Fuel Center Clerk
Company Name : Smith's Food and Drug
Position Type : Employee
FLSA Status : Non-Exempt
Position Summary :
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.
Achieve sales and profit goals established for the store, and monitor and control all established quality assurance standards.
Support the day-to-day functions of the store operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Functions :
- Adhere to all local, state and federal health and civil codes.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Maintain an awareness of inventory / stocking conditions; note any discrepancies in inventory.
- Observe scheduled shift operating hours.
- Understand and perform cashier functions.
- Responsible for fuel delivery and documentation of fuel inventory.
- Comply with safety procedures and identify unsafe conditions to management.
- Maintain state, local and company compliance reports and logs.
- Complete incident and security reports.
- Clean up spills and complete Fuel Spill Report.
- Maintain knowledge of emergency plans numbers and procedures.
- Stock and inventory merchandise in kiosks.
- Responsible for cleaning and maintaining kiosk and equipment as well as fuel dispensers, vending machines, trash receptacles, customer surfaces, and parking area outside the kiosk.
- Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks, or issues, and illegal activity, including : robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications :
- Effective communication skills
- Knowledge of basic math : counting, addition, and subtraction
- Ability to handle stressful situations
- Must be 18 or older
- Current alcohol sellers permit once employed
- Must be able to meet the minimum physical demands of the position.
- Current food handlers permit once employed.
Desired Previous Job Experience :
- High school diploma or equivalent.
- Second language : speaking, reading and / or writing.
- Fuel experience
Education Level :
Customer Service Manager
Company Name : Smith's Food and Drug
Position Type : Employee
FLSA Status : Non-Exempt
Position Summary :
Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end.
Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Functions :
- Communicate company, department, and job specific information to associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products.
- Stay current with present, future, seasonal and special ads.
- Understand inventory / stocking and Computer Assisted Ordering.
- Observe scheduled shift operating hours.
- Lead front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals.
- Ensure that customers' needs are addressed quickly and professionally.
- Conduct daily huddles with front end associates to discuss service standard and results.
- Perform cash loans and pick-ups from all store registers as needed through their shift using the VeriBalance system and safe procedures;
verify safe counts at the beginning of the shift and balance safe at the end of shift.
- Manage breaks and lunches for all front end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help.
- Observe, coach, praises all front end associates on a daily basis on all front end expectations such as, but not limited to proper checking techniques, engagement, Que-Vision, self-checkout lead behaviors, proper bagging.
- Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items, avoid manual hand rings, proper use of gold slips, close the loop and follow up with all register operators.
- Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks or issues, and illegal activity, including : robbery, theft or fraud.
- Oversee and manage the efficient operations of all functions and activities of the front-end.
- Adhere to all local, state and federal laws, and company guidelines.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications :
- Having successfully completed checker, U-scan, service booth, and bagger training
- Effective communication skills
- Knowledge of basic math : counting, addition, and subtraction
- Ability to handle stressful situations
- Must be able to meet the minimum physical demands of the position
- Must be 21 or older
- Current alcohol sellers permit once employed
Desired Previous Job Experience :
- High school diploma or equivalent
- Cashier, retail, or management experience
- Second language : speaking, reading and / or writing
Education Level :
Bakery Manager
Company Name : Smith's Food and Drug
Position Type : Employee
FLSA Status : Non-Exempt
Position Summary :
Create an outstanding customer experience through exceptional service. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.
Direct and supervise all functions, duties and activities for the Bakery department. Support the day-to-day functions of the Bakery operations.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Functions :
- Adhere to all local, state, and federal health and civil code regulations.
- Observe scheduled shift operating hours.
- Communicate company, department, and job specific information to associates.
- Establish performance goals for department and empower associates to meet or exceed targets.
- Develop adequate scheduling to balance customer volume with associate needs.
- Train and develop associates on performance of their job and participate in the performance appraisal process.
- Adhere to all local, state, and federal health and civil code regulations.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Offer product samples to help customers discover new items or products they inquire about.
- Suggestive sell through intercom announcements.
- Stay current with present, future, seasonal and special ads.
- Monitor and control expenses for the department.
- Assist store management in preparing the store / department budget, profit and loss reviews, and take appropriate action on all financial reports.
- Maintain an awareness of inventory / stocking conditions note any discrepancies in inventory.
- Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
- Plan, organize and supervise the inventory process.
- Train department associates on inventory / stocking and Computer Assisted Ordering.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained.
- Ensure associate participation in mandatory training programs.
- Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Minimum Position Qualifications :
- Effective communication skills
- Knowledge of basic math : counting, addition, and subtraction
- Ability to handle stressful situations
- Must be able to meet the minimum physical demands of the position
- Must be 18 or older
Desired Previous Job Experience :
- High school diploma or equivalent
- Management experience preferred
- Bakery experience
- Retail experience
- Second language : speaking, reading and / or writing
- Completion of the WAFC Retail Management Certificate
Education Level :
Cashier
Company Name : Smith's Food and Drug
Position Type : Employee
FLSA Status : Non-Exempt
Essential Job Functions :
- Cashier / Checker is responsible for being visible and actively greeting, engaging and assisting customers.
- Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
- Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
- Checker needs to understand and adhere to the company's limits on cash shortages and / or overages and work honestly and effectively to control loss.
- Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
- Report pricing discrepancies to the Scan Coordinator.
- Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
- Stay current with present, future, seasonal and special ads.
- Adhere to all food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Adhere to all local, state and federal laws, and company guidelines.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications :
- Customer service experience
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math (counting, addition, and subtraction)
Desired Previous Job Experience :
- Customer service experience
- Prior experience as a Bagger or Courtesy Clerk
Position Summary :
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Education Level :