Call center rep
Description
SUMMARY
Responsible for booking hotel reservations and providing overall support for the entire property. Responsible for screening and routing of all incoming calls assuring the highest quality guest service.
Promotes all aspects of the property.
Position Requirements
QUALIFICATIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Must have a High School Diploma or equivalent. Must have a minimum of 6 months experience in a hotel reservation department, Call Center environment or in a related field preferred.
Gaming License Must obtain and maintain a gaming license.
Coffee Bartender
Description
SUMMARY
Responsible for providing beverage service to all guests in an efficient, courteous and professional manner displaying a high standard of customer service.
ESSENTIAL DUTIES AND RESPONSIBILITES
Provides constant, attentive and exceptional service to casino guests while serving beverages.
Assists Cocktail servers in an even rotation to maintain guest satisfaction.
Completes all side work in a timely and satisfactory manner to insure a clean, neat work area that is adequately stocked at all times.
Assist all guests as needed.
Stays informed and up-to-date with all daily changes in menus, pricing, special events, and promotions.
Must comply with all Oklahoma State liquor laws and MNGE Community Alcoholic Beverage Ordinance.
Reacts to change productively and handles other essential tasks as assigned.
Handles cash and credit card transactions efficiently.
Additional duties as assigned.
Position Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and / or ability required.
EDUCATION
High School Diploma or GED
EXPERIENCE
Previous experience in bar operations is preferred. Casino experience preferred.
Gaming License Must obtain and maintain a Gaming License
Security officer
Description
SUMMARY
Security must provide effective patrol, strong community relations and professional communication to the Muscogee (Creek) Nation Casinos.
In addition, other duties and responsibilities may be requested of you, which are not specified in your job duties, Facility Post Orders and SOPs.
ESSENTIAL DUTIES AND RESPONSIBILITES
1. Patrol (All officers must be able to work any assigned shift and be flexible to sudden changes in work schedule.)
a) Monitor and identify activities / situations that pose security or safety risks.ability to react and accomplish tasks assigned, is a must.
b) Ensure all rules, regulations, and law violation issues are resolved.
c) Provide crowd control when applicable.
d) Respond to all assigned security incidents and requests for service from the casino or requested by an outside entity.
e) Complete investigations of those incidents that rise to this level.
2. Community Relations
a) Meet and greet all members of our organization within assigned areas.
b) Inquire into the needs of guest, employees and other members of our organization.
c) Exceed the casino's customer service standard.
3. Communication
a) Clearly communicate with other officers, surveillance, operations, etc.
c) Must use two way radio communication systems, routinely. #ind1
This classification is a safety sensitive position as defined by MCNC. As a safety sensitive classification, you will be subject to drug and alcohol testing, including random testing.
Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana.
Position Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
High School Diploma
CLEET Security officer training or equivalent, preferred, not required.
EXPERIENCE
Customer service experience highly recommended. Previous security and / or casino experience recommended.
Gaming License Must obtain and maintain a gaming license