Texas - Houston Jobs (2)

Job Description - Bilingual Call Center Representative (059068)

Your Future Starts Here!

Description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.

Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve.

At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve.

By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Customer Experience Specialist I (Bilingual) is responsible for delivering our vision and building relationships with our customers in a call center environment.

This position requires you to demonstrate leadership skills and genuine interest in contributing to the Woodforest culture and supporting the customers to achieve their financial goals while maintaining the trust of our customers and communities.

Key Responsibilities :

• Manage customer relationships in an inbound / outbound call center and work in a fast-paced environment that requires accuracy, use of critical thinking while multi-tasking, toggling between multiple systems and reaching resolutions in an efficient manner.
• Will be required to meet and / or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds.
• Provides timely and accurate customer service support such as processing service requests and account updates, resolving issues, and providing information regarding banking products, policies, online services, and customer accounts.
• Actively identifies appropriate opportunities to market additional bank products and effectively cross sell products to meet the customer needs.
• Will be required to read frequent updates and learning material; and must be able to implement immediately into calls with accuracy.

Competencies Required :

• Ability to work within the operating hours and days for this position; demonstrate good attendance and punctuality.
• Ability to learn multiple banking systems, including Microsoft Word and Outlook.
• Knowledge of / or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communications skills, both written and verbal.
• Customer service orientation with effective problem-solving abilities.
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.
• Comfortable receiving ongoing performance feedback and coaching.

Qualifications

Minimum Qualifications / Experience :

• 1+ years’ Customer Service experience required.
• 1+ years’ experience in a professional call center environment preferred.
• 1+ years’ experience in a financial services environment preferred.
• Fluent in Spanish (required).

Formal Education & Certification :

• High school diploma or equivalent.
Work Status :
• Full-Time.
• Full-Time.

Supervisory Responsibility :

None.

Travel :

5-10% - Negligible amount of travel expected.

Working Conditions :

• Professional call center environment with extensive use of telephone and personal computer. Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Job Description - Teller Retail Banker (059138)

Your Future Starts Here!

Description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.

Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve.

At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve.

By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs.

The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest.

Key responsibilities include :

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and / or concerns in a manner consistent with the Woodforest Experience training.

Qualifications

Minimum Qualifications / Experience :

• 3 years of relevant and transferrable sales and / or customer service experience;
• OR an Associate’s degree and 1 year of relevant and transferrable sales and / or customer service experience;

OR a Bachelor’s degree.

• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.

Formal Education & Certification :

• High School Diploma or equivalent required.
Work Status :
• Full-time.
• Full-time.

Supervisory Responsibility :

Travel :

Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.

Working Conditions :

• Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.