Springhill Suites by Marriott Las Vegas Convention Center Jobs (2)

Description

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards :

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and / or has a bell person accompany him / her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

REQUIRED SKILLS AND ABILITIES :

• Must be available to work a flexible schedule to include nights, holidays and weekends.
• Previous hotel front desk experience preferred.
• Must have previous customer service experience. Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to pitch-in and help co-workers with their job duties and be a team player.
• Must be able to withstand prolonged periods of standing and / or walking.
• Ability to lift at least 50 lbs.
• Marriott Experience and knowledge of FOSSE is a plus

The Executive Meeting Manager is responsible for responding to client requests for group bookings with 10-99 room nights and also Catering events within predefined market parameters.

i.e., SMERF, Corporate, Association and Government). This role is responsible for soliciting new opportunities, maintaining relationships with existing accounts to meet and / or exceed revenue goals in a timely manner and has a general understanding of property operations and the opportunity to increase revenue through additional outlets.

CORE WORK ACTIVITIES

Managing Sales Activities

• Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights)
• Responds in a timely manner to incoming group / catering opportunities that are within predefined Group Sales parameters.
• Refers opportunities to appropriate sales associate if business is outside these parameters.
• Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.
• Verifies that business is turned over properly and in a timely fashion for quality service delivery.
• Responsible for all internal communications related to their groups including resumes, event orders and rooming list.
• Maintains customer loyalty by delivering service excellence throughout each customer experience.
• Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
• Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative.
• Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand) and how to sell against them.
• Verifies that business booked is within hotel parameters.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Transfers accurate, complete, and timely information to property in accordance with brand standards.
• Understands and actively utilizes company marketing initiative / incentives to close on business.
• Implements process improvements and best practices.
• Effectively leverages other Group Sales resources and administrative / support staff to achieve personal and team related revenue goals.
• Processes business correspondence and creates contracts and other related booking documentation as required.
• Performs other duties, as assigned, to meet business needs.