Student Services Call Center - Temporary
General Description
Answer incoming phone calls for Admissions, Records & Graduation, and Student Success Advising. Answer questions, guide students to information needed using the OCCC website, refer students to appropriate department as needed.
Reports To Coordinator of Training and Quality Assurance, Student Success Advising What position(s) reports to this position?
None Minimum Education / Experience Some customer service experience. Required Knowledge, Skills & Abilities Ability to work flexible and evening hours.
Demonstrated positive human relations and communication skills.
Demonstrated ability to work well one-on-one with individuals.
Basic computer literacy.
Ability to problem-solve. Physical Demands / Working Conditions 1. GENERAL PHYSICAL REQUIREMENTS :
Sedentary work : The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.
2. PHYSICAL ACTIVITIES :
This position requires the person to frequently move about the Office of Academic Advising to assist students and perform the essential functions of the position.
This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position.
Must be able to exchange accurate information in various situations.
This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.
This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.
This position requires the person to frequently remain in a standing and stationary position.
This position requires the person to frequently position self to access materials that may be above head or at ground level.
3. VISUAL ACUITY :
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.
4. WORKING CONDITIONS
This position performs the essential functions in an indoor office setting. Preferred Qualifications Call center experience.
Required Training Work Hours Monday Thursday 8 a.m. 6 p.m.
Friday 8 a.m. 5 p.m.
May be scheduled extended evening hours and / or weekends during heavy enrollment periods.
Job Duties Job Duties (Position Specific) (The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Job Duties (Duties Assignment Statement) Answers incoming phone calls.
Answers questions.
Information referral.
Utilize OCCC website for needed information.
Referral to OCCC departments for additional help. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.
Police Dispatcher
General Description
The Police Dispatcher performs duties associated with emergency and non-emergency response of a campus police department to service calls and inquiries received through on scene observations, telecommunications, emergency alarms and personal contact with campus patrons.
Reports To Coordinator of CPD Communications What position(s) reports to this position? None Minimum Education / Experience High School diploma or GED Required Knowledge, Skills & Abilities Ability to operate telephone.
Ability to work flexible and weekend schedule.
Ability to communicate in a clear and concise manner.
Ability to obtain, note and transfer details of complex situations to police by telephone or radio communication.
Ability to effectively prepare, organize, file and retrieve written forms, logs and report documents.
Ability to operate office business equipment (i.e. scanners FAX and Copiers)
Ability to respond effectively and calmly with difficult or irate callers.
Ability to remain calm in an emergency situation.
Ability to use computer keyboard and mouse.
Ability to use a two-way radio.
Ability to recognize critical situations and organize actions following protocols and standards for emergency responses.
Ability to utilize moderately complex computer software programs Physical Demands / Working Conditions 1. GENERAL PHYSICAL REQUIREMENTS :
Light work : The person in this position must be able to sit for long periods of time.
2. PHYSICAL ACTIVITIES :
This position requires the person to frequently communicate with and listen to students, faculty, staff, and others to perform the essential functions of the position.
Must be able to retain and exchange accurate information in various situations.
This position requires the person to leave their primary post to assist guests or contractors at the front desk.
This position requires the person to frequently operate a computer and other equipment to perform the essential functions of the position.
This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.
This position requires the person to frequently position self to access materials that may be above head or at ground level.
3. VISUAL ACUITY :
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.
4. WORKING CONDITIONS
This position performs the essential functions in an indoor, Campus Police
Job Duties Job Duties (Position Specific) (The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Job Duties (Duties Assignment Statement) Greet all persons courteously and respectfully both in person and over the phone.
Effectively receive, comprehend and respond to emergency and non- emergency incoming telephone, radio and other electronic communications directed to the Campus Police Department following established protocols.
Effectively obtain necessary details to facilitate a rapid, safe and comprehensive delivery of emergency services.
Effectively exchange information utilizing written or oral Communication.
Assign proper personnel to all service requests.
Must be able to articulately communicate information to external agencies when required.
Effectively monitor and utilize closed circuit television (CCTV) camera system, fire systems and security alarms to assist officers in maintaining a safe and secure campus.
Maintain a functional awareness of campus geography, events, schedules, and building hours.
Effectively maintain records related to incident reports, lost & found property, communication logs, traffic citations and service requests.
Effectively answer and connect non-emergency incoming telephone calls to OCCC PBX system when necessary. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.
This position has been identified as having significant responsibility for student and campus activities. The individual holding this position is designated as a Campus Security Authority (CSA).
CSAs are required to report crimes they become aware of to the Reporting Structure at Oklahoma City Community College. Annual CSA training is required for individuals holding this position.
Financial Aid Receptionist
General Description
The Financial Aid Receptionist demonstrates a commitment to excellent student / customer support by providing general financial aid information to students and the public through in-person visits, receiving documents and mail, and assisting with clerical duties to support the Student Financial Support Services staff.
Reports To Assistant Director of Financial Aid What position(s) reports to this position? None Minimum Education / Experience High School Diploma
One year of experience working with the public. Required Knowledge, Skills & Abilities Customer Service Skills
Telephone Etiquette
Basic Computer Skills
Physical Demands / Working Conditions 1. GENERAL PHYSICAL REQUIREMENTS :
Sedentary work : The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.
2. PHYSICAL ACTIVITIES :
This position requires the person to frequently communicate with and listen to students, administration, staff, faculty, and others to perform the essential functions of the position.
Must be able to exchange accurate information in various situations.
This position requires the person to frequently move about the office and the OCCC campus to perform the essential functions of the position.
This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.
This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.
This position requires the person to frequently position self to access materials that may be above head or at ground level.
This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
3. VISUAL ACUITY :
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.
4. WORKING CONDITIONS :
This position performs the essential functions in an indoor, office setting. Preferred Qualifications Microsoft Office Skills
Excellent Verbal Communication Skills
General Office Work Experience
Problem Solving Skills
Multi-Line Phone System Knowledge Required Training Quarterly training as required Work Hours Financial Aid Office Hours
Mon Thu 8 : 00 a.m. 6 : 00 p.m.
Fri 8 : 00 a.m. 5 : 00 p.m.
Hours vary for rotation of evenings with other staff.
Job Duties Job Duties (Position Specific) (The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Job Duties (Duties Assignment Statement) Greet and assist students, parents and visitors at the front office counter. Record complete and accurate messages and notes using student software.
Receive and review documents for accuracy, scan documents to a secure network drive.
Provide clerical support to the Student Financial Support Services staff.
Interact appropriately and effectively with students and the public, providing information, directions, and other assistance in a friendly and helpful manner.
Receive and distribute incoming mail, compose replies to routine correspondence, and process outgoing mail.
Provide backup support for incoming phone calls.
Maintain positive relationships with all departments to ensure effective and efficient operation.
Advise the Assistant Director of Financial Aid of significant matters.
Other duties as assigned. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.