TAD PGS, Inc Jobs (2)

We have an outstanding Contract position for a Contact Call Center Associate to join a leading Company located in the Baltimore, MD surrounding area.

US Citizenship is required. We are seeking a supplier to fill a Contact Call Center Associate at our facility in Baltimore, MD.

• Responsibilities : Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, is always available for customers, follows procedures to solve customer problems, understands company products and services, and maintains a pleasant and professional imageSense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlinesSelf-Development - Seeks out and accepts feedback, is a proactive learner, takes on assignments to improve skills, keeps knowledge and skills up to date, and turns mistakes into learning opportunitiesProductivity - Manages a fair workload, prioritizes tasks, develops good work procedures, manages time well, and handles information flowQuality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds the root cause of quality problems, owns / acts on quality problemsSupports business operations by providing Contact Center's first level of support via ticketing, email, and phone to internal and external aerospace customers in a timely mannerManage, maintain, and prioritize help desk queues effectively to assign second level issues to the proper support team member and departments when appropriate;
• this may include technical or logistics requestsIdentify, investigate, resolve, and follow-up on problems presented by internal and external customers regarding aviation issuesComplete various assignments centered around billing, system maintenance, and account auditingDocument, track and monitor technical issues to ensure timely resolutionProvide timely follow-up to client issues to ensure contractual timeframes and guidelines are metUse appropriate business systems to track and resolve customer issuesCommunicates professionally during all customer interactions to ensure high customer satisfaction standards are achievedMaintain current knowledge of relevant technology as assignedMaintain working knowledge of company products, services, rates, and processesExperience with the technical customer baseEscalate unresolved and outstanding customer issues to the Contact Team Leader or Manager when appropriateAdd / modify / delete user profiles and accountsBuild strong customer relationships through regular client communicationAccess, navigate, obtain, and edit data in various systems, depending on product or affiliateBasic Hiring Criteria : Associate Degree required;
• 3-4 years of college preferredMinimum five (5) or more years of experience in a contact center or help desk environment is highly desirableDesired Qualifications : Aviation background preferredExcellent PC skills and experience using MS Office suite, MS Outlook, and ExcelFlexible in work hours to meet business needs;

Will require working some weekends and / or eveningsPrefer experience using system software such as , IFS, SAP, Oracle, etcTAD PGS, Inc.

is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience.

We specialize in supporting , we have access to over 2.5 million active candidates supporting hundreds of locations across North America.

We have an outstanding Contract position for a Customer Service Representative to join a leading Company located in the Houston, TX surrounding area.

Pay Rate : $15Responsibilities : Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures)Provide responsive and reliable customer service and technical supportProvide liaison support between customersCoordinate with other departmentsPerform returned materials process, including initiation, receipt, expediting, and closing RMAsUse of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty, and report generationReceive product orders and process shipmentsProvide international customer service at times, and in such an event, work a flexible schedulePerform other related duties as assigned, including special projectsBuild Quality into all aspects of their work by maintaining compliance with all quality requirementsBasic Hiring Criteria : High School diploma or equivalentTAD PGS, Inc.

is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience.

We specialize in supporting , we have access to over 2.5 million active candidates supporting hundreds of locations across North America.

On any given day, we have more than 70,000 professionals working at client sites across the United States. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / DisabledThe Company will consider qualified applicants with arrest and conviction , which explains how we will use your information, please visit