Front Desk Supervisor
$200.00 SIGN ON BONUS!
Job Summary
Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives.
Ensures total guest satisfaction through employee training, motivation, and performance management.
Responsibilities
- Welcomes guests in a friendly, prompt and professional manner.
- Schedules, coordinates, directs and delegates work to Front Desk department associates.
- Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
- Trains new employees on compliance with company, hotel, and brand standards.
- Supports lobby bar including staffing, training, and coverage.
- Makes recommendations for disciplinary action of employees as appropriate.
- Maintains good working relationships and communications with all departments.
- Verifies accurate room status information is maintained and properly communicated according to the procedures established.
- Resolves guest complaints quickly, efficiently and courteously.
- Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
- Trains for and acts in Security role as person in charge when needed.
Qualifications
- 1-2 years customer service experience.
- Ability to stand for 8 hours
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits / Perks
- Excellent benefits include : Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth.
We believe that our family-driven culture is the backbone of our company.
Front Desk Agent
$200 SIGN ON BONUS
Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system;
processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
Responsibilities
- Welcomes guests in a friendly, prompt and professional manner.
- Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
- Up-sells rooms whenever possible to maximize hotel revenue.
- Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting / securing assign bank.
- Issues, controls and releases guest safe-deposit boxes.
- Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Front Office staff that work evening shifts will be cross trained to cover the Lobby Bar which is a tipped position.
- Trained on and follows all required security protocols.
Qualifications
- 1-2 years customer service experience.
- Ability to stand for 8 hours
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits / Perks
- Excellent benefits include : Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth.
We believe that our family-driven culture is the backbone of our company.
Housekeeping Supervisor
$200.00 SIGN ON BONUS!
Job Summary Assist the Housekeeping Manager in the supervision of the housekeeping and laundry operations to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Responsibilities
- Completes floor supervisor duties of inspecting vacant ready rooms, servicing the refresh of stayover rooms, maintaining cleanliness standards for public areas, and assisting the department head with general supervision, team onboarding, and projects.
- May include scheduling room cleaning assignments to ensure proper coverage.
- Trains employees and ensures they have the tools and equipment needed to effectively carry out their respective job duties.
- Monitors job performance and makes appropriate recommendations for disciplinary action when needed.
- Inspects all assigned rooms / suites and public areas to ensure furnishings, guest rooms / suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
- Advises employees of deficiencies and instructs on corrections as directed
- Responds to guest complaints and special requests ensuring appropriate corrective action is taken to achieve guest satisfaction.
- Notifies management when par levels for supplies and equipment are insufficient.
- Follows and completes training in security protocols to support the Housekeeping Department.
Qualifications
- 1-2 housekeeping or janitorial experience required
- 1-year supervisory experience preferred.
- Ability to stand and walk for 8 hours in a day. Ability to lift push pull up to 50lbs,
- Must be able to follow verbal directions, and complete assigned tasks on schedule.
Benefits / Perks
- Excellent benefits include : Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth.
We believe that our family-driven culture is the backbone of our company.