Account Manager
We’re looking for an Account Manager to help us support and scale our core client relationships.
About the Team
As our Account Manager you’ll support and grow our top accounts and nurture our current broker relationships. You are a natural relationship builder, analytical, and have both the drive to accomplish challenging goals and the ability to communicate insights effectively.
Think this is you? Read on...
About the Role
Your job as an Account Manager will be twofold. The first will be supporting and growing our current client base. The second will be to successfully onboard and ensure new clients are engaged and supported in a proactive manner.
What you’ll do
- Support existing business Lead clients through a renewal orientation to remove any blockers, assist in troubleshooting, educate on their support resources, review partnership terms, review payment protocol, etc.
- Support new business Lead recently signed clients through an orientation to remove any blockers, assist in troubleshooting, educate on their support resources, review partnership terms, review payment protocol, and ensure they understand and feel comfortable using our technology platform.
- Lead with a Client-First Approach Support ad hoc projects, learn a needs analysis, and become a subject matter expert in navigating our benefits portal.
- Scale learnings establish and document best practices for how to effectively maintain and retain existing partners, adopt new partners, and produce supporting materials.
Develop and implement new initiatives, strategies, and programs to improve productivity and drive efficiencies across the organization.
About you
- Self-motivated able to work with minimal supervision while achieving daily, weekly, and monthly goals
- Adaptable , resilient , and able to thrive in ambiguity things change quickly in our fast-paced company and you’ll need to be able to keep up!
- Problem solver you always stay positive in the face of a challenge and create your own solutions
- You are curious by nature - always wanting to learn a better way to explain a product
- You are very organized and methodical when it comes to completing account management.
- Great with building rapport - You enjoy cultivating relationships with brokers and clients by proactively following up to check-in on their administration and experience
Qualifications
- 2+ years of experience in business development / operations / technology / account management
- Excellent written and verbal communication skills
- Ability to work cross-functionally to achieve goals, and succeeding in a team environment
- Excellent Excel & CRM skills
- Bachelor’s degree or higher
About The Benefit Group (TBG)
TBG is a third-party administrator that connects employee benefit consultants & Employees with the expertise, tools, and results to make business decisions.
Founded in 1987, TBG empowers employers to manage their healthcare risk and effectively and compliantly administer their benefit offerings.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company & industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.