Pinnacle hotel Management Jobs (4)

BASIC PURPOSE : To process all end-of-day financial reports for the property, as well as performing all basic guest service / front desk functions as needed and requested.

This is an overnight shift from 11 pm to 7 am.

• Perform all end-of-day processing of hotel financial records
• As directed by supervisor, may be required to perform numerous computer-related tasks such as :
• Perform all guest service / front desk functions as required to accommodate guest arrival, stay, and departure
• Assist in other departments when the need arises, as directed by supervisor. This may include, but is not limited to :
• Assisting with basic property cleanliness such as trash removal, lobby cleanliness and public restroom cleanlines
• Preparing Coffee for Lobby coffee station
• POSITION REQUIREMENTS :
• Excellent grooming and appearance standards are required
• Excellent verbal and written skills are required
• Problem-solving skills are critical
• Ability to take direction and work independently is required
• Promptness and exceptional attendance is required
• Requires a working knowledge of the Front Desk policies or operations and a general knowledge of the hotel.
• Requires knowledge of and ability to operate computer equipment and the reservations system.
• Requires flexibility in scheduling, with the ability to assist with front desk coverage if / when needed
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager;
• Follow all company policies and procedures
• Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities;
• thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely;
• answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals;

listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• Experience : Previous experience in the hotel industry as Front Desk Agent / Night Auditor preferre.
• Education : High School education or equivalent experience.

Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area.

Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms.

Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items.

Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances.

Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries;
• complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearances are clean and professional;
• maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs;

assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language.

Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.

Perform other reasonable job duties as requested by Supervisors.

OVERALL RESPONSIBILITIES

Main point of contact for all guest inquiries, including answering calls, dispatching, and following up to ensure guest satisfaction.

JOB REQUIREMENTS

• Ability to communicate with guests and co-workers
• Minimum lifting 25lbs.
• Pushing, pulling, bending, stooping, and upward reaching

ESSENTIAL FUNCTIONS

• Practice the Basics of Brilliant Hosting at all times
• Assist with guest requests and notify appropriate management to resolve guest issues
• Maintain a daily log of calls, action taken and final status of requests
• Answer each call with proper telephone etiquette
• Print and distribute reports per unit requirements
• Maintain and be familiar with the directory of information for guest services
• Handle all emergencies according to specified procedures
• Operate and / or explain TDD operation for guests
• Follow all procedures as outlined in the handbook, as well as all other appropriate unit and company policies and procedures
• Each associate is expected to complete, within their ability, all reasonable requests by management

Overview

The Revenue Analyst works directly with the Director of Revenue to maximize hotel revenue through daily management of room inventory and pricing across all segments.

In this role you will help develop and recommend room rates and availability strategies to optimize the best mix of business through multiple distribution channels.

In addition, this position will be responsible for driving analysis, compiling reports and developing models to support better decisions across the business. Responsibilities

• Support hotel's strategy efforts, via analysis and reporting that ensure that all segments and distribution channels are mined for revenue opportunities based on budget, forecast, pace and market demand.
• Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems : Marriott FSPMS, OYv2, CI / TY, MARSHA.
• Assist Area Director of Revenue Management in preparing short and long-term forecasts.
• Support Area Director of Revenue Management in compiling and communicating all documents, reports and presentation for required ownership and leadership reporting.

Items needed for daily standups, departmental meetings, weekly RevMax meetings, Monthly Ownership / Management Meetings, Quarterly Reviews and Annual Budget discussions.

Own and validate all required data entry for daily, weekly and monthly reports used for monitoring performance against budget, forecast and

proforma. Ensure that the necessary reports are maintained and systematically analyzed, including but not limited to : STR, Market Segment Analysis, Hotelligence / Agency 360 Reports, OTA Reports, Pickup and Pace by Segment and Room Type Statistics.

Take lead in preparing documents for Weekly RevMax Meetings, providing data in terms of pricing, availability, market demand and promotional opportunities for all segments and channels.

Coordinate the meetings in communicating all strategies and actions to executive in the absence of Area Director of Revenue.

Job Requirements

Qualifications

• Bachelors degree or equivalent in Hotel Management or related field. Familiarization with hotel revenue management concepts and tools preferred.
• Demonstrated aptitude for problem solving and problem identification.
• Ability to collect, analyze and interpret revenue performance data
• Must effectively manage and adhere to strict daily / weekly / monthly deadlines.
• Extensive proficiency in Excel, Word, and PowerPoint required and ability to manipulate data essential
• Knowledge of reservations system and revenue management data.
• Attention to detail required.
• Ability to operate in a team environment.
• Excellent written and verbal communication skills
• Excellent interpersonal skills and demonstrated maturity.
• Ability to manage multiple tasks and responsibilities at once.