Hotel Director
We are currently searching for a Hotel Director to join our team! You will lead and develop a couple of hundreds of international hospitality professionals onboard MV Narrative.
You will direct the Hotel operation onboard the vessel to ensure company, divisional, and ship performance objectives set against the TGS Triangle are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers.
The Hotel operation consists of Food & Beverage, Housekeeping, Guest Services, Financial Operations, Facilities Management, Entertainment & Guest Activities, Human Resources, Training & Development, Information Technology Operations, Casino Operations, Doctor & Medical Facilities, and all onboard revenue managers.
Duties and Responsibilities (but are not limited to) :
Schedules, coordinates, and controls the operation of the Hotel organization. Directs the function of all Hotel personnel through the management of department heads.
Guarantees the highest level of resident satisfaction by providing quality guest services and amenities within a corporate benchmark.
Establishes and maintains effective internal communications, including structured department head meetings, to ensure optimum collaboration and productivity.
Executes the business and operating funding or budget plans to guarantee an ongoing basis of optimum total guest satisfaction, sales potential, and profitability.
Ensure the security and safety of guests and shipboard employees via established emergency procedures.
Establishes and maintains prominent visibility and involvement throughout the vessel and in business, social and governmental communities.
Continually promotes teamwork and cooperation between all Hotel shipboard employees and Marine shipboard employees.
Monitors cash management programs and purchasing practices, including inventories and receivables.
Conducts regular inspections to ensure facilities are kept in optimal condition by fully implementing preventative maintenance programs and informed planning and management.
To maintain a high level of communication with shoreside managers involving various auditing and reporting requirements.
About you
Bachelor's degree in Hospitality Management, Business Administration, or related field from an accredited college or university or the international equivalent preferred
Ten or more years of progressive management experience in a four or 5-star hotel with at least five years of operational experience in food and beverage, front office, and housekeeping.
Candidates with a proven track record in a similar position onboard Cruise vessels have a clear and vital preference.
Knowledge of the principles and processes involved in business and organizational planning, coordination, and execution
Ability to analyze the onboard operation and identify areas for improvement consistent with the vessels goals and objectives
Excellent leadership, interpersonal, customer service, and organizational skills to communicate confidently and effectively in a considerate, professional and positive manner with all levels of management, business partners, and employees
Must be a passionate and inspirational leader who possesses strong self-initiative and an ability to hold themselves and others accountable in consistently delivering key results
Able to manage and monitor financial and operations shipboard funds and submit observations and recommendations to the Director, Hotel Operations
Acts as the onboard hotel key shipboard contact in crises involving including but not limited to, deployment issues, hurricanes, OPP outbreaks, and significant guest satisfaction issues.
Participates in planning and executing crisis responses plans as part of the fleet emergency plan
Knows and enforces HACCP procedures for sanitation and cleanliness in all areas
To know the principles and processes for providing customer and personal services.
Ability to manage the global staff positively and productively by motivating, developing, and managing employees as they work.
Ability to read, write and speak English clearly and distinctly. The ability to communicate in additional languages is preferred.
All shipboard employees must meet all physical requirements, including the capability to perform the job's essential functions with or without reasonable accommodation, including participation in life-saving procedures and drills.
All applicants must have the ability to obtain the required visas.
About the Company
Storylines Global Inc. is an all-inclusive, sustainable luxury residential cruise ship. Work with one of the world's only residential ships.
We focus on career development and promotion - people are the core of everything we do. If you are looking for a career and not just a job, you're right! The opportunity of a lifetime awaits.
For information on Storylines Global Inc., including more details on our current job openings, visit our website at www.storylines.com / careers .
All applicants will receive an acknowledgment that their application has been received within 2 to 3 business days from the receipt of the application.
Those candidates selected for further consideration will be contacted two days before the closing date.
Storylines Global Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, expression, or any other characteristic protected by federal, state or local laws.