Stuebner Airline Veterinary Hospital. Jobs (1)

Job Description

Turn your love for animals into the career of a lifetime! Come join us at Stuebner Airline Veterinary Hospital as our new Hospital Manager.

Who you are collaborative, have a passion for pets and people, business savvy, skilled with budgets and finances, and are a culture champion!

Stuebner Airline & Champions Veterinary Hospitals are well-established, full-service, small animal veterinary hospitals providing comprehensive medical, surgical and dental care servicing Spring, TX and the surrounding North Houston area including Gleannloch Farms, Tomball, Cypress, and The Woodlands.

We also have clients from Klein, Spring, North Houston, and Cypress, TX.

We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We also work closely with local specialty practices when specific diagnostic and elective procedures are required.

Our facility includes a well-stocked pharmacy, in-hospital surgery suite, in-house x-ray capabilities, a closely supervised hospitalization area, and indoor boarding kennels with outdoor walking areas.

At Stuebner Airline & Champions Veterinary Hospitals, we strive to offer not only sound advice, but also optimal veterinary care, thus allowing you the enjoyment of your companion for a maximum number of years.

Our job is not only to treat your pet when he or she isn't feeling well, but also to help you learn how to keep your best friend happy and healthy.

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service.

Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including DEA / Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems / equipment issues.

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive and rewards and recognition programs.
• Manages staff, including grooming and boarding staff if applicable.
• Tracks and maintains current licensure for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the performance of the hospital as assigned.

Qualifications :

• Bachelor’s degree in business or related degree is preferred.
• 3-5 years of experience in a manager role, including customer service experience.
• Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and / or experience in the following areas :

• Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem-solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including : coaching, developing, and motivating staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

NVA is a growing community of general practice clinics, emergency hospitals, equine practices, specialty hospitals, and pet resorts across five countries.

Our doctors and animal care teams share best practices, medical knowledge, innovation, and insights. This collaborative approach allows each individual practice and pet resort to do what they do best : service their local community with compassionate, best-in-class care and medicine, to enhance the lives of the animals they love while backed by the support, stability, and leadership of NVA.

NVA offers a comprehensive benefits program including medical, dental, vision, a k with employer match, paid time off (including sick time) for all eligible employees.

For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.