Springboard Hospitality Jobs (4)

Job Details

Description

About our company :

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities.

From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journeyinviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio.

From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary mission :

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his / her absence.

Position supervises daily operations in maintaining the maintenance / sanitation of the guest rooms, public areas and pool / health club.

May supervise the laundry operations, recommends and implements procedural changes. Also, monitors inventories and expenses.

SCOPE OF WORK + TEAM

• Reports to Executive Housekeeper / Director of Housekeeping
• The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his / her absence.
• Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time

RESPONSIBILITIES

Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner Maintain regular attendance based on property needs and standards Use proper two-way radio and phone etiquette at all times when communicating with co-workers Inspect staff’s work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.

Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant’s carts are clean and restocked.

Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time Maintain key control system;

collect all keys and assignment sheets daily at the end of each shift Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance Submit proper documentation regarding poor work performance, misconduct , attendance issues and improper attire Ensure that all staff takes their 30-minute meal breaks and rest periods Handle items for lost and found according to OLS Hotels & Resorts standards Inspect all VIP rooms and report their availability to the Front Desk

• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident / loss prevention programs, OLS Hotels & Resorts policies and health / sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
• The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his / her absence.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Refer and follow up on maintenance issues / problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and associates and maintain / improve guest satisfaction.

Qualifications

EXPERIENCE :

• Prior Experience : 2+ employment in a related position with this company or other organization(s).
• IT Expertise : Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• Must be able to type 45 wpm and have the ability to input data and access information on the computer Must have proficient working knowledge of Microsoft Office, Opera;

preferred. Must be able to exercise confidentiality and discretion. Use the telephone and computer system for reporting and verifying room status.

• Education : High School diploma or GED required; college degree preferred.
• Subject Expertise : Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

Report any unusual occurrences and / or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.

Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems Properly store, secure and issue supplies as needed to meet business demands.

Complete all reports in a timely and efficient manner as required by management. Establish, with Hotel Manager's approval, any additional standards as needed for the Housekeeping Department.

Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.

Ensure completion of regular maintenance and cleaning projects on a biannual basis. Monitor all 's, special guests and requests, special projects and other responsibilities as assigned.

Participate in hotel committees, MOD program and task force assignments.

OTHER EXPECTATIONS :

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required : As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required : Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24 / 7 and some weekend or holiday work may occasionally be required.

Benefits :

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :

Full Time Benefits

• Competitive Base Salary
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month / Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values :

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.

Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Job Details

Description

About our company :

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities.

From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journeyinviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio.

From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary mission :

Responsible for greeting and registering guests, providing excellent guest service, and settling the guest’s account upon completion of their stay.

The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.

SCOPE OF WORK + TEAM

• Reports to the Front Office Manager / Night Manager and Supervisors
• Supports the front office team, sales team and guest experience

RESPONSIBILITIES

• Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and / or concierge duties.
• Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages / promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
• Pre-register, block reservations and take same day reservations, when necessary, cancel room reservation according to cancellation guidelines.
• Process guest check-ins by confirming reservations and review all noted information. Guest(s) without reservations can be sold an agreed upon room type.
• Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit / payment, collect cash if designated;

assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.

• Communicate services and amenities of the hotel to guests.
• Maintain guest history files.
• Set-up accurate accounts for each guest in accordance to their requirements, separate room / tax / incidentals, comp.
• Maintain, monitor and balance room availability for any given day.
• File registration cards and vouchers by room number.
• Handle VIP and upgraded accommodations
• Assist and process overbooked or walked’ guests.
• Assist and provide room change accommodations.
• Documents all guest requests, complaints, or problems.
• Resolve guest complaints to ensure guest satisfaction.
• Maintain organized and clean work area with necessary supplies.
• Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Meet with FOM / Supervisor daily to review assignments and priorities.
• Communicate with prior shift's Front Desk Agent to review all follow-up items.
• Answer department telephone within 3 rings, correct greeting, and proper etiquette.
• Take and relay messages accurately, completely, and promptly.

Qualifications

EXPERIENCE :

• Prior Experience : 1+ Previous Front Desk experience of employment in a related position with this company or other companies in hotels or administration related work.
• IT Expertise : Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus;

Must be hospitality oriented and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously.

• Education : High School diploma or GED required; college degree preferred.
• Subject Expertise : Must be able to sustain composure, remain calm, and possess a positive attitude. Must be energetic and outgoing.

Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy.

Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast-paced work environment.

Must possess excellent interpersonal and organizational skills. Must have basic knowledge or arithmetic. Must have the ability to input data and access information on the computer.

Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.

Must be able to read, write, and understand the English language. Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS :

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required : As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required : Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24 / 7 and some weekend or holiday work may occasionally be required.

Benefits :

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :

Full Time Benefits

• Competitive Base Salary
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month / Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values :

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.

Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Job Details

Description

About our company :

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities.

From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboards award-winning portfolio.

From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions.

TIMELESS ALASKA, MODERN ANCHORAGE

Alaska has always been like nowhere else : boundless outdoor space promising limitless personal adventure. Anchorage is home to 40% of Alaska’s population.

Modern museums are around the corner from Nordic skiing and salmon runs. Travelers want the full Alaskan Experience, wild and all.

They are looking for adventure on their own terms with some familiar comforts.

The wild holds an unmistakable allure, but there is a certain beauty that can only be found in the places where we gather.

Anchorage, the Urban Wild, has both.

Our hotel evokes the essence of today’s modern Alaska and guides you to the future of the Urban Wild.

Primary mission :

As the General Manager, you’ll be a born leader with a natural charisma that inspires others. You’ll have proven experience overseeing operations, and potentially people & culture, finance, and revenue generating departments, too.

You’re an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments.

Ultimately, you’re driven by the desire to lead a team toward maximum productivity and efficiency.

SCOPE OF WORK + TEAM

• Reports to Vice President of Operations
• Report to vice president concerning overall performance of property and accomplishments within the operation.
• Participate in community affairs and maintain positive public image for OLS Hotels & Resorts. Meet with potential and current clients and promote hotel.

RESPONSIBILITIES

The General Manager is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners.

They are responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.

To accomplish this the GM will work directly with Springboard’s RevGen Leaders (encompassing Revenue, Marketing, Social & Sales), Finance Teams and People & Culture Teams that support the hotels.

• Meet or exceed established budgetary guidelines for the hotel.
• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process.
• Ensure the timely and accurate completion of all period-end financial statements and reports and provide controls to ensure the proper handling and accounting for all hotel receipts.
• Weekly forecasting and planning of operating staffing ad cost expenditures to correspond to forecasted sales and costs.
• Develop action plans to maximize occupancy and to maximize average rate.
• Review and approve all operating expenses.
• Maintain credit policies in sales, reservations, and front desk.
• Credit meetings, supervision of collection of major accounts, review of aging reports, and approval of write-offs.
• Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
• Perform other tasks associated as necessary to achieve the financial performance and goals of the organization.
• Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
• Promotes organization in industry, manufacturing, or trade associations.
• Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.
• Manages all hotel employees (includes, Housekeeping, Engineering, Sales, Front Office, and Reservations).
• Adhere to Springboard’s guidelines to ensure the health, safety and comfort of our team members and guests.
• Utilize and reinforce the use of Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
• Stay up to date with and ensure execution of all safety and sanitation procedures and standards.

Translate business plans into Team Member-level action that delivers results.

• Lead and motivate property-level leadership teams and be accountable for successful delivery of business plans.
• Explore new business opportunities, curate unique guest experiences, drive optimal profitability, and increase market share.
• Promote a culture of innovation and collaborate with corporate support to improve guest satisfaction and profitability.
• Measure and evaluate the success of property-level business strategies to inform future business plan enhancements
• Monitor strengths and weaknesses of local market and competition.
• Continually verify that business plans and actions have a positive impact on property performance.
• Achieve budgeted KPIs including, but not limited to, departmental profit margins, GOP % and GOP $.

Leverage past experience in fostering problem solving, thoughtful & results drive sales culture and approach.

• Work closely with the RevGen team to develop revenue generating strategies for property while identifying new business leads, develop tailored sales approaches, and actively pursuing leads in every segment with the sales team.
• Verify that the Sales and Marketing strategy is aligned with business strategy and is effectively executed against established goals and hold Sales Leaders accountable for meeting established performance metrics.
• Participate in weekly revenue & sales meetings, supporting efforts and driving performance and actively participate in driving a culture of revenue maximization.

Lead daily business review meetings with revenue, sales and catering.

• Verify that property leaders understand and leverage sales plans to full potential
• Collaborate with Revenue Leadership on strategies and tactics to optimize topline revenues while being responsible for meeting or exceeding established Key Performance metrics for STR’s RGI, ARI and MPI.
• Utilize extensive prior senior leadership experience and remain current on fashionable dining trends and practices.
• Motivate Team Members to create experiences that surprise and delight the caliber of guests in the luxury market.
• Lead Food and Beverage teams in the successful operation of contemporary and unique, stand-alone concepts, high-end conventional and unconventional banquet, and catering operations.
• Work directly with the property Food and Beverage team to execute training, systems, and procedures which result in the highest level of food quality, service, and overall experience.
• Support and ensure accountability of the Food and Beverage leadership team in achieving optimal profitability and other established key performance metrics.
• Ensure proper controls are in place to manage food safety, labor, operating expenses, and cost of goods.
• Ensure that Food and Beverage operations meet or exceed established key performance metrics.
• Develop and leverage relationships with key suppliers and industry associates.
• Curate the experience to ensure the guest journey is unique and memorable at every touchpoint.
• Lead high-end Rooms Division (Housekeeping, Front Office and Engineering) teams in a luxury environment, achieving budgeted departmental profitability and pre-established GSS and engagement goals.
• Ensure the guest arrival and departure experience is elevated and in keeping Springboard’s Above & Beyond service culture best practices.
• Execute a standard for room product care, cleaning, and maintenance such that rooms always look crisp and new.
• Ensure cleaning and maintenance regimes are in-place and executed at the highest level.
• Ensure landscaping and floral elements are lush and well maintained.
• Ensure that Hotel Rooms’ division operations leaders are held accountable to pre-established key performance metrics.
• Ensure the look, feel, and scent throughout the property is on point with the property identity and true to its uniquely rooted location.
• Demonstrate your leader and utilize interpersonal & communication skills to lead, influence, and encourage others; advocate sound financial / business decision making;

demonstrate honesty / integrity; lead by example and seek first to understand.

• Encourage and build mutual trust, respect, and cooperation among team members.
• Elevate service thought communication and assist individuals to understand guest expectations; provide guidance, feedback and individual coaching when needed.
• Coaching and developing others by Identifying the developmental needs of others by coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Model appropriate behaviors serving as a role-model.
• Communicate with all levels of Team Members - Provide accurate, timely, well-informed and polished communication by telephone, in writing, e-mail, or in-person.
• Create a cohesive and high-performance Leadership Committee that continuously strives for and delivers world class results and fosters a culture of excellence.

Mediocrity is not accepted.

Coach the Leadership Committee by providing specific, timely feedback and holds them accountable for performance; create learning and development opportunities for employees;

create and effectively execute development plans for both direct reports based on their individual strengths, development needs, and career aspirations

Verify that all managers are doing the same for their direct reports; identify resource needs to strengthen property teams;

create succession plans for future job openings; actively support the staffing process; verify effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

• Verify that all team members are treated fairly, and with respect; build rapport with Team Members by fostering an environment of open communication and spending time with Team Members on the frontlines;
• have an open door policy regarding availability to all employees; validate that pay and benefits are appropriate for labor market;

recognize and celebrate the success of Team Members; collaborate with People & Culture to maximize engagement and monitor local labor environment to address issues as needed.

Qualifications

EXPERIENCE :

• Prior Experience : 4+ Minimum of four-year experience as Hotel Manager and / or Director of Rooms. Experience in all areas of hotel management, including sales and marketing in a first-class hotel organization, daily management of all areas of operations involving people & culture, food and beverage, budget management, rooms, housekeeping, resort maintenance, landscaping and wildlife, and administration of services, , water sports and optional activities.
• IT Expertise : Must be able to type 45 wpm and have the ability to input data and access information on the computer Must have proficient working knowledge of Microsoft Office, Opera; preferred.
• Education : College Degree or equivalent education, , hotel Business College.
• Subject Expertise : Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law, and the development of long-range planning.

Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.

Ability to read, write, speak, and understand the English language to communicate with management and staff. Written communication skills to be concise, well organized, complete, clear, and understandable in order to formulate complex reports and communicate with the public, staff, head office, and owners.

Ability to move throughout premises and visually inspect conditions including bending, stooping, and reaching arms overhead.

Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law, and the development of long-range planning.

Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.

Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write, and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed, and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS :

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required : As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required : Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24 / 7 and some weekend or holiday work may occasionally be required.

Benefits :

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :

Full Time Benefits

• Competitive Base Salary
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month / Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values :

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.

Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Job Details

HOUSEKEEPING SUPERVISOR

Do you love to clean and are confident that you can supervise a team?

Are you detail-oriented, friendly, but firm?

Do you know what it takes to get the job done while making sure your team is happy and productive?

If so, you may just be the right fit for the HOUSEKEEPING SUPERVISOR position that we are looking to fill.

Here is your main responsibility :

As the Housekeeping Supervisor, you are responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Executive Housekeeper's functions in his / her absence.

You will supervise daily operations in maintaining the maintenance / sanitation of the guest rooms, public areas and pool / health club.

May supervise the laundry operations. Recommend and implement procedural changes. Monitors inventories and expenses.

Here is your main responsibility :

As the Housekeeping Supervisor, you are responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Executive Housekeeper's functions in his / her absence.

You will supervise daily operations in maintaining the maintenance / sanitation of the guest rooms, public areas and pool / health club.

May supervise the laundry operations. Recommend and implement procedural changes. Monitors inventories and expenses.

These are what you need to do :

1. Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.

a. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working

b. Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner

c. Maintain regular attendance based on property needs and standards

d. Use proper two-way radio and phone etiquette at all times when communicating with co-workers

e. Inspect staff’s work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.

f. Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant’s carts are clean and restocked

g. Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time

h. Maintain key control system; collect all keys and assignment sheets daily at the end of each shift

i. Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance

j. Submit proper documentation regarding poor work performance, misconduct, attendance issues and improper attire

k. Ensure that all staff takes their 30-minute meal breaks and rest periods

l. Handle items for Lost and Found according to Springboard standards

m. Inspect all VIP rooms and report their availability to the Front Desk

2. Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident / loss prevention programs, Springboard policies and health / sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

3. Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.

4. Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.

5. The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his / her absence.

6. Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

7. Refer and follow up on maintenance issues / problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain / improve guest satisfaction.