Quality Building Services Jobs (3)

Window Cleaning Manager

Window Cleaning Manager

At all QBS properties, the Window Cleaning Manager is the primary contact with the customer regarding scheduling, services and delivery.

The Window Cleaning Manager must ensure that service is delivered in a manner that meets both the expectations of our clients as well as the terms of our contracts.

General Duties / Requirements :

• Coordinate schedules for each window cleaning team member, including production of daily and weekly payroll for each team member.
• Attend and coordinate all rig certifications for window cleaners; coordinate and attend with building and vendor representatives as appropriate.
• Work with the financial and sales team on proposals, service schedules and staffing.
• Inspect each job and ensure safety. Order necessary materials and equipment.
• Recruit window cleaning team members.
• Issue training, evaluations, reevaluations, discipline, and termination (in conjunction, and after consultation, with Human Resources) to new and existing team members.
• Attend arbitrations and all other hearings.
• Ability to receive phone, text, or e-mail messages 24 / 7, and respond in person as appropriate, concerning any emergencies.
• Respond to, and assist other divisions with, emergencies such as snow, floods, fire and strikes.
• Coordinate maintenance of boom truck and all window cleaning equipment.
• Coordinate rental of necessary equipment, including pricing, pick-up, and return.
• At the takeover of new buildings, monitor opportunities for window cleaning for base and tenant contracts and new business.

Working hours may vary, as needed.Shifts start at 4 : 30 a.m. Shifts normally end at 2 : 30 p.m., but the Window Cleaning Manager is expected to stay longer as may be necessary.

The Window Cleaning Supervisor will be required to work on a weekend day (in such circumstances, a substitute day off between Monday and Friday may be scheduled by the Company).

Shifts will depend on the window cleaning work scheduled to be performed.The Window Cleaning Supervisor will be expected to conduct inspections (announced and unannounced) to ensure that team members and shift supervisors are performing tasks in a manner that is safe and meets our quality expectations.

The Window Cleaning Supervisor is expected to know how to do each task performed by a team member to effectively demonstrate tasks and oversee the productivity and quality of the work we perform.

Customer Service

It is essential for the Window Cleaning Manager to oversee and ensure customer satisfaction, account retention and exceptional service delivery.

• Maintain reports, communicate problems / dissatisfaction with QBS service or the QBS team.
• Follow-up on window cleaning problems / dissatisfaction to ensure the implementation of corrective efforts.
• Document all customer feedback on QBS services or the QBS team.
• Attend meetings with project managers and the sales team to understand the QBS approach to service delivery.

Training and Education

Ongoing company-paid training and education throughout the employment of the Window Cleaning Manager is required. Current knowledge on topics necessary to do the job, including with respect to OSHA and workplace safety, is expected.

Required Certifications and Knowledge

• 20+ years of experience (Preferred)
• 32 hours Suspended Scaffold Supervisor
• 32 hours Supported Scaffold Installer / Remover
• OSHA 30
• Knowledge of Rigging
• Knowledge of Hoisting
• Experience with aerial lifts such as boom trucks, scissor lift, crawlers
• Experience with unionized labor
• Experience in various types of BMU, DSS & RDS

Quality Building Services (QBS) is a client-responsive firm dedicated to providing premium cleaning, maintenance, restoration, security and specialty services throughout the New York Metropolitan area.

Each day, QBS ensures over 30 million square feet of Class A Manhattan office space are maintained to exceptional standards.

Security services are offered through our sister company, Quality Protection Services.

Quality Building Services (QBS) is a client-responsive firm dedicated to providing premium cleaning, maintenance, restoration, security and specialty services throughout the New York Metropolitan area.

Each day, QBS ensures over 30 million square feet of Class A Manhattan office space are maintained to exceptional standards.

Security services are offered through our sister company, Quality Protection Services.

Commercial Cleaner

We are Hiring for Seasonal Positions with the possibility to become Permanent!

QBS, a leading and dynamic provider of premier facilities-related services to commercial properties in the New York metropolitan area seeks motivated service workers for seasonal work.

You will be responsible for the successful delivery of all aspects of maintenance services in order to guarantee a spotless facility.

Maintenance services include client spaces, public areas, and rest room maintenance.

We have an experienced team of cleaning and maintenance professionals, many of whom have risen through the ranks from cleaning buildings to managing accounts.

And, we’re looking for a hard-working and dedicated individual to join our team.

Evening hours / flexible working hours preferred!

Responsibilities :

• Office cleaning- corporate office space
• Removal of trash
• Restroom cleaning
• Kitchen and pantry maintenance
• Lobbies / Elevators and Common areas'
• Must be able to take direction from supervisors and ensure all work is completed in the time frames given

Requirements :

• Candidate must be flexible in working schedule (work weekends and / or overtime, evening shift)
• Professional appearance and good communication skills
• Prior cleaning / maintenance experience in commercial or retail space
• Can start immediately
• You must be capable of standing and walking for long periods, in all types of weather
• Ability to lift 50lbs, to bend, reach, lift and carry with or without reasonable accommodation
• Ability to take direction and work in a team oriented environment
• Must have high energy and strong work ethic
• Must be able to commute to Greater NYC area
• Punctual and Reliable
• Be accessible in the event of an emergency
• Must adhere to QBS safety policies

Please note that this is a Temporary / Seasonal employment, that may lead to permanent.

Quality Building Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

EOE / Minorities / Females / Vet / Disability

At Quality Building Services, we commit to our clients that we will create a successful partnership and exceed their expectations by adding value to their properties through innovation, foresight, integrity and consistently exceptional performance.

Our dedication to client satisfaction will continue to be unparalleled in the service industry.

Recruiter

QBS is Seeking an Affordable Housing Recruiter!

The Recruiter will be responsible for sourcing, screening, hiring, and onboarding candidates for all positions throughout the company with a special focus on Affordable Housing positions (Cleaners!)

• Develop recruiting strategies to create a recurring stream of qualified candidates to meet the company’s hiring needs
• Responsible for full-life cycle recruitment process : sourcing, screening, and recruiting, on-boarding, verifying new hire paperwork, follow-up / new employee engagement.
• Regularly partner and communicate with operational managers to ensure recruitments are met and to anticipate demands and requirements.
• Be aware of and respond to incidents and issues that may impact recruiting such as new laws, requirements, industry trends, etc.
• Be aware of and recommend recruitment sources including media, schools, community organizations, etc. while maintaining company standards.
• Coordinate, schedule, and lead hiring events
• Proactively source and recruit potential cleaning candidates and security candidates by researching and contacting various job board sites, internet sites, schools, community outreach, agencies, etc.
• Interview / screen candidates to ensure they meet standards for the position, including necessary certifications, licenses, skill sets, experience, etc.
• Implement all on-boarding procedures and ensure compliance with forms; assist with license verification and tracking as applicable.
• Provide on boarding training as required or directed and provide feedback on content and media utilized.
• Maintain detailed tracking of all sourcing, recruiting, hiring, follow-up activities.
• Review existing hiring and interviewing practices and make recommendations to improve effectiveness and efficiency.
• Interact with new employees as it pertains to employee engagement
• Discuss and track concerns / issues voiced by applicants or new hires with management
• Create a Life-Cycle project for every new vacation replacement and track their whereabouts
• Other duties and responsibilities as assigned by the HR & Risk Manager. Experience / Education :
• 3-5 years’ prior experience recruiting in a fast-paced, high-volume environment preferred.
• Experience in creating and executing strategies and plans to achieve objectives.
• Ability to interact successfully in unfamiliar or new environments to accomplish hiring goals.
• Energetic, with the ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Able to work independently and be self-directed, but also take direction from all levels of managers.
• Comfortable with utilizing technology to create quality and relevant reports and statistics
• Intermediate to advanced level in Microsoft Office suite including strong Excel skills
• Ability to effectively and efficiently prioritize and multi-task
• Organizational skills are a priority.
• Ability to read people during interviews and screenings and determine appropriate fit for the job(s) sought by the applicant
• Prior experience working in a facilities / security services industry preferred

Availability

QBS maintains operations 24 / 7 / 365 and is an essential business in the New York area. We work during normal times as well as when other businesses may be closed down.

The position requires flexibility and an ability to work whatever schedule and hours are deemed necessary to efficiently accomplish the work and service our clients, which may include working extended hours, weekends, holidays, and / or during emergency situations, such as natural disasters (storms, including but not limited to rain, wind, snow and ice, floods, power outages, fires, earthquakes, etc.

public health emergencies such as the COVID-19 pandemic, government-declared states of emergency, labor strikes, and force majeure events.

Accessibility to answer questions by email or phone during off hours in accordance with QBS’ policies is expected. The ability to work this schedule is an essential function of the job.

Quality Building / Protection Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by federal, state or local law

Quality Building Services (QBS) is a client-responsive firm dedicated to providing premium cleaning, maintenance, restoration, security and specialty services throughout the New York Metropolitan area.

Each day, QBS ensures over 30 million square feet of Class A Manhattan office space are maintained to exceptional standards.

Security services are offered through our sister company, Quality Protection Services.