Medical Assistant - Outpatient Call Center
Shepherd Center, located in Atlanta, Georgia, is a private, not-for-profit hospital specializing in medical treatment, research and rehabilitation for people with spinal cord injury, brain injury, stroke, multiple sclerosis, spine and chronic pain, and other neuromuscular conditions.
Join us in our mission to help people with a temporary or permanent disability, rebuild their lives with hope, independence and dignity, advocating for their full inclusion in all aspects of community life.
At Shepherd Center, you’ll discover a diverse and inclusive environment, enlightened leadership, a culture of teamwork, professionalism and mutual respect.
If you are seeking career advancement, continuing education opportunities coupled with a welcoming and fun workplace, competitive compensation and employment benefits, visit our to explore current openings.
36 hours per week
The Medical Assistant (MA) works closely with patients to provide basic care, serving as a clinical resource, patient advocate, and educator.
This position creates a positive environment for the patient through daily interactions. The MA provides comfort measures to patients in order to help ensure a positive experience with Shepherd Center.
This position is expected to independently carry out all duties in an ethical manner, ensuring patient safety, privacy, dignity and confidentiality.
JOB RESPONSIBILITIES :
The MA interacts with and contributes to the professional development and image of all unit staff practicing in a Shred Governance model of nursing practice.
The MA performs assigned tasks of direct and indirect care in the multi-specialty clinics to meet the care needs of patients under the direct supervision of a physician and / or Registered Nurse (RN,) or assigned supervisor.
Observes and effectively communicates changes in patient’s condition to the RN and responds appropriately to emergency situations.
Performs procedures, reporting clinical observations and assisting with activities of daily living.
Practices standard precaution and isolation procedures to maintain a safe and healthy environment for patient’s, visitors and staff.
The MA participates as a member of the health care team and accepts appropriate delegation from the RN or physician in meeting needs of the patient / family.
Performs consistent with Shepherd Center standards, clinical policies, and procedures.
The MA carries out designated activities that are within those functions limited by law to unlicensed health care personnel.
Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee / patient / visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
Adheres to patient / family centered principles using the communication and engagement tools (OARS / AIDECT).
Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee / patient / visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility.
Identifies potential risk areas within area of responsibility and supports problem resolution process.
Performs other duties as required / requested / assigned.
REQUIRED MINIMUM EDUCATION :
High school education or equivalent.
REQUIRED MINIMUM CERTIFICATION :
No minimum requirements.
REQUIRED MINIMUM EXPERIENCE :
Minimum one (1) year experience in hospital-based patient care field along with a CMA, RMA or CCMA.
Three (3 ) years experience in a hospital-based environment in lieu of certification.
REQUIRED MINIMUM SKILLS :
Basic computer skills, including prior experience with electronic
Experience working in a team environment.
Takes responsibility for growing professionally and seek opportunities for improving skills.
Communicates effectively using timely verbal, non-verbal and written communication.
Willingly adapts to changing work demands and work environment.
Completes orientation and initial assessment of competency successfully by determined due date.
Completes mandatory education and annual competency assessment requirements by determined due date.
PREFERRED QUALIFICATIONS :
Graduate from a Medical diploma or associate degree program preferred.
Active Medical Assistant certification (CMA), or registration (RMA) or Certified Clinical Medical Assistant (CCMA) is preferred.
BLS required to work in Pain Clinic or be willing to get certified within six (6) months of hire date.
PHYSICAL DEMANDS :
Uses body, tools, or special devices to safely, effectively, and efficiently move, guide, or place patients. Involves some latitude for judgement with regard to precision attained and the selection of what adaptive device(s) to utilize.
Ability to transfer and position patients, consistent with lifting up to 20 lbs.
WORKING CONDITIONS :
Patient care environment.
Some potential for exposure to blood and body fluids.
Some potential exposure to infectious viruses.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.
They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.