PackEmStackEm Jobs (2)

We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming calls
• Generate sales leads;
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience
• Track record of over-achieving quot
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree

Additional information :

Salary : 16

Frequency : Per hour

Employment type : Full-time

Assist in the achievement, and act in support of, the sales of products and solutions into the approved markets in support of assigned company goals and quotas.

Salary : $18 per hour + commission

Essential Duties and Responsibilities :

Sales

• Drive sales of all products, by developing, identifying, and securing all relevant direct sale opportunities.
• Serve as internal sales support for pre-defined territory locations to achieve or exceed assigned sales quotas and goals.
• Generate market interest and close sales by executing Product and Segment Marketing activities such as : projects, surveys, campaigns, teaching, site visits and or promotions.
• On-site product demonstrations and lab tour for visiting customers as required by management
• Actively solicit for all product opportunities, referring leads as appropriate.
• Partner effectively with the Field Sales Team to drive territory coverage and maintain positive distributor relationships.

Cross Functional

• Work closely with the internal team members and external Sales and Service teams to insure high customer satisfaction.
• Provide support as required to the Inside Sales Manager and Sales Operations Manager
• Work closely with Distributor Administration, Customer Service, Contracts and other teams as required or requested.
• Assist Inside Sales and Field Sales with quotes

Functional

• Travel in support of sales or training meetings, customer site visits, and / or trade shows.
• Cover voicemail and email for Inside sales staff while members are on vacation or unable to access their mailbox.
• Manipulate and manage spreadsheet

Additional information :

Salary : 18

Frequency : Per hour

Employment type : Full-time