Operations Manager - Mobile Offices
Satellite Shelters, Inc., a leader in the mobile modular industry, is currently looking for a logistics professional who is a highly organized and detail-oriented individual for our Operations Manager in our Houston area branch.
The ideal candidate is an effective leader, problem-solver and HIGHLY effective communicator. Experience in the construction or mobile office industries preferred.
Position Summary :
Operations : The Operations Manager partners with the Branch Manager in supervision of the local scheduling and real-time operations that facilitate the maximization of resources.
This position strives to achieve customer : satisfaction, productivity, product development, service and quality, schedule adherence, and Budget goals.
Safety : In addition to the daily operations of the branch, the Operations Manager will work to eliminate or control any hazardous conditions created from a variety of issues to create a safe working environment.
They will also be responsible for training, incident reporting / monitoring, and development of emergency response.
Technology : Efficiencies and system integration into our day-to-day activities is an important aspect to our recent success;
and it is ever growing. The Operations Manager must be willing and able to implement and develop these efficiencies and have communication with the Plymouth office in facilitation of existing and future technologies.
Essential Duties and Responsibilities :
Operations :
- Oversee daily activities of yard supervisors, workers and drivers.
- Delegate duties as needed, ie material stock and yard upkeep and cleanliness
- Coordinate scheduling of deliveries, pickups, and multi-sectional set-ups.
- Ensure standards for cleaning, repair, and refurbishment of each unit to follow company policy.
- Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
- Maintain a favorable working relationship with all other company employees to foster, aid, and promote a cooperative and harmonious working climate.
- Maximize employee morale, productivity, and efficiency / effectiveness.
- Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
- Maintain a qualified staff consisting of both employees and contractors
- Manage oversight of stock assignment to branches
- Issue and track vendor purchase orders
- Develop and build relationships with vendors, manage partnership pricing structure
- Recruit and evaluate vendors / contractors who are capable of completing work outside of Satellite's operational capabilities.
- Manage purchasing and expense associated with the maintenance of the yard and equipment
- Implement best practices for inspections, storage, and inventory levels
- Perform inbound inspections and implement / develop Quality Control policy
- Maintain truck and vehicle fleet
- Perform other duties as assigned
Safety :
- Plan, organize, direct, audit, and control all safety activities, training, safety manuals, and safety process and procedures
- Identify potential problems and risks
- Enact and evaluates contingency plans as needed for a variety of safety projects and programs
- Investigate and respond to safety issues and conduct analysis to determine "root causes"
- Assist with the development and implementation of new hire orientation and training on all repairs and maintenance procedures to insure safe practices
- Establish, maintain, and administer programs and best practices for repair, maintenance, delivery, set-up, tear down, and freight functions to ensure procedures are completed safely
- Partner with leadership team to manage and implement the Safety Committee, safety training, and other awareness programs, promote employee involvement with safety awareness, continuous safety process improvement, commitment to safety among all employees, and development of safety-oriented incentive programs
- Insure timely reporting and investigation of all incidents and coordinate back to work efforts
- Develop emergency response procedures and evacuation plans
- Recommend major purchases and expenditures related to safety requirements
- Manage the training of all yard personnel and drivers in Satellite's safety policies and programs
- Perform other duties as required
Technology :
- Constant access to email and communication with others
- Utilizing internet tools for weather updates, mapping, material orders, et cetera
- Working within NAV to update FA information, issue Purchase Orders, create and edit service tickets, et cetera
- Help to implement new technology at the branch with Plymouth intervention and support
- Being open, willing, and able to expand technological efficiencies as they are presented
Supervisory Responsibilities :
This position manages all employees, vendors, and contractors working in the yard as well as all drivers and service techs.
Education / Experience Requirements :
- BS / BA in related field and 3-5 years safety and operations management experience
- Previous supervisory experience as a fleet manager or in a service / rental / construction-based environment.
- Experience working with CRM and operations programs
- Knowledge of modular buildings is helpful but not required.
- Experience working in a customer service-based environment
Required Skills :
- Proven effective supervisory skills
- Strong customer service focus
- Ability to effectively manage multiple and changing priorities in a fast-paced environment
- Good written and verbal communication skills
- Experience providing safety and operational support to remote based employees highly desirable
- Strong verbal and written skills
- Strong Proficiency in Microsoft Office, especially Excel.
- Computer skills and average typing speed of 38 words per minute
- Basic knowledge and literacy of an income statement
- Comprehensive knowledge of construction practices and / or contracting of subcontractors
- Must have exceptional time management and organizational skills
- Demonstrated ability to analyze complex issues and resolve them quickly in an ethical manner
Physical / Mental Demands :
- Wears personnel protective equipment as required
- Physical and mental ability to operate company vehicles and associated equipment
- Demonstrated ability to perform rigorous outdoor and indoor duties including walking, standing, climbing, stooping, squatting, bending, twisting, kneeling, reaching, sitting, lifting, grasping, pushing, pulling, manual dexterity, etc.
- Ability to lift a minimum of 125 pounds
- Good fine motor skills, coordination, range of motion, and grip strength
- Ability to work in all climate conditions
- Ability to be exposed to loud noise levels
- Ability to operate hand and power tools
- Ability to work in an environment containing dirt, grease, and dust
- Ability to work safely around heavy machinery and heavy equipment
- Ability to hold air impact tools up to 30 pounds
Other Duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee of this job.
Duties, responsibilities, and activities may change at any time with or without notice.
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Sales Representative - Tulsa, OK
Satellite Shelters, Inc., a leader in the mobile modular industry, is currently looking for a Mobile Office Sales Rep for their growing branch located outside the Tulsa, OK area.
The ideal candidate will able to work independently, is a self-starter and problem-solver, with a great customer care philosophy.
Experience in the mobile modular industry preferred.
Position Summary :
Sales : The position partners with the Branch Manager and other Sales Representatives to increase volume of product sales.
In addition the assisting in upkeep of current customers, the Sales Representative will incorporate sales techniques to grow and maintain our customer base.
This position works primarily in the office with limited travel.
Sales Data Upkeep : This position captures the accurate data, tracks sales, and monitors technology to ensure that all possible prospect needs are met.
Essential Duties and Responsibilities :
Sales :
- Qualifies incoming leads from sources
- Develops and increases sales revenue to meet assigned targets.
- Coordinates the rental, sale, and lease of new and existing products and services.
- Maintains a high level of contact with key accounts to insure long-term business relationships.
- Attends trade shows
- Keeps informed of new products, services, and other general information of interest to customers.
- Utilizes trade data lists, marketing lists, trade associations and visiting customer job sites to acquire new customers.
- Follows up with customers on a timely basis to provide the highest level of customer service.
- Meeting or exceeding designated sales targets for assigned territory.
- Troubleshoots quality control issues
- Perform other duties as assigned.
Sales data Upkeep :
- Utilize available technology to assist in the promotion and sales.
- Converts quotes into orders
- Maintains existing customer data and sales reports.
- Designs new reports as needed.
- Management of Satellite’s internet stores
- Creates and modifies floor plans in company software
- Works with marketing to create sales sheets, sale flyers, and other marketing materials.
- Develops and conducts marketing programs for assigned territory
- Performs other duties as required
Supervisory Responsibilities :
No formal supervisory role.
Education and Experience Requirements :
- Bachelor’s degree in Business Administration, or equivalent experience required
- Direct sales experience preferred
- Development of a prioritization system to ensure work is completed quickly and efficiently.
- Proficient in Navision, Salesforce.com, Microsoft Office. If experience is limited, applicant will have the willingness to learn this software
Required Competencies / Skills :
- Ability to work effectively on a team to enhance the growth of the company.
- Excellent organizational skills to coordinate all aspects of sales.
- Strong interpersonal skills in working with both customers, vendors, and sub-contractors.
- Proven ability to work accurately.
- Excellent problem solving and detail oriented skills.
- Previous successful sales experience in a high transaction, B2B, repeat customer environment.
- Strong written and verbal communication
- Experience using the telephone as a prospecting and sales tool.
- Good time management and organizational skills
- Proficiency in MS Office Suite, CRM programs, and other computer software.
- Schedule flexibility for travel
Physical / Mental Demands :
Position requires a high degree of concentration to manage frequent interruptions while meeting strict deadlines. While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is also required to lift up to 35 pounds worth of marketing material for trade shows and displays.
Travel Requirements :
This position requires minimal travel
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
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