Call Center Supervisor
Richard Heath & Associates, Inc. is seeking a dedicated and talented professional for the following opportunity in the San Diego or Los Angeles areas : Call Center Supervisor Full-time, non-exempt We are looking for a Call Center Supervisor for a state-wide weatherization program targeting underserved and disadvantaged communities.
They will be responsible for the coordination of the Call Center activities as they relate to supervision, reporting, scheduling, training, equipment / inventory management, call center performance, and quality of customer service.
They will assist the Program Manager with call scripting, call center operations, coordination of special projects and coaching and evaluation of the Call Center team. Ideal candidate will have :
- High school diploma or equivalent
- Three years of experience as a customer service representative
- One year of experience supervising others
- Preferred experience training staff and evaluating call center needs
- Preferred experience with energy efficiency programs
- Excellent customer service skills, the ability to work in a team environment and ability to handle difficult customers
- Advanced knowledge and experience with Microsoft Office suite
- Preferred Bi-lingual in English and Spanish
Pay Range : $23.00 - $26.00 per hour, DOE What you can expect from RHA :
- Respectful, passionate and creative employee culture dedicated to improving the lives of others
- A collaborative team who value each other and give you the tools and resources you need to succeed
- Competitive paid time off to balance the demands of life
- Secure, diverse successful company that is celebrating over 40 years in business