Solutions Development Center Jobs (1)

Call Center Agent (General Clerk III)

We are soliciting candidates that qualify as a Call Center Agent (General Clerk III) supporting the FAA, Aerospace Medical Certification Division (AMCD) at MMAC in Oklahoma City, OK.

Located in CAMI, the Aerospace Medical Certification Division (AMCD) is responsible for the administration of the United States program to fulfill the aerospace medical certification needs for holders of U.S. pilot certificates.

REQUIREMENTS

• Requires a High school diploma
• Minimum 3+ years of experience
• Competency in DIWS
• Ability to perform tasks utilizing automated systems
• Competency in Microsoft office
• Ability to understand and adhere to guidelines policies, procedures, rules, and regulations
• Ability to work independently in a fast paced, high pressured environment
• Possess exceptional telephone and customer service skills
• Adherence to ACMD procedures during receipt, routing, and processing of documents
• Medical terminology training preferred

RESPONSIBILITIES

• Maintain an average of 10% or less abandoned calls per month
• Receive incoming calls from airmen, AMEs, pilot advocacy groups, etc. Types of calls include certification status, letter clarifications, general information and AME Guide information
• Prepare Telephone Action Request (TAR) issued to address problems and forward to supervisor for review and action
• Receive calls from FAA Regions, Headquarters, Security, Flight Standards, and Attorneys (authorized by letter from airman)
• Provide accurate information in accordance with AMCD policies

FULL BENEFIT PACKAGE MAY INCLUDE

• Paid Federal Government Holidays
• 100% Medical premium for employee
• 100% Life Insurance, Dental and Vision (Family Plan).

We are an Equal Opportunity Employer

We do not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, genetic information or any other characteristic protected by law.