, crouching, bending, stooping, pushing and pulling.
• Working in changing temperatures throughout the hotel.
• Ability to reach, lift, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
• Ability to read and write basic English in order to complete forms and create memos for staff.
• Ability to provide clear direction, instruction and guidance to staff.
• Ability to prioritize and organize work and meet deadlines.
• Ability to exercise independent judgment and implement control over the performance of subordinates
• Bilingual in Spanish
• Working knowledge of Property Management System and Housekeeping related computer programs.

Job Summary

Enter data (operates various word processing and other software packages including Delphi, Word, Excel, PowerPoint, and Opera on a personal computer) at 55 WPM to produce contracts, correspondence, forms, memorandum and other documents.

Understands written and verbal instructions in English.

Answers telephone and responds to caller inquiries, speaking in a clear and pleasant manner. Exercise decisions making skills to direct caller requests.

Accurately records messages for the staff and distributes written messages to the staff member's office in a timely manner.

• Works with all departments to coordinate any special needs / request of clients including site inspections.
• Coordinate, direct and oversee small events as required based on the needs of the Hotel.
• Accurately and in a timely manner, completes typing of dictation and handwritten materials such as menus, letters, memos, proposals, contracts, BEO's, mailing lists, gifts, etc.

as requested by the Director of Catering Sales and Sales Managers.

• Accurately completes distribution of BEO's, 10 day catering report, competitor / in-house reader board, change log , site sheets and contracts on a daily basis using the correct office procedure,
• Attends weekly BEO and resume meetings with all operational department heads to discuss food and beverage details of upcoming groups.
• Greet the group contact upon arrival and go over last minute details. Act as on site contact for clients with catering events are in-house.
• Responsible for coordination of all catering group related business including but not limited to : issuing event contracts, menu planning, coordinating audio / visual equipment, rooming lists and resumes in a timely manner.
• On a daily basis, completes photocopying, faxing, files and filing as required to maintain up-to-date files and outgoing mail in accordance with internal audit procedures.
• Work with credit manager to follow up on credit applications and billing issues for groups.
• Attend client meetings and entertainment with sales managers as needed.
• Represent the hotel at trade shows as specified by corporate trade show attendance guide.
• Assist other departments when necessary.
• Assembles catering kits for guests, keep inventory on hand.
• Completes and processes various forms such as check requests, registration form, purchase orders, etc. as required.
• Attends the department's monthly Sales Meeting as well as participates in other committee / project groups as assigned.
• Distribute outgoing and inter-office mail and documentation throughout hotel and to mail room.
• Answers telephone for other individuals within department their absence from the office. SALARY RANGE : $23.00 - $26.00 PER HOUR Requirement .
• Physical activities include lifting 10lbs. Maximum and occasionally lifting and carrying such articles as dockets ledgers and small tools.
• Sitting for long periods is likely. Talking, hearing, seeing, reaching, handling, fingering, feeling. Considerable repetitive motion of hands, fingers and wrists as pertains to the use of office machines such as computer Keyboard.
• Requires the ability to operate and control machines such as starting, stopping, controlling and adjusting the process of work.
• Requires the ability to compile, gather, collate and or classify information about data, people or things.
• Basic secretarial knowledge such as business letters, formats sand telephone etiquette.
• Excellent telephone skills and manners, ability to interact with fellow employees and clients of the hotel, both via phone and in person.
• Working knowledge of Word, Excel, Delphi and Lanmark.
• Ability to read, write and speak the English language, using excellent grammar and communication skills.
• Ability to input data into a work processor at a rate of 55wpm.