PC Technician/Help Desk
Responsibilities
OBXtek is looking for a PC Technician / Help Desk to fill an opening at Lackland AFB. The overall project mission is to have expert support to assist in maintaining the integrity, continuity and daily administration of the Air Force Medical Readiness Agency IT support organizations.
The role of the PC Technician is to support and maintain computer systems, desktops, and peripherals. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Responsibilities include :
- Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques.
- Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance.
- Assists with installation of terminals and associated hardware.
- In support of microcomputer applications, analyzes requirements; creates, designs and develops requirements in required media;
provides program support; tests, debugs and writes documentation as required.
- Provides customer assistance support in setting up microcomputers and / or installing software packages, when required.
- Provides user training for hardware / software products; identifies problems and resolves hardware / software / network malfunctions;
- performs minor hardware / software / network maintenance such as board replacement, cable switching, communication assistance, hardware (printers) installation / replacement;
interfaces with mainframe, LANs, Networks, provides analysis support for such requirements.
Operates the computer consoles; following prescribed scheduled work sheet instructions. Responds to basic console message error halts and report unusual occurrences to appropriate personnel.
Isolates causes of machine stops or malfunctions and initiates corrective action to fix and prevent future problems.
- Performs Start Up, Power Off, Shut Downs and Power Failure Recovery procedures when required.
- Promptly and accurately reports all maintenance calls. Notifies vendors of software and hardware problems. Works with vendors to correct system faults.
- Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must.
Notify users of modified input data / format requirements.
- Adhere to AF, DHA, JBSA Lackland, 59 MDW, and AFMRA regulations concerning Computer Operations.
- Support users in the structuring of requests and inquiries with a user oriented language; identifies possible technical problems in the terminal, communication lines or the computer system;
and advises the terminal user of where and how to acquire appropriate technical assistance.
Use trouble ticket software (Remedy or other method as mutually agreed upon by COR and Site Lead) to document and maintain all user trouble calls.
A ticket number will be given to the customer when the ticket is created.
- Conducts on-the job orientation, demonstrates how to operate equipment, loads new software releases, submits Communications-Computer Systems Requirements Document (CSRD) and System Change Requests (SCR), and assists functional users with any system problems they may encounter.
- Conducts all In / Out processing of AFMRA, AFMSA, and 1 MRS personnel.
- Perform approximately 1,200 CAC resets per year.
- Operates in the position of alternate ISSO, and Telecommunications Officer (TCO).
- Provides overall support for VTCs, provide VTC support service until the completion of the event, provide training on VTC equipment, configuration of user log-on routines, maintenance of workstations, and associated peripherals.
Qualifications
Must be a US citizen and have an Active Secret Clearance.
Must possess as a minimum Security + Certification.
Four (4) years of experience in computer system / network support. Includes one (1) year of specialized experience related to Hardware PC Technician.
Four (4) years of experience with : PC Network, Windows OS and Active Directory.
Security Clearance
Secret
Company Information
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field.
Our mission is Our People Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.
As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO.
Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
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Pilot
Responsibilities
OBXtek is staffing positions for an Instructor F-22 Pilot for the PACAF Fighter Simulator contract (Contingent upon contract award).
Essential Duties and Responsibilities of the Position :
- Instruct simulator RAP, DMO, LSB and Distributed Live Control tactical and basic mission events.
- Instruct aircrew upgrade training and academic support simulator training.
- Develop and manage realistic scenarios in support of RAP / DMO / LSB tactical mission events training, Distributed Live Control events and aircrew basic skills mission training.
- Maintain daily utilization logs and provide status on each aircrew member’s simulator mission and academic training completion to the local training officer unit representatives.
- Operate the Mission Training Center (MTC) / Unit Training Device (UTD) / Weapons and tactics Advanced Sustainment Program (WASP) / Weapons and Tactics Trainer (WTT) consoles in support of Air Force and Joint RAP / DMO / LSB battlefield tactical event exercises, Distributed Live Control events and basic mission skills training.
- Perform as event manager in support of Air Force and Joint RAP / DMO / LSB battlefield tactical exercise and Distributed Live Control events.
- Performs administrative duties such as scheduling, record keeping, monitoring student progress, quality assurance, safety, security, and maintenance of training programs and equipment.
- Must maintain proficiency in operation of essential F-22 Aircrew Training Devices.
- Must have prior aircraft operating experience and the ability to establish and maintain creditability and the attention of the customer trainees.
- Prepares reports as required by management.
Qualifications
- Operational flight experience within 3 years as an instructor on the applicable system or performance of similar aircraft simulator instructor duties within 3 years.
- Must be able to perform AF Form 8 Certified Instructor duties in MTC / UTD / WASP weapon system using current tactics and employment standards.
- Must be able to perform as IPOR and provide mission debriefings to include instructional feedback of student performance and documentation IAW applicable Wing and RAP standards.
- Must be able to fly the simulator in the capacity of a 2 or 4-ship flight lead using current tactics and employment standards.
- Minimum of 1000 hours in fighter aircraft time and one of the following : 500 hours in F-22A aircraft 200 instructor hours in any fighter (K Prefix)
Desired Qualifications :
IRC instructor credentials : graduate of AF Advanced Instrument School (AIS).
Security Clearance
Secret
Company Information
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field.
Our mission is Our People Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.
As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO.
Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
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