Agent
Job Summary :
The Agent will perform a variety of assignments including concierge-level, residential, or event security, surveillance, response services, basic driving, and investigations.
Weekend availability is required.
Essential Functions :
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide the client with concierge-level security at the company location and / or events; Deescalate tense situations or individuals that may arise.
Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
- Conduct quality investigations and complete investigative reports.
- Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
- Transport the client to and from company location and / or events.
- Secure the client's residential perimeter; Review CCTV, manage access controls, and respond to alarms, as needed.
- Identify and escalate equipment deficiencies / failures.
- All other duties, as assigned.
Education, Experience, and Certifications :
High School Diploma or GED with law enforcement, military, and / or security experience. Requires TxDPS PST License Level IV.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies :
- Concierge-level customer service experience.
- Able to complete thorough and accurate investigations and reports.
- Access control systems, CCTV, alarm monitoring experience.
- Strong problem resolution skills.
- Able to interact effectively at all levels and across diverse cultures.
- Solid verbal and written communication skills.
- Computer knowledge; Microsoft Office.
Working Conditions :
- With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
- Ability to handle multiple tasks concurrently.
- Rapid and effective decision-making during unusual or emergency situations.
- Work in environments and under conditions that may require carrying authorized weapons and ammunition, the use of protective gear and devices, and / or awareness of personal safety.
- Seeing, hearing, speaking, and writing clearly in order to respond effectively to situations, communicate with employees and clients, observe and report incidents and direct others.
- Frequent sitting and / or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
- Some lifting and moving up to 10 pounds and occasionally up to 25 pounds.
- Travel, as required.
- Current employees include Pinkerton and all Securitas divisions.
Agent
Job Summary :
The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.
Essential Functions :
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide the client with concierge-level security at the company location and / or events; Deescalate tense situations or individuals that may arise.
Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
- Conduct quality investigations and complete investigative reports.
- Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
- Transport the client to and from company location and / or events.
- Secure the client's residential perimeter; Review CCTV, manage access controls, and respond to alarms, as needed.
- Identify and escalate equipment deficiencies / failures.
- All other duties, as assigned.
Education, Experience, and Certifications :
High School Diploma or GED with law enforcement, military, and / or security experience. Unarmed security license for New York required.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies :
- State required licenses and certifications.
- Law enforcement, military, and / or security experience.
- Concierge-level customer service experience.
- Able to complete thorough and accurate investigations and reports.
- Access control systems, CCTV, and alarm monitoring experience.
- Strong problem resolution skills.
- Able to interact effectively at all levels and across diverse cultures.
- Solid verbal and written communication skills.
- Computer knowledge; Microsoft Office.
Working Conditions :
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.
In addition to other demands, the demands of the job include :
- Must undergo and meet company standards for background and reference checks, drug testing, and behavioral selection survey.
- Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
- Exposure to sensitive and confidential information.
- Ability to handle multiple tasks concurrently.
- Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Rapid and effective decision-making during unusual or emergency situations.
- Work in environments and under conditions that may require carrying authorized weapons and ammunition, the use of protective gear and devices, and / or awareness of personal safety.
- Seeing, hearing, speaking, and writing clearly in order to respond effectively to situations, communicate with employees and clients, observe and report incidents and direct others.
- Frequent sitting and / or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
- Some lifting and moving up to 10 pounds and occasionally up to 25 pounds.
- Close and distance vision and ability to adjust focus.
- Travel, as required.
Salary & Benefits Information :
Rate of pay : $30-$35 / hour.
Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs.
This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.
- Current employees include Pinkerton and all Securitas divisions.