Potawatomi Hotel & Casino Jobs (5)

In this fast-paced, high energy environment where great guest service is essential, how do we ensure that our guests are satisfied with their gaming experience and our service?

As a Driver you will provide our guest and team members with convenient transport to and from their destination. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

• Drive vehicles with the capacity to hold up to 14 passengers.
• Transport all passengers to and from all destinations safely and assist passengers with transportation services and luggage promptly and courteously as needed.
• Maintain knowledge and understanding of successful shuttle service operations.
• Ensure a maximum level of guest service and satisfaction is achieved and maintained; assess and anticipate the needs of team members and guests and respond to needs in timely a manner.
• Drive safely adhering to all state driving laws and to all Department of Transportation (DOT) rules and regulations.
• Establish a professional relationship with Bus Program and other departments to ensure consistency.
• Maintain vehicle safety and appearance including conduct routine safety and damage inspection, report any damage or repairs needed to department management, and clean inside and outside of vehicle regularly.
• Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

• High School Diploma or equivalent is preferred.
• Must hold a valid state issued non probationary Driver’s License. Must have and maintain a safe / good driving record which includes : No more than three moving violations in the past three years.

No more than two at-fault accidents in the past three years.No conviction for driving while impaired (DWI) or driving under influence (DUI) within the last three years.

• The ability to complete in house Responsible Beverage program within three (3) months of hire.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members in a professional manner.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift.

The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.

The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 60 points occasionally without assistance.

Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Working Conditions

The noise level is usually moderate to loud. When on the casino floor the noise level increases. The facility is not smoke free.

This position is occasionally subject to working long hours in all outdoor weather condition.

In this fast-paced, high energy environment where great guest service is essential, how do we ensure that our guests receive the information they need to fully enjoy their gaming experience?

As a Reservation Agent in our call center, you will answer both internal and external phone calls responding to all guest inquires and team member questions.

You will assist guests with making reservations for the hotel and casino restaurants. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

Handle both internal and external phone calls in the call center. Direct calls to appropriate individual or department.

Answer team member inquiries, concerns, and questions in a prompt, and courteous manner.

• Respond accurately to all guest inquires including but not limited to, Bingo session information, customer point tracking, special events, and reservations.
• Assist guests with making reservations, cancellations, or changes to existing reservations for venues including but not limited to hotel rooms and restaurants using computer systems.
• Maintain a working knowledge of hotel and casino facilities, amenities, and room types.
• Work closely with all departments to obtain, review, and confirm daily calendar information, special events, promotions, and upcoming events relevant to all venues.
• Process and distribute all incoming and outgoing mail including but not limited to processing United Parcel Service (UPS) and Certified Mail pieces;

and contact UPS for pick-ups.

• Transport interoffice mail between the casino and hotel as scheduled.
• Compile and send information packets to guests and non-guests as requested. Review and maintain database of current mailing addresses per undeliverable, returned mail.
• Assist with special projects from other departments with the direction of the Call Center Supervisor.
• Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent and 6 months previous high volume customer service experience are required. Call Center experience is preferred.
• Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Prior experience with data entry and / or casino or hotel management systems preferred.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members in a professional manner.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift.

The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.

The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally.

Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate. When on the casino floor, the noise level increases. The work environment is smoke free, when on the casino floor it is not smoke free.

Do you have a keen eye for attention to detail? Interested in providing a clean environment for guests? If so EVS Attendant is the position for you! You will assist in maintaining the cleanliness throughout the casino while working with a team!

Below are some of the responsibilities as a Potawatomi Casino Hotel Milwaukee Cleaning / Janitorial Attendant :

• Maintain cleanliness of the casino floor and public areas.
• Clean restrooms.
• Remove all trash and recyclables.
• Vacuum, sweep, and mop.
• Clean any spills that may occur.
• Stock supply rooms and closets.
• Report any repair or safety issues.
• Perform other duties as assigned.

What you will love about us

• Paid time off
• Medical, dental, vision, and life insurance
• 401(k) retirement plan with company match
• Free onsite health clinic
• Shift premiums
• Team Member referral bonus program
• One complimentary meal per day in our Employee Dining Room
• Free uniforms with in-house laundry service
• Discounted bus pass
• Free off-street parking
• Free or discounted tickets to area attractions, festivals, and events
• Paid training and advancement opportunities
• Team member appreciation events
• And more!

What you need :

• Ability to complete Blood Borne Pathogens Training.
• Ability to work safely and effectively with various cleaning tools.

Even better if you have one or more of the following :

• High School Diploma or equivalent.
• 6 months of cleaning.

Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues.

In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.

PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do.

While carrying out the job duties listed below, the Cocktail Server will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.

Principal Duties and Responsibilities (*Essential Functions)

• Take and serve beverage orders accurately.
• Greet guests with a friendly expression of acknowledgement. Assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner.
• Operate and clean all equipment in service stations, including beverage dispensing systems and coffee machines.
• Use point-of-sale (POS) system to accurately enter orders, dispense correct change, and process credit card and other payment transactions.

Ensure proper procedures are followed for handling of financial transactions, including balancing bank to sales report.

• Monitor responsible alcohol service to guests.
• Maintain a clean, well-stocked, and safe working environment.
• Maintain complete knowledge of beverage selections, specials, promotions, events, and policies.
• Maintain thorough knowledge of casino and hotel in order to answer guest inquiries and provide directions.
• Work at other venues as assigned, based on business needs.
• Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent and 6 months previous high volume alcohol serving experience are preferred. Cash handling experience is preferred.
• Experience with point-of-sale (POS) systems is preferred.
• The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members professionally.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member is frequently required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the property for duration of scheduled shift.

The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.

The team member must be able to operate a point-of-sale (POS) system. The team member will be required to lift, carry, push, pull, or move objects up to 20 pounds on a regular basis and up to 60 pounds occasionally, with assistance.

Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues.

In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.

PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do.

While carrying out the job duties listed below, the Warehouse Operations Supervisor to our continued business success by providing unsurpassed guest service, personal, and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.

Principal Duties and Responsibilities (*Essential Functions)

• Oversee the receiving process for multiple docks to include but not limited to follow all Hazard Analysis Critical Control Point (HACCP) guidelines, run dock enforcement appointments, handle receiving worksheets to delivery ticket cross check process, complete quality inspections, Day Dot System, verify catch weights and facilitate the documenting / posting into the Purchasing / Inventory Control System (P / IC System).
• Supervise the storage of all inventory assets to include first in, first out (FIFO) rotation process, bin location integrity, refrigerated and frozen product, retail product and assist in developing bin locations.
• Control the issue and distribution process to include moving all products from the time of receipt to its proper bin location and issue all inventory product utilizing the electronic inventory issue requisition system.
• Communicate discrepancies, shortages and damages to affected departments, Purchasing and Warehouse management and resolve receiving issues in a timely manner.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but not limited to interview, hire and train team members;

plan, assign and direct work; appraise performance; coach, mentor, reward and discipline team members; address complaints and resolve problems.

• Maintain a thorough, working knowledge of all casino and hotel products to include but not limited to dry goods, paper products, gaming equipment, chemical supplies and Food and Beverage specifications.
• Coordinate outbound shipments with, to include but not limited to, UPS, FedEx and freight shipments and maintain all records of this activity.
• Assist the Inventory Control team with all cycle counts, monthly, quarterly and year-end inventory counts as needed.
• Maintain thorough and accurate shipping and receiving records.
• Maintain the receiving docks and warehouses in an organized, clean and safe condition in accordance with Occupational Safety and Health Administration (OSHA) requirements.
• Recommend measures to improve quality of service and increase efficiency of department and equipment performance.
• Report any motor vehicle violations to Management within twenty four (24) hours of the incident, if assigned driving responsibility.
• Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
• Perform other duties as assigned.

Job Qualifications

• High School Diploma or equivalency required.
• Three (3) years of receiving, inventory, storing, issuing or distribution experience in a high volume, fast paced environment of similar or better size required.
• Three (3) years prior supervisory experience required.
• Ability to hold and maintain a valid state issued non probationary driver’s license including : Two (2) or fewer chargeable or preventable motor vehicle accidents within the past five (5) years.

Three (3) or fewer violations of motor vehicle law (other than violations involving parking) within the past five (5) years.

No convictions of an offense involving the operation of a motor vehicle while impaired by alcohol or controlled substances within the past seven (7) years.

No convictions of any careless or reckless driving of a motor vehicle offense within the past five (5) years.Ability to maintain a good driving record during the course of employment.

Ability to drive all sizes of vehicles, both automatic and manual transmission.

• Must be able to obtain a valid forklift certification.
• Maintain up to date knowledge of OSHA guidelines.
• Office skills, ability to use standard office equipment and basic computer proficiency in Microsoft Word, Outlook, Excel and Internet Explorer.

Warehouse information systems knowledge required, preferably with Red Rock and EPIC purchasing / inventory systems.

• Ability to maintain organization, meet deadlines and possess integrity and discretion in handling confidential information.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to communicate effectively before groups of guests or team members of the organization.
• Ability to read and interpret documents to include but not limited to invoices and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to work irregular hours and extended shifts including late nights, early mornings, weekends and holidays.
• While performing the duties of this job, the team member is regularly required to talk or hear, sit; use hands to finger, handle or feel objects, tools or controls;

and reach with hands and arms. The team member must be able to operate a personal computer. The team member must be able to move freely in the warehouse.

The team member is regularly required to lift and / or move up to fifty (50) pounds with assistance and occasionally lift and / or move up to one hundred (100) pounds with assistance.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Working Conditions

The noise level in the work environment is usually moderate to loud. When on the casino floor the noise levels increase and it is not smoke free.

While performing the duties of this job, the team member occasionally works near moving mechanical parts and regularly is exposed to outdoor weather conditions.

The team member occasionally works in high precarious places. The team member is occasionally exposed to wet and / or humid conditions, fumes or airborne particles, cold and vibration.