Textron Aviation Jobs (5)

JOB SUMMARY

Responsible for the care and comfort of customers, providing a unique customer experience based off individual preferences.

Serves as the customer’s on-site resource for hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit.

Welcomes visitors, employees and customers and directs them to the proper contact. The Concierge engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities.

The anticipated effect is to help nurture a strong desire in the customer to return to the Textron Aviation Service facility.

The concierge is a key liaison-building asset to management and enlightens management of concerns, trends and insight gained through customer interactions.

JOB RESPONSIBILITIES :

I.Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas

II.Provide strong customer coordination to ensure excellent service to all customers.

III.Follows proper phone procedures and etiquette, no cold transfers.

IV.Ensure refreshment area is clean and stocked

V.Greet customers in a friendly and consistent manner

VI.Provide customers with assigned work spaces and internet access information, as requested

VII.Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.

VIII.Offer information on local attractions, restaurants, and events in the area

IX.Oversees utilization of courtesy car, per approved standard operating procedure

X.Ensures all visitors sign in and wear corporate approved visitor badge

XI.Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.

XII.Continuously maintain Salesforce customer preferences data, survey and input

XIII.Proactively update and maintain visitor log input in customer preference data base, currently View, with input from Customer Service Representative’s for each departing customer

XIV.Create / cancel single and multi-line purchase orders, including the need to add recover fees (i.e. Paint Supplies, Travel Expenses, Pilot Fees...)

XV.Process SAO requests and scanned document files from IOS

XVI. Process internal payments with billing to management and external payments (CHASE)

Qualifications

EDUCATION :

High school diploma or equivalent.

EXPERIENCE :

Minimum 1 year customer service or relative administrative experience required.

QUALIFICATIONS :

• Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with multiline telephone
• Excellent communication skills verbal and written.
• Professional demeanor and ability to accept instructions and directions.
• Customer relations and interpersonal skills.
• Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

JOB SUMMARY

Provide on-site flight support for owners under the ProOwnership management agreement. Crews will reside within a reasonable distance from the managed aircraft and perform day-to-day flight activities, including scheduling, trip planning, and aircraft care.

Crews will work directly with the Manager, ProOwnership Maintenance to ensure maintenance compliance and airworthiness. They will also work closely with the Manager, ProOwnership Operations to ensure customer requests are fulfilled to meet the highest level of customer satisfaction with the ownership experience.

JOB RESPONSIBILITIES :

Enhances ownership experience by providing product expertise on Citation and King Air systems, avionics and flying characteristics.

Consistently communicates product and ownership benefits during flight activities.

Acts as a company liaison between the owner and Textron Aviation to ensure that the concerns of all parties are fairly represented.

Although crew is employed by Textron Aviation, the pilot will operate under an agency agreement that clearly defines operational control of the Owner.

The designated lead pilot will serve as the primary point of contact for all issues relating to the remotely based flight operation.

• Clearly and effectively communicates with the owner regarding Pilot-In-Command responsibilities, standards of safe operations, and efficient methods of aircraft utilization.
• Possesses a solution-driven mindset and willingness to explore all avenues on the path to resolution.
• Performs preflight and post flight inspections to evaluate aircraft flown for mechanical and cosmetic discrepancies and accurately communicates with the Maintenance Manager and the applicable Service Center to maintain the highest possible standards of quality and safety.
• Works with the maintenance manager to ensure that aircraft flown are scheduled for required inspections. Ensures that the aircraft are certified to MNPS / RVSM / RNP Standards to meet all travel requirements, both domestic and international.
• Works with the account manager to understand and provide input to the aircraft flight schedule while continuously monitoring flight activities to ensure flights are conducted within the guidelines set forth in the operations manual such as crew duty limits and rest requirements, runway lengths and weather minimums.

Will warrant that safety of operations is paramount with each flight.

• Maintains familiarity with all applicable FAA and ICAO regulations. Complies with all regulations and local operating procedures.
• Ensures training and flight currency for all phases of operations. Informs the Chief Pilot or Manager, Aircraft Management when any currency is approaching expiration.
• Attends training as required. Training will include : Initial and recurrent aircraft training, emergency procedures training, crew coordination training, international procedures training and other training as deemed necessary by management.
• Performs vital day-to-day department management duties such as maintaining aircraft flight logs, updating aircraft navigation equipment, obtaining current electronic and hard-copy documents required for flight, and performing store room duties and light aircraft cleaning.
• Responsible for coordinating vacation requests with the account manager assigned to the owner.

Qualifications

EDUCATION / EXPERIENCE :

• Bachelor’s Degree preferred in Business Management or Aerospace related fields.
• In lieu of degree, must meet the qualifications below and a minimum of 3 years industry experience required.

QUALIFICATIONS :

• Ability to obtain a valid US passport
• Ability to obtain a FAA First Class medical
• Airline Transport Pilot certification and demonstrated piloting skills higher than the minimums stated from the appropriate Practical Test Standards.
• FAA Flight Instructor Certification preferred.
• 3, Total Logged Flying Hours
• Hours in Turbo Prop, Turbo Fan or Turbo Jet Aircraft
• International operating experience preferred
• Experience in Citation or King Air products preferred
• Ability to consistently comply with customer insurance requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

JOB SUMMARY

Mobile Service Technicians (MST) will focus on the maintenance activities and work scope of Customer aircraft. Will identify and correct issues on malfunctioning aircraft mechanical components and systems.

Performs a variety of diagnostic and mechanical duties on Jet aircraft and assist with the scheduling and coordination of the work of others in the crew.

Will assist the MST Lead Mechanic including coordinating and communicating aircraft issues with the Customer to include reviewing the work scope with Customers, adding squawks as required, respond to Customer inquiries and be responsible for assuring Customer satisfaction by coordinating with the Service Center Team.

Will assist the MST Lead Mechanic with overseeing the maintenance of the mobile service vehicle ensuring vehicle is properly serviced and roadworthy at all times.

JOB RESPONSIBILITIES :

Ensure that the work scope is completed in a timely manner and work performed is done in accordance with established policy, procedure, and quality standards.

Performs a variety of diagnostic and mechanical duties on one or more aircraft models involving diagnosis of malfunctions and required disassembly, rework, repair, replacement, reassembly or adjustment of various aircraft systems to prepare aircraft mechanically for flight and delivery to Customer.

Requires thorough knowledge of aircraft engines, mechanical systems, and components on all assigned aircraft.

• Checks, corrects, or replaces a variety of complex aircraft assemblies, landing gear systems, air conditioner system, pressurization system, and optional equipment installations.
• Orders and obtains parts necessary to effect aircraft repairs. Assures that cores are returned in accordance with established procedure.
• Requires knowledge of inspection procedures set forth in FAR Part . Responsible for insuring documentation procedures are accomplished as required in FAR 43 and all other applicable FARs.
• Responsible for clear, concise, and accurate written reports in logs, inspection reports, and in parts identification for issue and return documents.
• Ensures that all maintenance, preventive maintenance, alterations, or specialized services performed are in accordance with the Inspection System procedures as outlined in the Quality Control manual.
• May be required to observe operation of mechanical systems during flight and troubleshoot problems for in-shop repairs.
• Responsible for communicating safety expectations of the Service Center.
• Monitors the work environment to assure it is maintained in a safe and orderly condition.
• Identifies and corrects unsafe acts.
• Works as a member of a team focused on meeting customer expectations requiring mechanics and avionic technicians to assist each other as required.
• Assists the Lead MST to ensure that all equipment and tooling with the mobile service vehicle are inspected, properly maintained and / or serviced as required to ensure safe and efficient operation.
• Assists the Lead MST ensuring the mobile service vehicle is in safe operating condition, all fluid levels are at proper levels, tire pressures are correct, wiper blades, hoses, tires, etc are all inspected, repaired or replaced as required.
• Must obtain a Textron-issued driver license and possess valid state-issued driver license. Both are required to operate Company-owned vehicles or vehicles under Textron control.

Qualifications

EDUCATION / EXPERIENCE :

• High school education or equivalent required
• A&P license required
• Minimum of 3 years’ experience with diversified jet, turboprop, piston, modification, and phase inspection experience as an A&P Mechanic
• Preferred - Minimum 1-2 years’ experience on Cessna, Hawker, or Beechcraft aircraft.

QUALIFICATIONS :

• Use of arithmetic, blueprints, and specifications plus knowledge of jet a piston airframe and engine principals
• Must possess a valid state-issued driver’s license and abide by Textron Fleet Vehicle handbook and AOA access requirements.
• Must have comprehensive knowledge of aircraft mechanical systems.
• Must be able to obtain an Airport Security Badge through the local airport authority (if applicable)

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

JOB SUMMARY

The Finance Business Partner serves as a key business analyst and liaison between business operations and finance by applying financial insight in performing projections and analysis of results to support the overall goals of Textron Aviation.

This position fosters communication and knowledge between the business and finance serving as an advocate for both organizations.

In addition, the Finance Business Partner enhances the organizations' awareness and understanding of operating performance information and financial scenario planning as well as the impact of management's decisions on these financial results.

JOB RESPONSIBILITES :

• Participate in forecast, monthly / quarterly business reporting, variance analysis, and month-end close activities for the organizations they support
• Develop weekly cash forecast and track actual cash receipts
• Work through cross-functional relationships within the organization and facilitate communication between the functions within finance to ensure accurate and predictive financial information is communicated throughout the organization
• Understand key business unit operating metrics / drivers and measure performance to established metrics
• Responsible for forecast accuracy and monitoring countermeasures.
• Assist in the development of annual operating plans and long-range plans and capital planning processes
• Potentially participate in monthly evaluations of inventory balance, developing report for Operations on inventory trends and inventory turns, and subject to monthly evaluations of excess and obsolete inventory (E&O)
• Perform special projects and ad-hoc financial reporting as required
• Builds and maintains constructive relationships with Operations, Program Management, Engineering & Supply Chain

Qualifications

EDUCATION / EXPERIENCE :

Bachelor’s degree required in :

oAccounting

oFinance

oOther related fields

2 years’ relative experience required

JOB QUALIFICATIONS :

• Strong verbal and written communication skills
• Strong sense of accountability and integrity
• Strong analytical and problem-solving skills
• Action oriented and seizes opportunities
• Effectively utilizes time and organizes priorities well
• Intermediate Microsoft Excel skills required - ability to create formulas (V-lookups, sumif, etc.) and utilize PivotTables.

Experience using Microsoft Word, and Outlook also required

• SAP experience
• Hyperion / SmartView experience a plus

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

JOB SUMMARY

To identify malfunctions, remove, repair and install a limited variety of aircraft communication, navigation and electrical components.

JOB RESPONSIBILITIES :

• Perform analysis of routine electrical malfunctions according to standard shop practices using some equipment such as voltmeters, ohmmeters and continuity lights.
• Perform minor repair such as replacing wires and connectors on standard electrical components.
• Under guidance of supervisor, assist with analysis of more complicated malfunctions and repair of standard electrical components.
• Install electrical and electronic components as directed.
• Responsible only for own work.
• Perform other related duties as required.

Qualifications

Qualifications - External

EDUCATION :

Job duties require high school education to be able to interpret assembly blueprints and to apply shop math.

EXPERIENCE :

• Over three months up to one year electrical assembly experience to be able to apply shop electrical principles.
• Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

This role is eligible for a $4, (pre-tax) sign-on bonus. Terms & conditions apply. The Company reserves the right to amend or suspend this program at any time.