Sacramento Housing & Redevelopment Agency (SHRA) Jobs (2)

Salary : $39,.23 - $50,.59 Annually USD

Job Description

Description

Classification : AFSCME Represented, Non-exempt

Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.

Responsible for the flow of customer queries and complaints. To do well in this role, incumbent need to be able to remain calm when customers are frustrated and have experience working with computers.

SUPERVISION RECEIVED AND SUPPORT / GUIDANCE EXERCISED

• Receives direct supervision from the department Manager
• Receives lead direction from senior department staff
• Receives functional guidance from higher level staff

SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento.

In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits.

Some of these benefits include :

• Fully paid medical / dental benefits for full family
• CalPERS Pension Retirement
• Student Loan Reimbursement and Tuition Reimbursement up to $5, / year
• 12 paid holidays + 3 floating holidays (accrued)
• 2 weeks vacation per year (accrued) + 12 days sick leave (accrued)

This position will require working onsite in Sacramento, CA.

Essential Areas of Responsibility

Customer Service :

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller / visitor
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing work orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints after calls and / or visits
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• foster ongoing relationships by resolving any issues quickly

Community Resident Support

• Respond to rental inquiries made by phone, internet and walk-in traffic with an objective of securing appointments;
• Perform administrative duties related to the on-site marketing function.
• Exercise discretion as it relates to confidential resident, property and company information.
• Assist residents with work order requests, ensuring quality and timely completion
• Maintain Legal Compliance with company standards and applicable laws, e.g., Fair Housing and Landlord / Tenant laws

Education & Experience

Experience : Experience working in a customer support environment.

Education : High school diploma, general education degree or equivalent.

Licenses and Certificates : Must possess and maintain an applicable California Driver License and a driving record acceptable to the Agency's insurance carrier.

Physical Abilities and Work Environment : Position may require prolonged sitting, standing, walking, and reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily office activities.

May be required to drive during inclement weather conditions. The position also requires frequent grasping, repetitive hand movement and coordination in preparing statistical reports and data using a computer keyboard.

Depending on the physical office location occasional use of stairs and walking on uneven ground, Additionally, the position requires reading correspondence, statistical data, and using a computer.

Acute hearing is required when providing phone and face-to-face service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required.

Other Requirements : May be required to take and successfully pass a pre-employment physical examination.

OTHER DUTIES :

All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.

Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned.

Any employee serving on a problem-solving team may be asked to carry out the role of team leader.

Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his / her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety.

All drivers must maintain their insurability.

EXAMINATION :

Only up to candidates may be invited to the written examination. Only up to 32 who pass the written examination may be invited to the oral exam.

Both the written and the oral must be passed in order to be placed on the eligible list for this classification.

Candidates will be reviewed on June 30, July 14, and July 28.

This position will require working onsite in Sacramento, CA.

Job Duties & Responsibilities

Knowledge, Skills and Abilities Required to perform essential job functions :

This position requires the ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals possess the ability to work their scheduled hours plus any other hours scheduled in order to complete the job;

must attend training classes as scheduled. Work schedules and location assignments are subject to change.

• Ability to stay calm and remain professional and courteous with customers at all times
• Excellent verbal and written communication skills
• Exhibit superior customer service skills, communicate well over the phone
• Perform a variety of administrative tasks
• Be motivated by being key support to the office
• Display a willingness to help and collaborate with internal and external customers.
• Ability to work closely and well with others in a team environment.
• Ability to discern necessary information and assign tasks to crews to be completed
• Knowledge of Microsoft Word and Excel software programs.
• Ability to self-manage and prioritize.
• Multi-tasking is key to success
• Exceptional customer relations skills

As a condition of employment with SHRA, this employee will be required to complete a COVID-19 vaccination recommended by the Centers for Disease Control and Prevention and approved by the U.

S. Food and Drug Administration (including for emergency use) and provide proof of vaccination to the Human Resources Department prior to employment.

Closing Date / Time : 7 / 28 / 5 : 00 PM Pacific

Job Address

Sacramento, California United States

Salary : $,.30 - $,.75 Annually USD

Job Description

Description

Classification : EXEMPT

• The Finance Manager performs highly responsible administrative and professional accounting work; supervises and provides professional and technical guidance to accounting staff;
• assists in the preparation of the Comprehensive Annual Financial Report; researches and analyzes difficult and highly technical transactions;

and maintains fiscal accountability for programs funded by grants and other methods. Incumbents exhibit a high level of expertise in terms of knowledge, skills and abilities.

Knowledge, Skills & Abilities

Knowledge of :

• Generally accepted governmental accounting and auditing principles and practices (GAAP)
• Principles of supervision, training, and performance management
• Relevant State and Federal laws and regulations
• PC hardware and software capabilities and accounting applications
• Principles of financial administration, including budgeting, financial reporting, data processing and purchasing
• Principles of governmental accounting as applied to complex funds of all types
• Business office practices, procedures, methods and equipment
• Federal entitlement programs like Community Development Block Grant (CDBG), Home Investment Partnership Program (HOME) are a plus.
• Housing Authority operations and reporting requirements are a plus

Skill in :

• Preparation and documentation of complex accounting transactions
• Multi-tasking and time management
• Use of computers, computer applications, and accounting- related solutions
• Identification and implementation of adequate internal controls
• Accounts payable, accounts receivable, and payroll
• Accounting for enterprise and governmental funds a plus
• Previous Housing Authority experience a plus

Ability to :

• Analyze and interpret financial and accounting records
• Prepare financial statements and reports according to GAAP
• Design and install new and improved complex accounting and record keeping systems, both manual and computer-based
• Establish and maintain effective working relationships with all levels of staff and management throughout the Agency, and with external auditors
• Plan, assign, and supervise the work of subordinates
• Evaluate compliance with Federal, State and Local laws and regulations
• Work independently and / or as a team member
• Work in stressful situations and under strict deadlines
• Communicate effectively in both oral and written form with Agency officials, representatives of outside agencies, and the public;

prepare and present complex narrative and statistical reports, correspondence, and other written materials to both large and small groups

Prioritize workload efficiently, without direct instruction, to meet deadlines under changing conditions; coordinate multiple projects;

make sound decisions under pressure

• Acquire subject-matter expertise and facilitate groups in the area of work assigned
• Work effectively with sensitive and confidential information in a political environment.
• Establish and maintain effective working relationships with those contacted in the course of work

Essential Areas of Responsibility

Agency Management

Program Managers share responsibilities for implementing Agency-wide objectives and directives through programs and practices which reflect the Vision Statement and the SHRA in-house cultural objectives.

Program Managers are responsible for supporting a "one agency" perspective while acting as advocates for their work units.

Program Managers support the Executive Team as they :

• Implement organization-wide goals and cross department projects and objectives
• Offer input and feedback to long range, strategic and budget planning processes
• Maintain both a department and an organization-wide perspective when considering information, issues and challenges
• Model the Agency's service orientation with all public, elected or funding agency representatives
• Conduct business through cross department participation and review, two way communication and accountability

Operational Duties

• Supervises, plans, assigns, monitors, evaluates and provides professional and technical guidance to accounting staff
• Maintains professional competence
• Reviews and applies new or revised laws, regulations, and accounting standardsParticipates in the management team to plan, organize, direct, problem solve, and provide leadership to the staff in order to accomplish the objective of the departmentMaintains high quality work products and professionalismAssists in the preparation of the Comprehensive Annual Financial Report (CAFR)Assists in the preparation of annual budgetAssists with the preparation of the cost allocation planPeriodically attends evening meetings, including presentation of financial information and responses to governing board inquiries.

Staff Supervision

Model supervisory strategies and approaches that support Agency objectives in all aspects of staff communication and supervision.

Supervisory duties include the responsibility to :

• Provide new employee orientation and training
• Direct professional, technical and clerical personnel
• Ensure that assigned staff has appropriate equipment and knowledge of procedures for implementing the work objectives
• Monitor and maintain the level of productivity in the unit or department
• Assure quality of service to the internal and / or external customer base
• Establish performance objectives and provide ongoing feedback
• Write and conduct performance reviews that communicate both honest assessment and clear goals and objectives
• Communicate management's position, Agency information and work changes to employees
• Comply with Agency policies and practices when acting on or reviewing personnel-related issues including, but not limited to : staff selection, time off requests, overtime requests, employee complaints and concerns, and termination

Education & Experience

EDUCATION & EXPERIENCE

Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Education :

• Bachelor's degree from an accredited college or university with major course work in accounting, business administration or closely related field.
• Specialized training in municipal or governmental accounting is preferred.
• CPA or MBA is a plus.

Experience :

• Four years of increasingly responsible accounting or financial auditing experience, with at least two years of the required experience in a supervisory or managerial capacity.
• Experience with managing financials for tax credit properties.
• Experience processing Accounts Payable, Accounts Receivables, and Payroll are highly desirable.

As a condition of employment with SHRA, this employee will be required to complete a COVID-19 vaccination recommended by the Centers for Disease Control and Prevention and approved by the U.

S. Food and Drug Administration (including for emergency use) and provide proof of vaccination to the Human Resources Department prior to employment.

Closing Date / Time : Continuous

Job Address

Sacramento, California United States