Network Administrator
Description
The primary purpose of this position is to administer all aspects of the Authority’s network infrastructure, residential wireless networks and VoIP telephony system by installing, configuring, managing, and troubleshooting current systems.
The incumbent leads the planning and implementation of projects for new systems and technologies, as well as the network-related Help Log functions for the Authority.
The incumbent also provides day-to-day technical supervision for lower-level department staff.
All activities must support the San Antonio Housing Authority’s (SAHA’s) mission, strategic goals, and objectives, while producing results that accomplish the goals of the Department of Innovative Technology.
Examples of Duties
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
Monitors network performance, administering all LAN, WAN, SD-WAN, Wi-Fi related hardware, including servers, network switches, routers, firewalls, IPS, content filters,, access points, wireless controllers, VPN Concentrators, cabling structure, and utilization tools;
Supports and verifies the availability of all fax, elevator, pool lines, VoIPtelephony systems, dial plans, IVRs, call queues, call rules and routes..
Designs large scale public WiFi networks, cloud and virtualization environments; assesses existing infrastructure and incorporates new technology in order to optimize network performance..
Executes all network changes within approved change management window, using IT change management procedures to ensure team communication and documentation.
Develops and maintains appropriate documentation related to network licensing deadlines, systems administration, maintenance, implementations and security certificate licensing.
Secures the network by managing and updating IPS, wildfire, network based antivirus, hardening devices and administering knowbe4 cyber security awareness software.
Designs, installs, configures, and repairs, Digital Signage network, public wi-fi peripherals, Network Security Card and Badge equipment, doors, cameras, and audiovisual hardware and software.
- Provided guidance, mentorship and OJT training to network staff in maintaining the Authority’s LAN, WAN, Wi-Fi, telecommunications, mobile devices, computers, printers, and servers;
- ensures network support for the Authority’s residential wireless network of 50 community rooms and configures VPN network appliances at remote sites to ensure connectivity to key production systems;
including vendors needing access to our internal systems.
Oversees the resolution of network performance issues; provides bandwidth usage; creates graphical reports to resolve network problems.
Responsible for the administrative functions of the Authority’s Ring Central Cloud Voip Communication and Collaboration;
processes user provisioning and deprovisioning as well as produces reports for analytics; ensures that correct permissions are applied to Voip system.
Develops network onboarding and offboarding procedures for all users entering and exiting the Authority. Assist in administering onboarding training and presentations.
Completes the required training through CBT Nuggets and other relevant training platforms.
Leads the installation, development, and maintenance of the Authority’s networks; ensures the daily production ( Help Log’) issues related to networks, Ring Central, mobile devices, Wi-Fi, audio visual, web content filtering, internet access, or cabling requests are resolved within the 48 hour to deliver IT required Quality Service (QS).
Manages cellular plans through providers management portal and ensures all devices are deployed through mobile device management systems.
Keeps Security Top of MInd : Maintains data security and information confidentiality in accordance with legal requirements;
protects our WAN and all its appliances by applying patches and updates in a timely manner to ensure optimum protection of our network infrastructure and in defense of the perimeter.
Performs other duties as assigned.
Behavioral Competencies :
This position requires the incumbent to exhibit the following behavioral skills :
Leadership : Provides direction to people and / or projects by clearly and effectively setting course of action for the department, staff, and tasks;
manages the planning, execution, and achievement of department goals by providing regular communication to staff and stakeholders
Commitment : Sets high standards of performance; pursues aggressive goals and works hard / smart to achieve them; strives for results and success;
conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition
Customer Service : Meets / exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers;
talks and acts with customers in mind; and recognizes working colleagues as customers
Effective Communication : Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing;
demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively
Responsiveness and Accountability : Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work;
and does fair share of work. Complies with procedures and understands the importance of maintaining and managing confidential and proprietary information.
- Teamwork : Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback;
- contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed;
attends, supports, and participates in all team building exercises and events
Continuous Improvement and Innovation : Seeks the continuous improvement of technological business processes and services;
explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions
Typical Qualifications
Education and Experience :
Required :
Bachelor’s Degree in information technology, computer science, or related field
4 years of progressively responsible experience in network, telephony, electronic, or computer management.
An equivalent combination of education and experience may be considered.
Must have the ability to learn and use cloud applications such as the Google GSuite applications to include but not limited to : Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.
Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to : One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.
Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Preferred :
Ability to learn cloud technologies such as LucidChart for diagram , workflow and chart drawing. Experience with Vizio or equivalent is acceptable.
Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
License and Certifications :
Texas Class "C" driver's license and be insurable by SAHA’s liability and fleet insurance carrier.
Must have the ability to earn certifications as required by assigned tasks.
CCNA Certification
Technical Skill :
To perform this job successfully, the employee should have :
Strong skills in VPN technologies, Content Filters, Anti-Virus, Anti-Spam software, Google GSuite Apps, Cisco ios, Palo Alto PAN OS and network monitoring software.
Strong and demonstrated understanding of project management phases, techniques, and tools is required. Must have the ability to learn other computer network skills and software programs as relevant to Network Administration appliances and configuration syntax as required by assigned tasks.
Knowledge to Cloud Platforms Technologies as they relate to Network Administration
Knowledge of coaxial, fiber and copper cabling
Knowledge of IPS / IDS, DHCP and DNS.
Knowledge of Palo Alto firewalls
Knowledge of Meraki firewalls and access points
Knowledge of Cisco switches and routers
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting;
standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings.
The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements include occasional lifting / carrying of 5-10 pounds.
Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.
Office environment
The noise level in the work environment is usually moderate
High level of interaction with external / internal clients
May be required to work at different properties or sites for interim periods to support business needs
Outside environment
Subject to environmental elements when conducting visits to various sites or participating in outside events.
ADA STATEMENT
In compliance with the Americans with Disabilities Act, the San Antonio Housing Authority will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an undue hardship on the operation of the employer’s business.
ETHICS
As a public agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public.
Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.
SUMMARY OF BENEFITSINSURANCE PLANS
HEALTH INSURANCE - BLUE CROSS / BLUE SHIELD HEALTH PLAN
This is a voluntary benefit for the employees. Employees can choose from two PPO medical plans (750 & 1000). Opportunity Home contributes between 78-85% of the cost.
This is effective on the 1st day of the month following the date of hire.
DENTAL INSURANCE BLUE CROSS / BLUE SHIELD DENTAL PLAN (BLUECARE DENTAL)
This is a voluntary benefit for employees. Opportunity Home contributes 50% of the cost. This is effective on the 1st day of the month following the date of hire.
VISION INSURANCE AVESIS
This is a voluntary benefit for employees. Opportunity Home contributes one third of the cost. This is effective on the 1st day of the month following the date of hire.
LIFE INSURANCE (BLUE CROSS / BLUE SHIELD OF TEXAS)
Life insurance is furnished at no cost to the employee for the amount of one time the employee’s annual salary rounded to the next thousand.
Employees have the option to purchase additional life insurance at their own cost. This benefit is effective immediately.
If additional life insurance is not elected during the first 30 days of employment, enrollment will be subject to the completion of an Evidence of Insurability form.
LONG TERM DISABILITY (BLUE CROSS / BLUE SHIELD OF TEXAS)
Long term disability is furnished at no cost to the employee. The employee will be eligible to receive a weekly benefit of 66.
67% of their basic weekly income. This is effective following 90 days of employment.
SHORT TERM DISABILITY (BLUE CROSS / BLUE SHIELD OF TEXAS)
Short term disability is furnished at no cost to the employee. The employee will be eligible to receive a weekly benefit of 66.
67% of their basic weekly income. This is effective following 90 days of employment.
VOLUNTARY ACCIDENT INSURANCE - (BLUE CROSS / BLUE SHIELD OF TEXAS)
This is a voluntary benefit for employees. This benefit pays for treatments, services, or injuries incurred, as a result of a covered accident.
VOLUNTARY CRITICAL ILLNESS - (BLUE CROSS / BLUE SHIELD OF TEXAS)
This is a voluntary benefit for employees. This benefit helps cover unplanned expenses when recovering from a critical illness.
LEGAL SERVICES - METLAW LEGAL SERVICES
This is a voluntary benefit for employees. This program offers employees convenient access to affordable legal services such as preparation of Wills / Trusts;
Debt Matters; Consumer Protection; Real Estate Matters; Document Preparation and Review, plus various other services.
RETIREMENT PLANS
OPPORTUNITY HOME PENSION PLAN
This is a mandatory benefit. All employees are required to participate in the pension plan following one year of employment.
Opportunity Home contributes 11% and the employee contributes 5% of the gross wages each payroll. This is effective the quarter (January, April, July, or October) following the employee’s one year anniversary.
457 DEFERRED COMPENSATION PLAN - (MISSION SQUARE)
This is a voluntary benefit. This is effective immediately upon receipt of an enrollment application. Minimum contribution is $10 per pay period.
Maximum contribution is subject to IRS laws.
ADDITIONAL BENEFITS
FLEXIBLE SPENDING ACCOUNTS MCGRIFF INSURANCE SERVICES
This is a voluntary benefit. Medical reimbursement and Dependent Care reimbursement accounts allow the employee to save money from their paycheck on a pre-tax basis.
The amount that the employee elects to contribute is not subject to federal income tax, social security or medicare.
FMLA / ADA ADMINISTRATION - ABSENCE MANAGEMENT (COMPSYCH)
This program provides employee leave administration services. Provides direct online tools and resources to employees. Employees / Supervisors deal directly with Intake Specialists who can answer questions, provide consultation, eligibility and guidance.
PAID PARENTAL LEAVE
Opportunity Home contributes 100% for six weeks of paid parental leave.
PTO DONATION
This is a voluntary program. All eligible employees will be allowed to donate PTO from their unused balance to their co-workers in need of PTO who have a major family medical emergency or a major disaster.
Employees who would like to receive donated personal time from their co-workers must generally have a situation that meets the guidelines.
Employees must be employed with Opportunity Home for a minimum of one year to be eligible to donate and / or receive donated personal time.
LIVONGO DIABETES MANAGEMENT (BCBS)
Opportunity Home contributes 100% for this program. Employees and dependents covered under BCBS Medical insurance are eligible for this program.
The program provides escalated treatment options to minimize and delay the ongoing progression of this disease. Features include real time messaging on a connected blood glucose meter;
certified diabetes educators; interventions when readings are out of range; test strips and lancets at no extra cost, delivery at your door.
SMOKING CESSATION PROGRAM (BCBS)
Opportunity Home contributes 100% for this program. Employees and dependents covered under BCBS Medical insurance are eligible for this program.
The program provides assistance with methods to learn how to quit smoking. Features include telephonic coaching via secure messaging;
digital self-management with weekly online lessons; qualified staff, i.e. registered and licensed nurses, dietitians, exercise specialists, health educators and mental health counselors.
EMPLOYEE ASSISTANCE PROGRAM LOGICAL MANAGEMENT
Opportunity Home contributes 100% for six counseling sessions per year and is available to both employees and their family members.
This is effective immediately upon employment.
TUITION REIMBURSEMENT PROGRAM
This benefit is effective after six months of employment.
DISCOUNTED TICKETS
Opportunity Home sells discounted tickets to Santikos Theaters and Fiesta Texas(during the summer months).
GYM REIMBURSEMENT / WEIGHT LOSS PROGRAM
Opportunity Home will reimburse up to $50 per month for an employee’s membership in a gym or nationally recognized weight loss program.
HOLIDAYS
Opportunity Home furnishes employees with 13 paid holidays annually.
Martin Luther King Day January
President’s Day February
Battle of Flowers Day April
Memorial Day May
Juneteenth - June
4th of July July
Labor Day September
Indigenous People’s Day - October
Veteran’s Day - November
Thanksgiving - November
Friday after Thanksgiving - November
Christmas Eve Day - December
Christmas Day - December
PAID TIME OFF (PTO)
Years of serviceTime earned
0-3 years*3 weeks, 4.62 hours accrued per pay period
Over 3 years4 weeks, 6.15 hours accrued per pay period
Over 9 years5 weeks, 7.69 hours accrued per pay period
Maximum of 440 hours of PTO can be held at any time. Once the maximum amount is reached, PTO will stop accruing until some PTO has been used.
01 Do you at least have a Bachelor's Degree in information technology, computer science, or related field?
02 Do you have at least 4 years of progressively responsible experience in network, telephony, electronic, or computer management?
03 Do you have a valid driver's license?
Required Question