Peyton Resource Group Jobs (2)

Job Description

Description

• Greets visitors, handles incoming calls and performs general administrative duties.
• May also assist other administrative staff with overflow work, including word processing, data entry and internet research tasks.
• Takes messages for department personnel. Provides callers with company information as needed.
• May also assist with other clerical duties such as mail sorting and overnight packages.
• Professional customer-service approach is expected.
• Excellent verbal and written communication skills are required.

About PRG

With nearly 20 years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients.

Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals.

Our candidate-centric approach ensures you are in the driver’ s seat of your career, and our team of recruiters will partner with you and support you every step of the way.

PRG’ s dedication to service has been widely recognized throughout the industry. PRG has been awarded ClearlyRated’ s Best of Staffing award for 7 straight years, as well as the Business Journal’ s Best Places to Work in Dallas, San Antonio and Austin.

Job Description

Job Description :

• Receives inbound calls from members solicited by customers to provide identity and verification documents.
• Call volumes will vary, average call volume 35-45 per day.
• Work is typically performed in a call center environment.
• Much of the work is typically conducted over the phone while sitting at a computer workstation.
• De-escalation candidates should be able to showcase the ability to de-escalate a call and effectively navigate a challenging conversation.
• Ability to quickly learn and navigate multiple (3-5) different systems per call.

Qualification :

• Basic understanding of banking environment.
• Basic AML / CIP knowledge.
• Knowledge of Windows operating environment.
• Written and oral expression - the ability to communicate information in a way that is easily understood.
• Service orientation - actively looking for ways to help others.