RMH Franchise Corporation Jobs (9)

Primary Responsibilities : Greets (both arriving and departing) and seats all guests in a friendly manner and assists in maintaining the overall guest flow of the restaurant.

Essential Functions and Duties :

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

1. Opens door for all guests arriving / departing and invites guest for a return visit.

2. Walks guests to table and reviews menus, specials, soup of the day, new menu items, and identifies who their server will be.

3. Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.

4. Manages the Wait List when the restaurant is full and ensures that all customers are seated without regard to race or any other protected characteristic.

5. Provides guest assistance to servers as needed, including delivering food to tables, taking initial drink orders, and refilling drink orders as needed.

6. Assists with pre-busing tables and busing tables after guests leave as needed.

7. Wipes down tables, seats and resets condiments at tables as needed.

8. Maintains a clean and organized work area and completes cleaning as assigned.

9. Fills out the feature board and inflates balloons.

10. Recognizes customers as they leave the restaurant to gauge their satisfaction with the service and food, holds the door, and provides balloons to the kids, and invites them to return.

11. Setup / Maintenance : duties completed prior to the restaurant opening, preferably when no guests are in. These duties include general housekeeping and duties associated with getting the restaurant ready for the start of business.

These job duties are paid at minimum wage, not as a tipped position.

12. All other job duties assigned by a manager to ensure the effective and orderly operations of the restaurant.

Applebee’s Service Promise Expectations :

• Make Friendly, Personal Connections
• Keep it Clean and Comfortable
• Set the Pace and be Attentive
• Make it Right, Serve it Fast
• Find it, Fix it

Qualification Standards :

1. Reading, writing and verbal communication skills required.

2. Mobility required during the entire shift.

3. Transports and carries objects (such as high-chair) up to 15 pounds up to 15 times a shift.

4. Ability to wipe

Primary Responsibilities : Mixes and serves alcoholic and non-alcoholic drinks following Applebee’s specifications. Serves food and drinks to guests in a courteous and timely manner.

Essential Functions and Duties :

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

1. Mixes ingredients such as liquor, soda, water and fruit juice to prepare alcoholic and non-alcoholic beverages.

2. Interacts verbally with all bar guests creating a friendly and upbeat atmosphere.

3. Serves food and drinks to all bar guests.

4. Completes assigned opening and closing sidework.

5. Slices fruit and vegetable garnishes for drinks.

6. Presents guest checks to bar patrons. Makes correct change and / or completes any necessary charge card transactions.

7. Processes employee and / or manager food orders.

8. Relays food orders to kitchen via the point-of-sale computerized register system.

9. Setup / Maintenance : duties completed prior to the restaurant opening, preferably when no guests are in. These duties include general housekeeping and duties associated with getting the restaurant ready for the start of business.

These job duties are paid at minimum wage, not as a tipped position.

10. All other job duties assigned by a Manager to ensure the effective and orderly operations of the restaurant.

Applebee’s Service Promise Expectations :

• Make Friendly, Personal Connections
• Keep it Clean and Comfortable
• Set the Pace and be Attentive
• Make it Right, Serve it Fast
• Find it, Fix it

Qualification Standards :

1. Able to operate blenders, frozen drink machines and other bar equipment.

2. Stands during entire shift.

3. Frequent immersion of hands in water every five minutes.

4. Transports glass racks cases up to 25 pounds (such as a case of beer) up to 15 times per shift.

5. Reading, writing, basic math and verbal communication skills required.

Primary Responsibilities : To serve food, drinks, and to accommodate guests’ needs in a courteous and timely manner following Applebee’s Basic Service Steps.

Essential Functions and Duties :

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

1. Delivers food and drinks to guests using Applebee’s team delivery system.

2. Greet guests, answers questions, makes suggestions regarding food, drinks, and service.

3. Interacts verbally with all guests creating a friendly and upbeat atmosphere.

4. Relays orders to service bar and kitchen via the point-of-sale computerized register system.

5. Observes guests and responds to any additional requests.

6. Presents guest check to each table and accepts a form of payment. Makes correct change and / or completes the proper charge card procedure.

7. Participates in the clearing and resetting of dining room tables.

8. Setup / Maintenance : duties completed prior to the restaurant opening, preferably when no guests are in. These duties include general housekeeping and duties associated with getting the restaurant ready for the start of business.

These job duties are paid at minimum wage, not as a tipped position.

9. All other job duties assigned by a manager to ensure the effective and order operations of the restaurant.

Applebee’s Service Promise Expectations :

• Make Friendly, Personal Connections
• Keep it Clean and Comfortable
• Set the Pace and be Attentive
• Make it Right, Serve it Fast
• Find it, Fix it

Qualification Standards :

1. Ability to wipe down table tops, table legs, pick up debris from the floor and wipe down booth seats in all areas of the restaurant.

2. Transports plates, glasses and baskets to and from dining room, service bar, and the kitchen about 30 times per shift.

3. Reading, writing, basic math and verbal communication skills required.

4. Mobility required during the entire shift.

Primary Responsibilities : Mixes and serves alcoholic and non-alcoholic drinks following Applebee’s specifications. Serves food and drinks to guests in a courteous and timely manner.

Essential Functions and Duties :

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

1. Mixes ingredients such as liquor, soda, water and fruit juice to prepare alcoholic and non-alcoholic beverages.

2. Interacts verbally with all bar guests creating a friendly and upbeat atmosphere.

3. Serves food and drinks to all bar guests.

4. Completes assigned opening and closing sidework.

5. Slices fruit and vegetable garnishes for drinks.

6. Presents guest checks to bar patrons. Makes correct change and / or completes any necessary charge card transactions.

7. Processes employee and / or manager food orders.

8. Relays food orders to kitchen via the point-of-sale computerized register system.

9. Setup / Maintenance : duties completed prior to the restaurant opening, preferably when no guests are in. These duties include general housekeeping and duties associated with getting the restaurant ready for the start of business.

These job duties are paid at minimum wage, not as a tipped position.

10. All other job duties assigned by a Manager to ensure the effective and orderly operations of the restaurant.

Applebee’s Service Promise Expectations :

• Make Friendly, Personal Connections
• Keep it Clean and Comfortable
• Set the Pace and be Attentive
• Make it Right, Serve it Fast
• Find it, Fix it

Qualification Standards :

1. Able to operate blenders, frozen drink machines and other bar equipment.

2. Stands during entire shift.

3. Frequent immersion of hands in water every five minutes.

4. Transports glass racks cases up to 25 pounds (such as a case of beer) up to 15 times per shift.

5. Reading, writing, basic math and verbal communication skills required.

Number of Hours Per Week : 50 plus hour work week, typically 10 hour shifts; must be able to work shift, any day of the week, including Friday, Saturday and Sunday;

two (2) days off per week with no guarantee that they will be consecutive. Hours of work, shifts and days worked per week may change periodically due to operational needs.

Qualification Standard :

Prior management experience in a similar organization. Minimum of two (2) years restaurant management or related experience with an emphasis on building sales, managing inventory, customer relations and personnel management.

High school diploma or GED is required. College degree in related fields may be considered in lieu of required experience.

Certification and completion of Applebee’s Management Training Program(s) and the established Applebee’s Manager-in-Training (MIT) program is required.

Must be able to display ongoing proficiency in the use of all restaurant equipment, as well as be able to handle all business / administrative, management, technical and training aspects of both the Front of House and the Back of House.

Essential Functions and Duties :

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

1. Manages Restaurant Environment

a. Ensures prompt, friendly service according to company guidelines.

b. Directs overall activities and performance of associates.

c. Ensures the immediate response and correction of all verbal guest complaints to self and staff; informs GM of all verbal and written complaints.

d. Ensures guest contact and satisfaction through 100% table visits.

e. Is responsible for the Responsible Service of Alcohol through associate training, communication and guest interaction.

f. Maintains adequate departmental inventory levels.

g. Ensures product preparation and presentation uncompromisingly meeting company standards.

h. Effectively schedules associates to meet sales demands.

i. Maintains effective safety and security programs according to company policy and government standards.

j. Corrects unsafe practices or conditions.

k. Promotes and manages restaurant organization, cleanliness and sanitation.

l. Performs routine maintenance and immediately informs GM of needed repairs.

m. Advises GM of any non-routine situation.

n. Communicates with other managers daily through management log and shift change meetings.

2. Manages Associate Performance

a. Promotes quality recruitment and referrals of potential management candidates.

b. Promotes Applebee’s training procedures of new managers.

c. Helps maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings and implementation of company policy.

d. Determines job assignments on a shift-by-shift basis.

e. Develops an environment of constant development of associates, including informal shift reviews and participates in the development of written evaluations every six months.

f. Assesses the effectiveness of associates, provides candid, fair feedback on a regular basis, and continuously works with associates on their areas of development.

g. Conducts thorough Applebee’s approved interviews and makes hiring decisions related to hourly employees.

h. Determines rate of pay for hourly employees.

i. Ensures an immediate response to all employee complaints and takes steps to address them; informs GM of all complaints and People Resources, when appropriate.

j. Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to associates.

k. Monitors acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action, including termination of employment.

Monitors progressive discipline when appropriate.

l. Makes recommendations regarding the promotion of hourly employees.

m. Assures compliance with company policies, practices and procedures.

3. Maintain Controls.

a. Responsible for a designated department of the restaurant.

b. Responsible to control cost in assigned department.

c. Determines materials and inventory to be purchased for assigned department.

d. Maintains and controls the assets of the company.

e. Assures compliance with local, state and federal laws, regulations and guidelines.

f. Reports progress towards achieving restaurant performance objectives at management meetings.

g. Complies with all cash handling procedures.

h. Executes weekly food and liquor inventories / costs at the GM’s request and is accountable for completion.

i. Responsible for preparing and submitting accurate daily paperwork to the GM.

4. Development

a. Demonstrates organizational skills.

b. Completes all assignments and duties properly and on schedule.

c. Develops goals and action plans for personal / professional growth.

d. Serves as a role model for managers and associates.

e. Develops self on all store related technology

5. All other job duties assigned by the General Manager or a superior member of management in order to ensure the effective and orderly operations of the restaurant.

Behavioral Performance Expectations :

Each employee of Applebee’s is expected to adhere to the highest degree of professional behavior and ethical standards. This pertains to both management and non-management staff.

Thus, it is very important to keep in mind that everyone within this Organization will be evaluated, not only on their Essential Job Functions , but will also be evaluated, with equal weight on the following :

Assistant Manager- Role Description

Assistant Manager- Role Description 10 / 8 / 18 RMH Franchise, All Rights Reserved 3

1. The degree of professionalism to which this individual represents the organization in and outside of the office to co-workers, business partners, vendors and guests.

Professionalism is demonstrated by appearance, language and conduct.

2. The degree to which the employee demonstrates supportiveness, cooperation and respect to fellow employees, both peers and supervisory staff members, as well as the degree to which the employee has earned the respect of others.

3. The degree to which the employee recognizes their responsibility to maintain confidentiality with reference to any proprietary, confidential, or personal information that might be deemed inappropriate to share with others.

This includes both coworkers and non-coworkers.

Applebee’s Service Promise Expectations :

• Make Friendly, Personal Connections
• Keep it Clean and Comfortable
• Set the Pace and be Attentive
• Make it Right, Serve it Fast
• Find it, Fix it

Primary Responsibilities : To serve food, drinks, and to accommodate guests’ needs in a courteous and timely manner following Applebee’s Basic Service Steps.

Essential Functions and Duties :

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

1. Delivers food and drinks to guests using Applebee’s team delivery system.

2. Greet guests, answers questions, makes suggestions regarding food, drinks, and service.

3. Interacts verbally with all guests creating a friendly and upbeat atmosphere.

4. Relays orders to service bar and kitchen via the point-of-sale computerized register system.

5. Observes guests and responds to any additional requests.

6. Presents guest check to each table and accepts a form of payment. Makes correct change and / or completes the proper charge card procedure.

7. Participates in the clearing and resetting of dining room tables.

8. Setup / Maintenance : duties completed prior to the restaurant opening, preferably when no guests are in. These duties include general housekeeping and duties associated with getting the restaurant ready for the start of business.

These job duties are paid at minimum wage, not as a tipped position.

9. All other job duties assigned by a manager to ensure the effective and order operations of the restaurant.

Applebee’s Service Promise Expectations :

• Make Friendly, Personal Connections
• Keep it Clean and Comfortable
• Set the Pace and be Attentive
• Make it Right, Serve it Fast
• Find it, Fix it

Qualification Standards :

1. Ability to wipe down table tops, table legs, pick up debris from the floor and wipe down booth seats in all areas of the restaurant.

2. Transports plates, glasses and baskets to and from dining room, service bar, and the kitchen about 30 times per shift.

3. Reading, writing, basic math and verbal communication skills required.

4. Mobility required during the entire shift.

Primary Responsibilities : To serve food, drinks, and to accommodate guests’ needs in a courteous and timely manner following Applebee’s Basic Service Steps.

Essential Functions and Duties :

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

1. Delivers food and drinks to guests using Applebee’s team delivery system.

2. Greet guests, answers questions, makes suggestions regarding food, drinks, and service.

3. Interacts verbally with all guests creating a friendly and upbeat atmosphere.

4. Relays orders to service bar and kitchen via the point-of-sale computerized register system.

5. Observes guests and responds to any additional requests.

6. Presents guest check to each table and accepts a form of payment. Makes correct change and / or completes the proper charge card procedure.

7. Participates in the clearing and resetting of dining room tables.

8. Setup / Maintenance : duties completed prior to the restaurant opening, preferably when no guests are in. These duties include general housekeeping and duties associated with getting the restaurant ready for the start of business.

These job duties are paid at minimum wage, not as a tipped position.

Applebee’s Service Promise Expectations :

• Make Friendly, Personal Connections
• Keep it Clean and Comfortable
• Set the Pace and be Attentive
• Make it Right, Serve it Fast
• Find it, Fix it

Qualification Standards :

1. Ability to wipe down table tops, table legs, pick up debris from the floor and wipe down booth seats in all areas of the restaurant.

2. Transports plates, glasses and baskets to and from dining room, service bar, and the kitchen about 30 times per shift.

3. Reading, writing, basic math and verbal communication skills required.

4. Mobility required during the entire shift.

Primary Responsibilities : Mixes and serves alcoholic and non-alcoholic drinks following Applebee’s specifications. Serves food and drinks to guests in a courteous and timely manner.

Essential Functions and Duties :

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

1. Mixes ingredients such as liquor, soda, water and fruit juice to prepare alcoholic and non-alcoholic beverages.

2. Interacts verbally with all bar guests creating a friendly and upbeat atmosphere.

3. Serves food and drinks to all bar guests.

4. Completes assigned opening and closing sidework.

5. Slices fruit and vegetable garnishes for drinks.

6. Presents guest checks to bar patrons. Makes correct change and / or completes any necessary charge card transactions.

7. Processes employee and / or manager food orders.

8. Relays food orders to kitchen via the point-of-sale computerized register system.

9. Setup / Maintenance : duties completed prior to the restaurant opening, preferably when no guests are in. These duties include general housekeeping and duties associated with getting the restaurant ready for the start of business.

These job duties are paid at minimum wage, not as a tipped position.

10. All other job duties assigned by a Manager to ensure the effective and orderly operations of the restaurant.

Applebee’s Service Promise Expectations :

• Make Friendly, Personal Connections
• Keep it Clean and Comfortable
• Set the Pace and be Attentive
• Make it Right, Serve it Fast
• Find it, Fix it

Qualification Standards :

1. Able to operate blenders, frozen drink machines and other bar equipment.

2. Stands during entire shift.

3. Frequent immersion of hands in water every five minutes.

4. Transports glass racks cases up to 25 pounds (such as a case of beer) up to 15 times per shift.

5. Reading, writing, basic math and verbal communication skills required.

Primary Responsibilities : Mixes and serves alcoholic and non-alcoholic drinks following Applebee’s specifications. Serves food and drinks to guests in a courteous and timely manner.

Essential Functions and Duties :

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

1. Mixes ingredients such as liquor, soda, water and fruit juice to prepare alcoholic and non-alcoholic beverages.

2. Interacts verbally with all bar guests creating a friendly and upbeat atmosphere.

3. Serves food and drinks to all bar guests.

4. Completes assigned opening and closing sidework.

5. Slices fruit and vegetable garnishes for drinks.

6. Presents guest checks to bar patrons. Makes correct change and / or completes any necessary charge card transactions.

7. Processes employee and / or manager food orders.

8. Relays food orders to kitchen via the point-of-sale computerized register system.

9. Setup / Maintenance : duties completed prior to the restaurant opening, preferably when no guests are in. These duties include general housekeeping and duties associated with getting the restaurant ready for the start of business.

These job duties are paid at minimum wage, not as a tipped position.

10. All other job duties assigned by a Manager to ensure the effective and orderly operations of the restaurant.

Applebee’s Service Promise Expectations :

• Make Friendly, Personal Connections
• Keep it Clean and Comfortable
• Set the Pace and be Attentive
• Make it Right, Serve it Fast
• Find it, Fix it

Qualification Standards :

1. Able to operate blenders, frozen drink machines and other bar equipment.

2. Stands during entire shift.

3. Frequent immersion of hands in water every five minutes.

4. Transports glass racks cases up to 25 pounds (such as a case of beer) up to 15 times per shift.

5. Reading, writing, basic math and verbal communication skills required.