OpenArc Jobs (2)

OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities.

We are currently seeking a qualified Data Analyst to join our client’s organization and contribute to their ongoing success.

Responsibilities :

• Collect information and generate reports on the key metrics related to Call Center Ops
• Involve in providing day-to-day reporting and analysis around agent level performance, call flow and other communication channels thereby improving customer experience
• Collaborate with CSR teams in identifying potential operational issues and constraints
• Responsible for monitoring and maintenance of core processes, features, and functions
• Ability to understand different process flows and diagnose issues through cross functional collaboration across platforms and teams
• Work with developers, other analysts, and management to support process improvement opportunities
• Effectively prioritize and manage escalations on all issues and concerns

Other Duties

• Develop and propose analytical solutions and strategies to tackle business challenges. Collaborate with business teams.
• Collect and organize data from primary and secondary data sources and databases using SQL. Interpret data, structure analyses, and analyze results using statistical techniques, and programming languages (Python, R) to provide recommendations to different business functions
• Analyze data using statistical models and analysis to solve business issues
• Develop basic AI / ML models (e.g., Decision trees, Regression) to support a variety of business outcomes, such as but not limited to underwriting, operations etc.
• Create reports using BI tools (Tableau, PowerBI, Excel) and databases to addresses specific issues

At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities.

As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.

OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The Business Analyst is responsible for understanding the payer platform and supporting systems, driving technical operations, and defining future development efforts by breaking down technical requirements, with a focus on data conversion and system integration.

Ensure smooth operations of the payer platform. Demonstrate experience and creativity in system development, databases, and application design.

Combining their IT expertise with in depth business knowledge. Assess the impact of changes to the business, analyzing and documenting requirements, and then supporting the communication and delivery of technical requirements to the development teams.

Analyst will work with business and technical stakeholders to determine requirements, priorities, and assist the development of the Ascent platform.

This includes working with business and development teams to design and document, data mappings, applications, technical requirements, process flow, and other digital assets.

Individual will also provide support to team in managing, planning, and monitoring key projects from conception through implementation.

Essential Functions

• Drive technical operations of the payer platform, maintaining normal operations with a focus on growth.
• Analyzing business requests to translate them into technical requirements for software developers and data scientists.
• Assist in all phases of project management : project planning, implementation, and monitoring results.
• Work with staff to analyze data conversion (ETL) and system integration steps.
• Works with internal and external clients and team to develop and analyze technical needs, data mappings, system integrations and new system.
• Support payer platform operations directly interfacing with trading patterners and venders. Support claims operations, finance, and sales teams with daily operations.
• Build workflow charts and diagrams; studying system functions; writing specifications and user stories
• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems
• Provides input to business requirements for the design of solutions.
• Performs other duties as assigned.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.