Professional Case Management Jobs (1)

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients.

Be a part of our dynamic client-focused team and make a difference in your career!

Professional Case Management is seeking an Outreach Help Center Representative to join our team. In this role, you will be responsible for answering inbound calls and making outbound calls to known prospects with the intent to provide help and advice.

The position works with seniors and must have strong empathy and patience while being able to maintain control of the conversation.

The position is highly consultative with a focus on customer service, customer experience and customer satisfaction.

Must be local to the Denver, CO Metro area or Oak Ridge, TN Metro area to be considered for this role.

Essential Functions / Areas of Accountability

• Obtain client information by making outbound calls and answering inbound telephone calls.
• Determine further contact required to the customer by comparing client information to different program eligibility requirements.
• Help guide customers on ways to navigate certain government programs to obtain financial and health benefits.
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplish objectives and organization mission by completing related skills

Qualifications

• High school diploma or GED required
• A minimum of two years customer service experience preferably in healthcare setting preferred.
• Previous experience working in a call center is preferred.
• Excellent customer service skills
• Excellent verbal communication skills; showing proper phone etiquette.
• Data Entry
• Attention to detail
• Maintains professionalism in any situation
• Ability to multi-task

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The typical base pay range for this role is USD $33,280 - $47,840 per year.

Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties / requirements, and relevant experience, skills and other market-based factors.

Available Benefits Include

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Please contact Carson Moreira-Rego at (866) 776-0127 x387 or at Carson.Moreira-R today to learn more about our opportunities where you can make a difference in your own career!

Professional Case Management is an Equal Opportunity Employer.