RightPro Staffing Jobs (2)

Call Center IT Coordinator Indianapolis, IN Call Center IT Coordinator Indianapolis, IN

Call Center IT Coordinator

Requirements :

• Customer Service Experience
• IT Experience
• Call Center Experience
• ServiceNow experience
• Proficient with Microsoft Office applications

Executive Administrative Assistant Nashville, TN Executive Administrative Assistant Nashville, TN

Executive Administrative Assistant

This position provides a full range of administrative and clerical support to assigned teams and / or team members within the department .

Responsibilities :

• Perform a wide variety of varied, complex, sensitive, highly responsible, and confidential administrative, secretarial and advanced clerical functions in support of assigned department employees.
• Power Point presentation development.
• Ensures adequacy of office supplies and equipment.
• Receive, sort and distribute incoming mail.
• Receive and interact with incoming visitors.
• Cover the reception desk when required and as needed.
• Provides backup support for other Assistants within the department. Proactively schedules time away from the office with consideration for backup support.
• Maintain strong interpersonal relationships with employees at all levels of the organization.
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the workplace.
• Maintains individual team member calendars ensuring the calendars are up-to-date, contain the pertinent information and proactively resolves scheduling conflicts.
• Coordinates schedules, prioritize functions and appointments, and makes certain that deadlines are met and other duties are carried out seamlessly.
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• Schedule and organize complex activities, such as meetings, travel, training sessions and department activities.
• Prepare itineraries, agendas, and register staff as needed for meetings and conferences.
• Process and submit expense reports for business expenditures.
• Copy and assembly of agenda, handouts and presentations.
• Maintaining email distribution lists.
• Design and maintain spreadsheets and databases specific to the department.
• Compiles reports from data and existing records.
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.
• Actively support team efforts during special events and annual meetings.
• Maintains strict confidentiality.
• Keeps the team informed and interacts with other departments as needed.
• Maintains desk guidebook including contact information, profiles for department personnel, and frequently requested company information.
• Proofreads communication, documents, presentations, and other assigned tasks for spelling, grammar, layout, and uniformity, making appropriate changes prior to distribution.

Responsible for accuracy and clarity of final version.

• Answer complex functional questions that may require additional research and follow-up.
• Uses interpersonal skills and exercises sound judgment in a variety of situations including but not limited to how duties and responsibilities are completed between co-workers, the supervisory chain, members and suppliers.
• Ensures operation of office equipment, order maintenance when necessary. Troubleshoots malfunction of office equipment.
• Proactively anticipates the needs of the team.
• Assists other staff as requested.
• Performs other duties as assigned.
• Knowledge of administrative procedures, grammar, spelling and punctuation to type from draft copy.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures and make changes accurately.
• Knowledge of Concur expense management system preferred but not required.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with scrupulous attention to detail.
• Strong written and verbal communication skills.
• Ability to anticipate individual team member needs and with great foresight, take care of their needs before the individual is aware of them.
• Ability to work with ambiguity and desire to sort through necessary details to bring issues to closure without prodding.
• Demonstrates proactive approaches to problem-solving with strong decision-making capability.
• Ability to achieve high performance goals and meet deadlines in a fast paced environment.
• Highly resourceful team-player, with the ability to be extremely effective independently.
• Ability to juggle numerous tasks and even after being pulled away repeatedly, must be able to return to the original task and complete it on time.
• Comfortable insisting on getting results they need with diligent follow-up without being confrontational.
• Adept at getting things done. Actively managing team calendars handling tasks that are non-essential to the individuals job role.
• Ability to focus and manage multiple conflicting priorities without loss of composure.
• Self-starter that works effectively without constant and direct supervision or guidance and capable of independent thought and independent action.
• Being conscious of others reactions and practicing tact, diplomacy and flexibility to respond effectively and appropriately.
• Accountable, confident and professional.

Requirements :

• Bachelors degree preferred
• 3- 5 years of experience supporting C-Level Executives, preferred; maybe substituted with
• 7+ years of departmental support
• Advanced knowledge in Microsoft Office (Outlook, Word, Excel, and Power Point) required
• Intermediate knowledge of Visio preferred but not required
• Typing proficiency of at least 50-55 words per minute