Ricoh Jobs (8)

Job Description

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information how it is collected, stored, managed, and shared to unlock the potential in every organization.

We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can :

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Ensures customers’ satisfaction by making pick-ups and deliveries in a proficient and timely manner. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

Delivers messages, telegrams, documents, packages, and other items to business establishments and by performing the following duties :

• Travels to delivery site on foot or by bicycle, automobile or public conveyance, Customer Vehicles.
• Keeps log of items received and delivered.
• Obtains receipts or for articles delivered.
• Follows appropriate chain of custody protocols ( TRAC)
• Services vehicle driven, such as checking fluid levels and replenishing fuel.
• Performs pick-up and delivery of jobs by accurately following a map and / or written instructions.
• Follows RICOH Service Excellence performance requirements.
• Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and / or injury.
• Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.

paperwork in a timely, accurate and legible manner.

• Presents professional appearance to clients by dressing in professional attire according to company standards.
• Responsible for communicating vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.

according to company specifications.

• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Performs other duties as assigned.
• Able to work independently, making sound decisions with the needs of the customer and the business in mind.

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required :

• High school diploma or equivalent is required.
• Requires valid state driver’s license and driving record that meets company standards.
• Requires experience in electronic communication devices and experience in a team environment.
• Technical ability Computers, email, basics, TRAC

Ricoh is an EEO / Affirmative Action Employer Minorities / Women / Protected Veterans / Disabled.

Job Description

This position offers a $1,250 SIGN ON BONUS for new Ricoh Team Members!!

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information how it is collected, stored, managed, and shared to unlock the potential in every organization.

We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can :

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes .

Undertaking all customer support tasks in external customer / client facilities

The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions.

Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.

Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc.

throughout assigned operational area.

JOB DUTIES AND RESPONSIBILITIES

• An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance
• Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
• May require standing in for absences or vacations of the onsite resources, that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
• Creates and maintains a customer-focused environment.
• Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM / AOM and support the resolution to completion.
• Communicates effectively and responds quickly to customer and end user communication
• Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
• Performs other duties as assigned

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Ricoh is an EEO / Affirmative Action Employer Minorities / Women / Protected Veterans / Disabled.

Job Description

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information how it is collected, stored, managed, and shared to unlock the potential in every organization.

We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can :

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes .

The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions.

Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.

Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc.

throughout assigned operational area.

JOB DUTIES AND RESPONSIBILITIES

• An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance
• Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
• May require standing in for absences or vacations of the onsite resources, that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
• Creates and maintains a customer-focused environment.
• Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM / AOM and support the resolution to completion.
• Communicates effectively and responds quickly to customer and end user communication
• Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
• Performs other duties as assigned

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Ricoh is an EEO / Affirmative Action Employer Minorities / Women / Protected Veterans / Disabled.

Job Description

This position offers a $1000 SIGN ON BONUS for New Ricoh Team Members!!

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information how it is collected, stored, managed, and shared to unlock the potential in every organization.

We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can :

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Responsible for an efficient and quality pick-up, relocation, and delivery, of office equipment in a safe manner. Installation and networking of gear may be necessary during overall delivery to customer.

The quality and professionalism in which driver conducts himself can have a direct impact on future customer purchase decisions.

Driver to provide basic training on the device(s) being delivered. Position requires all federal DOT requirements be met.

Meet all Delivery Safety Standards

JOB DUTIES AND RESPONSIBILITIES

• Ensures equipment is safely delivered to the correct location.
• Maintains log books in accordance with DOT regulations (Electronic or manual)
• Responsible for pre and post trip reviews and ensures that his / her vehicle van / truck is safe and clean to operate and is compliant with all DOT and state laws
• Performing pick-up of product at same time as delivery, thus minimizing costs
• Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices
• Participation in Safety Programs.
• Pre-calling customers when applicable.
• Achieves expected productivity levels associated with assigned workload and level of experience
• Demonstrates good technical skills
• Demonstrates excellent customer relation skills.
• Identifies customer's needs and determines appropriate action; refers calls to appropriate party.
• Provides constructive feedback to service and process team regarding networking and installation initiatives
• Provides basic customer training on printing standalone and network devices.
• Completes technical training on new equipment as required
• Maintain professional appearance in driver uniform
• Contacts the Dispatch and / or service department if technician is needed.
• Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided.
• Ensures equipment is properly loaded and secured in the boxed van / truck.
• Use of phone to capture electronic customer signature upon completion of scheduled transactions.

Job Description Continued

• Ensures all paperwork is signed and properly processed, as required.
• Loading / Off-loading trucks may apply.
• Helps train new Delivery Drivers on new products - proper loading, where applicable.
• Follows all accident / incident reporting guidelines and procedures
• Conducts cycle counts and inventory reconciliation when required.
• Reconcile inventory at the end of the day based on route completion and report discrepancies.
• Meets appropriate productivity / quality standards relative to assigned job responsibility as outlined by manager.
• Responsible for an inventory value of up to $1,000,000.
• Overnight stays may be required.
• Operation and use of warehouse equipment, , forklift, stair climber, pallet jack, is required.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

• Required :
• Safe driving record and History
• On line technical training focused on networking and installation
• On the Job training with field technicians at customer location and or at Transfer Center
• Eligibility to drive a commercial vehicle according to FMCSR regulations.
• Must maintain valid driver's license in accordance with company policy.
• Minimum two years of medium-duty truck driving experience is required.
• Pass a road Test
• Valid and current medical card is required
• Be at least 20 years of age, properly licensed in his or her current state of residence.
• High school diploma or equivalent education is required.
• Valid commercial driver's license is required if applicable per state
• Ability to read maps and electronic GPS
• Overnight stays may be required based on DOT regulations or Peak Periods.

Ricoh is an EEO / Affirmative Action Employer Minorities / Women / Protected Veterans / Disabled.

This position offers a $1000 SIGN ON BONUS for New Ricoh Team Members!!

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Responsible for an efficient and quality pick-up, relocation, and delivery, of office equipment in a safe manner. Installation and networking of gear may be necessary during overall delivery to customer.

The quality and professionalism in which driver conducts himself can have a direct impact on future customer purchase decisions.

Driver to provide basic training on the device(s) being delivered. Position requires all federal DOT requirements be met.

Meet all Delivery Safety Standards

JOB DUTIES AND RESPONSIBILITIES

• Ensures equipment is safely delivered to the correct location.
• Maintains log books in accordance with DOT regulations (Electronic or manual)
• Responsible for pre and post trip reviews and ensures that his / her vehicle van / truck is safe and clean to operate and is compliant with all DOT and state laws
• Performing pick-up of product at same time as delivery, thus minimizing costs
• Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices
• Participation in Safety Programs.
• Pre-calling customers when applicable.
• Achieves expected productivity levels associated with assigned workload and level of experience
• Demonstrates good technical skills
• Demonstrates excellent customer relation skills.
• Identifies customer's needs and determines appropriate action; refers calls to appropriate party.
• Provides constructive feedback to service and process team regarding networking and installation initiatives
• Provides basic customer training on printing standalone and network devices.
• Completes technical training on new equipment as required
• Maintain professional appearance in driver uniform
• Contacts the Dispatch and / or service department if technician is needed.
• Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided.
• Ensures equipment is properly loaded and secured in the boxed van / truck.
• Use of phone to capture electronic customer signature upon completion of scheduled transactions.
• Ensures all paperwork is signed and properly processed, as required.
• Loading / Off-loading trucks may apply.
• Helps train new Delivery Drivers on new products - proper loading, where applicable.
• Follows all accident / incident reporting guidelines and procedures
• Conducts cycle counts and inventory reconciliation when required.
• Reconcile inventory at the end of the day based on route completion and report discrepancies.
• Meets appropriate productivity / quality standards relative to assigned job responsibility as outlined by manager.
• Responsible for an inventory value of up to $1,000,000.
• Overnight stays may be required.
• Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

• Required :
• Safe driving record and History
• On line technical training focused on networking and installation
• On the Job training with field technicians at customer location and or at Transfer Center
• Eligibility to drive a commercial vehicle according to FMCSR regulations.
• Must maintain valid driver's license in accordance with company policy.
• Minimum two years of medium-duty truck driving experience is required.
• Pass a road Test
• Valid and current medical card is required
• Be at least 20 years of age, properly licensed in his or her current state of residence.
• High school diploma or equivalent education is required.
• Valid commercial driver's license is required if applicable per state
• Ability to read maps and electronic GPS
• Overnight stays may be required based on DOT regulations or Peak Period

Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information how it is collected, stored, managed, and shared to unlock the potential in every organization.

We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can :

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Ensures customers’ satisfaction by making pick-ups and deliveries in a proficient and timely manner. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

Delivers messages, telegrams, documents, packages, and other items to business establishments and by performing the following duties :

• Travels to delivery site on foot or by bicycle, automobile or public conveyance, Customer Vehicles.
• Keeps log of items received and delivered.
• Obtains receipts or for articles delivered.
• Follows appropriate chain of custody protocols ( TRAC)
• Services vehicle driven, such as checking fluid levels and replenishing fuel.
• Performs pick-up and delivery of jobs by accurately following a map and / or written instructions.
• Follows RICOH Service Excellence performance requirements.
• Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and / or injury.
• Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.

paperwork in a timely, accurate and legible manner.

• Presents professional appearance to clients by dressing in professional attire according to company standards.
• Responsible for communicating vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.

according to company specifications.

• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Performs other duties as assigned.
• Able to work independently, making sound decisions with the needs of the customer and the business in mind.

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required :

• High school diploma or equivalent is required.
• Requires valid state driver’s license and driving record that meets company standards.
• Requires experience in electronic communication devices and experience in a team environment.
• Technical ability Computers, email, basics, TRAC

Ricoh is an EEO / Affirmative Action Employer Minorities / Women / Protected Veterans / Disabled.

Job Description

This position offers a $1,250 SIGN ON BONUS for new Ricoh Team Members!!

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information how it is collected, stored, managed, and shared to unlock the potential in every organization.

We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can :

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes .

Undertaking all customer support tasks in external customer / client facilities

The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions.

Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.

Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc.

throughout assigned operational area.

JOB DUTIES AND RESPONSIBILITIES

• An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance
• Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
• May require standing in for absences or vacations of the onsite resources, that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
• Creates and maintains a customer-focused environment.
• Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM / AOM and support the resolution to completion.
• Communicates effectively and responds quickly to customer and end user communication
• Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
• Performs other duties as assigned

Job Description Continued

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Ricoh is an EEO / Affirmative Action Employer Minorities / Women / Protected Veterans / Disabled.

Job Description

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information how it is collected, stored, managed, and shared to unlock the potential in every organization.

We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can :

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

This position will work closely with office administration to ensure we represent the customer's culture to the external world.

This position includes, but is not limited to, greeting outside callers / clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.

and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities - - parties, group functions, department meetings, etc.

This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution handling incoming and outgoing mail.

This position reports directly to Site Manager or Assist Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

• Greet visitors / guests -validate against guest list, provide badge, parking validation as necessary
• Serve as company concierge in regards to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc.
• Coordinate catering for meetings with support staff and caterers
• Maintain and update company phone - speed dial lists
• Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times

Job Description Continued

• Assist with audio visual equipment for meetings
• Back up clerical support for Executive Assistants
• Assist in daily management of facilities
• Perform other duties as assigned
• Creation of proposals in customer systems and well as print production environment
• Support Executive Level client facing staff
• Vendor procurement and coordination for special projects
• Represent the culture of both Ricoh and the customer as required

QUALIFICATIONS (Education, Experience, and Certifications)

• Typically Requires :
• Requires high school diploma or equivalent
• Requires 1-3 years of experience in the field or in a related area.
• Experience working in Headquarters environment preferred

Ricoh is an EEO / Affirmative Action Employer Minorities / Women / Protected Veterans / Disabled.